First Citizens Bank Digital Banking for Consumers User Guide

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How do I know if my direct deposit has been switched? The easiest way to check the status of a direct deposit switch is to look on the Your direct deposits page. Switches that have been completed and confirmed by your depositor will display a “Completed” status. Direct deposit switches that are still in process will display a “Processing” status. For switches that have a “processing” status for 15 days or more, we recommend contacting the company to confirm the direct deposit switch is completed or check your account. What if my direct deposit switch isn’t completed and I miss a payment? Monitoring your direct deposit switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the direct deposit switch status for that payment has changed to “Completed.” Will I be notified of any direct deposit switch updates? If you provided an email address during enrollment and have allowed alert emails, you will receive updates via email (emails triggered based on customer actions – Submitted, Rejected, Completed, Unsubmitted Reminder, Employer Follow Up, Reminder). If not, you will need to log in to view the status on the Your direct deposits page. Can I use direct deposit switch to switch my bill payments? Since bill payments are not automatically recurring, you’re not able to use direct deposit switch for them.

Move Money (Payments & Transfers): Switch Direct Deposit