Gulf Coast Bank Digital Banking Retail and Business User Guide

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Table of Contents Getting Started

New User Enrollment Personal Accounts..................................................................9 New User Enrollment Business Accounts................................................................10 Logging In.....................................................................................................................11 Logging Off............................................................................................................................ 11 Resetting a Forgotten Password................................................................................12 Home Page Home Page Overview..................................................................................................14 Mobile Thumb Bar.......................................................................................................16 Manual Accounts.........................................................................................................17 Add a Manual Account......................................................................................................... 17 Edit a Manual Account......................................................................................................... 19 Delete a Manual Account.................................................................................................... 20 Account Details Overview...........................................................................................21 Gulf Coast Bank Credit Cards.....................................................................................23 To Request to Add Your Gulf Coast Bank Credit Card..................................................... 24 Quick Transfer.............................................................................................................25 Account Nickname......................................................................................................26 Details & Settings........................................................................................................27 Account Grouping.......................................................................................................28 Editing a Group Name......................................................................................................... 29 Deleting a Group.................................................................................................................. 29 Security Protecting Your Information......................................................................................30 General Guidelines............................................................................................................... 30 Login ID and Password........................................................................................................ 30 Fraud Prevention.................................................................................................................. 30 Security Preferences...................................................................................................31 Change Password................................................................................................................. 31 Change Login ID................................................................................................................... 32 Secure Delivery..................................................................................................................... 33 Mobile Security Preferences......................................................................................34 Enabling Touch ID or Fingerprint Login............................................................................. 34 Enabling Passcode Authentication..................................................................................... 36 Disabling Passcode Authentication, Touch ID or Fingerprint Login............................... 37 Enabling Face ID................................................................................................................... 38 Alerts Overview............................................................................................................39 Account Alerts....................................................................................................................... 40 Online Transaction Alerts.................................................................................................... 41 Posted Transaction Alerts................................................................................................... 42