HTLF Bank A Quick and Easy Guide to Online Banking and Bill Pay

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Table of Contents Getting Started

New User Enrollment....................................................................................................8 Logging In.....................................................................................................................10 Logging Off............................................................................................................................ 10 Resetting a Forgotten Password................................................................................11 Home Page Home Page Overview..................................................................................................13 Asset Summary Overview................................................................................................... 15 Mobile Thumb Bar.......................................................................................................16 Account Details Overview...........................................................................................17 Quick Transfer.............................................................................................................19 Account Nickname......................................................................................................20 Details & Settings........................................................................................................21 Account Grouping.......................................................................................................22 Editing a Group Name......................................................................................................... 23 Deleting a Group.................................................................................................................. 23 Security Protecting Your Information......................................................................................24 General Guidelines............................................................................................................... 24 Login ID and Password........................................................................................................ 24 Fraud Prevention.................................................................................................................. 24 Security Preferences...................................................................................................25 Change Password................................................................................................................. 25 Change Login ID................................................................................................................... 26 Secure Delivery..................................................................................................................... 27 Mobile Security Preferences......................................................................................28 Enabling Touch ID or Fingerprint Login............................................................................. 28 Enabling Passcode Authentication..................................................................................... 30 Enabling Face ID................................................................................................................... 31 Disabling Passcode Authentication, Touch ID, Fingerprint or Facial ID Login.............. 32 Alerts Overview............................................................................................................33 Account Alerts....................................................................................................................... 34 History Alerts........................................................................................................................ 35 Online Transaction Alerts.................................................................................................... 36 Reminders............................................................................................................................. 37 Security Alerts Overview.............................................................................................38 Editing Delivery Preferences............................................................................................... 38 Enabling and Disabling Push Notifications..............................................................39 Secure Message Overview.........................................................................................40 Sending a Secure Message.........................................................................................41