Heritage Oaks Bank Personal Online Banking eGuide

General Information

First Time Login

Steps for first time login: 1. Visit www.heritageoaksbank.com. 2. Select Login to Online Banking .

3. Enter the Login ID that you selected during enrollment in the Login ID box. 4. Select I am a First Time User . 5. Click on Login . 6. At the next screen, choose the delivery method for your Secure Access Code and then click Submit . Secure Access Codes are a security feature to authenticate the client and give the client an option to register their computer for future use. 7. Once you receive your Secure Access Code, enter, or cut and paste, the temporary code you received by phone or e-mail into the Secure Access Code field, click Submit . Please note, Secure Access Codes expire after 2 hours have elapsed and a new code will be required. Do not navigate away from the page. If you need to access a web mail account to retrieve your code, please open a new browser window or browser tab.

8. Once you have successfully entered your temporary code, you will be directed, step-by-step, through the completion of your enrollment. The process will end with you creating and confirming your preferred password that will be used in combination with your login ID on future logins. After you enter and confirm your new Password, click Submit .

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