First Citizens Bank Digital Banking for Consumers User Guide

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Getting Started Desktop New User Enrollment

If you’re new to Digital Banking with First Citizens, you need to complete the enrollment process the first time you log in. Once you complete these few quick steps, you’ll be on your way to banking everywhere you go! You can also enroll in Digital Banking at your local First Citizens branch. 1. Type firstcitizens.com into your browser, and click the Log In button. 2. Click the “Enroll Now” link. 3. Select your account type. Digital Banking is available for customers with First Citizens checking, savings, CD, IRA, consumer loan, credit card, lines of credit, brokerage account, trust account, or applicable mortgage accounts. 4. Fill out the Digital Banking Enrollment Form with the required information, and click the Submit button. Note : The details you provide are verified by comparing them to your contact information in our system. If the information does not match, call us at 888-FC DIRECT to update your profile. 5. Choose the contact method that allows First Citizens to reach you immediately with a Secure Access Code (SAC). This numbered code is only valid for a short time, and you will need to request a new one if it expires. If you close your browser before receiving the SAC, you can log in again and select the I already have a Secure Access Code button. 6. Enter the SAC and click the Submit button. 7. Choose whether to register your device for future logins. Note : If you are using your own personal computer or mobile device, registering that device helps you to avoid repeating the Secure Access Code process in the future. If you are using a shared device, we strongly suggest you do not register your devices. Not registering requires you to use a SAC, each time you log in. 8. Create your password. 9. Review both disclosures and the First Citizens Digital Banking Agreement, and click the I Accept button to agree to the terms and conditions. 10. Congratulations! You have successfully logged in to Digital Banking! If you have any questions or concerns, call us at 888-FC DIRECT.

Getting Started: Desktop New User Enrollment