First Independence Bank Consumer Online Banking Guide

First page Table of contents Next page Last page

Getting Started	7
User Enrollment	7
New User	7
Desktop	8
Mobile	9
Logging Off	9
Resetting a Forgotten Password	10
Accounts Page	11
Accounts Page Overview	11
Desktop	11
Desktop Account Details	12
Mobile	14
Desktop Account Preferences	16
Edit Nickname	16
Hide Account	17
Unhide Account	17
Mobile Account Preferences	18
Edit Nickname	18
Hide Account	19
Unhide Account	19
Viewing a Transaction Image	20
Desktop	20
Mobile	21
Attaching an Image to a Transaction	22
Desktop	22
Mobile	23
Security	24
Protecting Your Information	24
General Guidelines	24
Login ID and Password	24
Fraud Prevention	24
Alerts Overview	25
Desktop Delivery Preferences	25
Mobile Delivery Preferences	26
Editing Alerts	27
Security Alerts	27
Account Alerts	28
Secure Message Overview	29
Sending a Secure Message	30
Mobile Security	31
Enabling Touch ID, Fingerprint Login or Face ID	31
Enabling PIN Login	34
Transactions	36
Transfers	36
Managing Transfers	38
Loan Payments	39
Initiating a Transaction	39
Managing Loan Payments	41
Pay a Customer	42
Adding a Payee	42
Deleting a Payee	43
Sending Money	44
Viewing Payment Details	45
Mobile Deposit	46
Viewing Check Deposit History	47
Billpay/A2A/P2P	48
Bill Pay Overview	48
Creating a Payee	48
Editing a Payee	50
Deleting a Payee	51
Schedule Payments	52
Desktop	52
Mobile	53
Recurring Payments	54
Desktop	54
Mobile	55
Rush Delivery	56
Editing a Payment	57
Deleting a Payment	58
Picture Pay	59
Pay a Person	61
Transfer Between My Accounts	63
Adding an External Account	63
Adding an External Account Using Plaid	63
Adding an External Account Manually	65
Verifying an External Account	66
Transfering Money	67
Updating Preferences	68
Services	69
Stop Payment Request	69
Single Check	69
Range of Checks	71
Mobile Manage Cards	73
Disabling or Enabling a Card	73
Merchant Controls	74
Spending Controls	75
Transaction Controls	76
Travel and Location Controls	77
Desktop Manage Cards	78
Disabling or Enabling a Card	78
Merchant Controls	79
Spending Controls	80
Transaction Controls	81
Travel and Location Controls	82
Statement Delivery	83
Account Reporting	85
Creating a New Report	85
Deleting an Existing Report	86
Editing an Existing Report	87
Running an Existing Report	88
Settings	89
Profile	89
Settings	90
Changing Account Order	90
Changing Language	91
Contact Us	92
Important Phone Numbers	92

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