First Citizens Bank Online Banking User Guide

Table of Contents General Information

Security ........................................................................................................................ 3–4 Getting Started & Logging In.......................................................................................... 5 Accounts Overview............................................................................................................................ 6 History................................................................................................................................ 7 Online Activity...............................................................................................................8–9 Statements. ..................................................................................................................... 10 Dashboard....................................................................................................................... 11 Transactions Funds Transfer................................................................................................................ 12 Recurring Transfers....................................................................................................... 13 Person to Person Transfers.......................................................................................... 14 Add External Account.................................................................................................... 15 Verify External Account Requests............................................................................... 16 Personal Bill Pay Overview....................................................................................17–23 Payees......................................................................................................................... 19 ebills... ........................................................................................................................ 20 Payments, Scheduled and Automatic........................................................................ 21 View Bill History......................................................................................................... 22 Change & Cancel Payments ...................................................................................... 23 Services Secure Message............................................................................................................ 24 Address Change............................................................................................................. 25 Stop Payments................................................................................................................ 26 Reorder Checks.............................................................................................................. 27 Preferences Account .......................................................................................................................... 28 Alerts ............................................................................................................................... 29 Security............................................................................................................................ 30 Users ............................................................................................................................... 31 Mobile ......................................................................................................................32–34 Delivery............................................................................................................................ 35 Themes ............................................................................................................................ 36

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