| Getting Started | 11 |
| New User Enrollment | 11 |
| Logging In | 12 |
| Logging Off | 12 |
| Resetting a Forgotten Password | 13 |
| Home Page | 15 |
| Home Page Overview | 15 |
| Account Summary Overview | 17 |
| Mobile Thumb Bar | 18 |
| Account Details Overview | 19 |
| Quick Transfer | 21 |
| Account Nickname | 22 |
| Details & Settings | 23 |
| Security | 24 |
| Protecting Your Information | 24 |
| General Guidelines | 24 |
| Username and Password | 24 |
| Fraud Prevention | 24 |
| Security Preferences | 25 |
| Change Password | 25 |
| Change Username | 26 |
| Secure Delivery | 27 |
| Mobile Security Preferences | 28 |
| Enabling Touch ID or Fingerprint Login | 28 |
| Enabling Face ID | 30 |
| Enabling Passcode Authentication | 31 |
| Disabling Passcode Authentication, Touch ID, Fingerprint or Facial ID Login | 32 |
| Apple® Watch | 33 |
| Apple® Watch Setup | 33 |
| Viewing Balances and Transactions | 33 |
| Alerts Overview | 34 |
| History Alerts | 35 |
| Online Transaction Alerts | 36 |
| Reminders | 37 |
| Security Alerts Overview | 38 |
| Editing Delivery Preferences | 38 |
| Enabling and Disabling Push Notifications | 39 |
| Secure Message Overview | 40 |
| Sending a Secure Message | 41 |
| Transaction Types | 42 |
| Moving Money Overview | 42 |
| Transactions | 43 |
| Transfer Funds | 43 |
| Loan Payments | 45 |
| Manage Transactions Overview | 47 |
| Using Filters | 48 |
| Creating or Deleting Custom Views Using Favorites | 49 |
| Editing Transactions | 50 |
| Canceling Transactions | 51 |
| Bill Pay | 52 |
| Overview | 52 |
| Creating a Payee | 53 |
| Known Company | 53 |
| Unknown Company | 55 |
| Person | 57 |
| Editing a Payee | 59 |
| Deleting a Payee | 60 |
| Editing Pending Payments | 65 |
| Cancel Pending Payments | 66 |
| Viewing Transaction Details | 67 |
| Single Transaction | 67 |
| Multiple Transactions | 68 |
| Creating a Reminder | 70 |
| Managing Reminders | 72 |
| Editing Reminders | 73 |
| Deleting Reminders | 74 |
| Editing Account Name | 75 |
| Deleting an Account | 76 |
| Services | 77 |
| Stop Payment Request | 77 |
| Single Check | 77 |
| Multiple Checks | 78 |
| Check Reorder | 79 |
| Mobile Deposits | 80 |
| eStatements | 81 |
| Edit Delivery Options | 82 |
| Intuit® Direct Connect Registration | 83 |
| Settings | 84 |
| Text Enrollment | 84 |
| Instant Balance | 86 |
| To Enable Instant Balance | 86 |
| To Use Instant Balance | 87 |
| Account Preferences | 88 |
| Accessibility | 89 |
| Business Banking | 90 |
| Business Online Banking Overview | 90 |
| Users | 90 |
| Recipients | 90 |
| Business Online Banking Transaction Types | 91 |
| Company Policy | 92 |
| Editing Company Policy | 92 |
| Part 1 of 11: Choosing a Transaction to Edit in Company Policy | 92 |
| Part 2 of 11: Approval Limits | 93 |
| Part 3 of 11: Allowed Actions | 94 |
| Part 4 of 11: Amount | 94 |
| Part 5 of 11: Approvals | 95 |
| Part 6 of 11: Choosing the Subsidiaries | 95 |
| Part 7 of 11: Choosing the Accounts | 96 |
| Part 8 of 11: Choosing the Drafting Hours | 97 |
| Part 9 of 11: Choosing the Location | 98 |
| Part 10 of 11: Choosing the IP Address | 99 |
| Part 11 of 11: Choosing the SEC Code | 100 |
| Company Policy Tester | 101 |
| Viewing Rights to Access Features | 103 |
| Establishing Rights to Access Accounts | 104 |
| Creating and Editing Account Labels | 105 |
| User Roles | 106 |
| User Roles Overview | 106 |
| Creating, Editing or Copying a User Role | 107 |
| Part 1 of 10: Choosing a Transaction to Edit in User Roles | 108 |
| Part 2 of 10: Establishing Transaction Type Rights | 109 |
| Part 3 of 10: Approval Limits | 110 |
| Part 4 of 10: Disabling a Transaction Type | 111 |
| Part 5 of 10: Allowed Actions | 112 |
| Part 6 of 10: Enabling Operation Rights | 113 |
| Part 7 of 10: Choosing the Maximum Draft Amount | 114 |
| Part 8 of 10: Selecting Subsidiaries | 114 |
| Part 9 of 10: Enabling Allowed Accounts | 115 |
| Part 10 of 10: Choosing Drafting Hours | 116 |
| User Role Policy Tester | 117 |
| Deleting Allowed Actions | 119 |
| Establishing Rights to Access Features | 120 |
| Establishing Rights to Access Accounts | 121 |
| Deleting a User Role | 122 |
| User Management | 123 |
| Users Overview | 123 |
| User Management Overview | 124 |
| Adding a New User | 125 |
| Editing a User | 126 |
| Deleting a User | 127 |
| Recipients | 128 |
| Recipient Overview | 128 |
| ACH Only - Part 1 of 2: Adding a Recipient | 129 |
| ACH Only - Part 2 of 2: Recipient Account Detail | 130 |
| ACH & Wire - Part 1 of 4: Adding a Recipient | 131 |
| ACH & Wire - Part 2 of 4: Beneficiary FI Detail | 132 |
| ACH & Wire - Part 3 of 4: Intermediary FI Detail | 133 |
| ACH & Wire - Part 4 of 4: Recipient Account Detail | 134 |
| Wires Only (Domestic) - Part 1 of 4: Adding a Recipient | 135 |
| Wires Only (Domestic) - Part 2 of 4: Beneficiary FI Detail | 136 |
| Wires Only (Domestic) - Part 3 of 4: Intermediary FI Detail | 137 |
| Wires Only (Domestic) - Part 4 of 4: Recipient Account Detail | 138 |
| Wires Only (International) - Part 1 of 4: Adding a Recipient | 139 |
| Wires Only (International) - Part 2 of 4: Beneficiary FI Detail | 140 |
| Wires Only (International) - Part 3 of 4: Intermediary FI Detail | 141 |
| Wires Only (International) - Part 4 of 4: Recipient Account Detail | 142 |
| Recipient Approval/Rejection | 143 |
| Editing a Recipient | 144 |
| Editing a Recipient’s Templates | 145 |
| Deleting a Recipient | 146 |
| Payments | 147 |
| Payment Template Overview | 147 |
| Creating a Template | 148 |
| ACH Batch | 149 |
| ACH Collection | 151 |
| Domestic Wire | 153 |
| International Wire | 155 |
| Payroll | 157 |
| Sending a Single Payment | 159 |
| ACH Batch | 159 |
| ACH Collection | 162 |
| Domestic Wire | 165 |
| International Wire | 167 |
| Payroll | 169 |
| Upload From File | 171 |
| Creating a New File Map - Delimited Files | 171 |
| Creating a New File Map - Fixed Width | 174 |
| Using an Existing File Map | 177 |
| Importing a NACHA file | 178 |
| Editing an Existing File Map | 180 |
| Deleting an Existing File Map | 181 |
| Viewing, Approving or Canceling a Transaction | 182 |
| Single Transaction | 182 |
| Multiple Transactions | 183 |
| Using a Template | 184 |
| Editing Template | 185 |
| Deleting a Template | 186 |
| ACH Pass-Thru | 187 |
| ACH NACHA Upload Errors | 187 |
| Tax Payments | 188 |
| Wire Transfer Reports | 190 |
| Reports | 191 |
| Reports Overview | 191 |
| Company User Activity Report | 192 |
| Transaction Report | 193 |
| Outgoing Wires Report | 194 |
| Company Entitlements Report | 195 |
| ACH Activity Report | 196 |
| ACH Activity Report Previous Day(s) | 197 |
| Balance and Activity Statement-Previous Day(s) | 198 |
| Cash Position Report | 199 |
| Cash Position Report Previous Day(s) | 200 |
| Wire Online Origination Report | 201 |
| Editing a Report | 202 |
| Deleting a Report | 203 |
| Deposit Checks | 204 |
| Install Merchant Capture Scanner | 204 |
| Creating a Remote Deposit | 206 |
| If an Item Jams | 208 |
| Fix Errors | 209 |
| MICR Errors | 210 |
| Exceptions | 211 |
| If Any Item Piggybacks | 213 |
| Duplicate Exceptions | 213 |
| Balancing Deposits | 214 |
| End of Day | 215 |
| Additional How-To’s | 216 |
| To remove/delete a deposit: | 216 |
| To query for items previously processed: | 216 |
| To search for previous days/deposits processed: | 217 |
| Reports | 218 |
| Deposit Status – Definitions | 219 |
| Positive Pay | 220 |
| Introduction | 220 |
| Managing Exceptions | 221 |
| Viewing Positive Pay Decisions | 223 |
| Add a Check Confirmation | 224 |
| Submit Issued Check File | 225 |
| Advanced Positive Pay | 226 |
| Introduction | 226 |
| Quick Exception Processing | 227 |
| User Setup | 230 |
| Submit Issued Check File | 235 |
| Add New Issued Check File | 236 |
| Void a Check | 237 |
| Check Search | 238 |
| Reverse Positive Extract Pay | 240 |
| ACH Transaction Search | 241 |
| ACH Authorization Rules Setup | 242 |
| Create an ACH Authorization Rule | 242 |
| Manage ACH Authorization Rules | 244 |
| ACH Reporting | 245 |
| Transaction Extracts | 246 |
| Payee Match Report | 247 |
| Outstanding Issued Checks | 248 |
| Daily Checks Issued Summary | 249 |
| Stops and Voids | 250 |
| Exception Items | 251 |
| Stale Dated Checks | 252 |
| Incoming ACH Originator Report | 253 |
| Incoming ACH Receiver Report | 254 |
| Account Reconciliation | 255 |
| Check Reconciliation Summary | 256 |
| Deposit Reconciliation Summary | 257 |
| ACH Returns/NOC Report | 258 |
| Issued Check File Processing Log | 259 |
| Transaction Filters/Blocks | 260 |