First Citizens Bank Digital Banking for Consumers User Guide

79

Direct Deposit Switch FAQ Is direct deposit switch secure?

Yes, it uses the latest in online encryption protection to gather and store your switch information. Additionally, our facilities adhere to the highest industry standards with regard to the security of your personal information. Can I use Direct Deposit Switch for government sources of income? Government sources of income (social security, military, etc.) are not currently supported with direct deposit switch. Can I update my ACH drafts from billers/merchants with direct deposit switch? No, updating ACH drafts from billers/merchants is not currently supported with direct deposit switch, but we plan to add that capability in the future. How long will it take for my direct deposit switch to be complete? Once a company receives the form, direct deposit switches typically take 1-2 pay cycles. Since the timeframe depends on the company receiving the direct deposit switch request, it’s always a good idea to review the Your direct deposits page for the most current information regarding each direct deposit switch and to continue monitoring your accounts. Timing for each direct deposit switch can vary depending on the type, the depositor and the method needed to switch the deposit. For direct deposit switches that are marked as “Processing” for more than 15 business days, you may want to contact the depositor to confirm the status and see if the company needs additional information. Which address should I use for my depositor? A large number of depositors are already in our system. However, if we do not have a company’s address, please use the address that is indicated on the payment confirmation or statement the company sends you. You can also typically find the address displayed in the Help or Contact Us areas of the company’s website. What if I don’t have the information required to submit a direct deposit switch? If a field does not have (optional) on it, this information is required for the direct deposit switch to be submitted. If you are in the middle of a direct deposit switch, you can click “Save and Continue Later”. It will save as an “Information Needed” status and you can either log back in later when you have the required information.

Move Money (Payments & Transfers): Switch Direct Deposit