Heritage Online Banking Business Online Banking

Commercial

Token Process

What are Tokens?

Tokens are a security device that adds another level of security when making ACH or Wire Transfer requests. Mobile device users with ACH or Wire Transfer Approval authority can download a software token from the appropriate App store. The application is called Symantec VIP Access. Once you have downloaded your Symantec™ VIP Transaction Authorization Token to your mobile device, you will need to provide us with your Credential ID to allow us to update your Online Banking profile so that you may begin transacting using your Symantec™ VIP Transaction Authorization Token. Please provide the Credential ID to us using the Secure Message system within Online Banking or if you prefer, you can call us at: 800.795.2524. Please do not email your Credential ID. Once we have received your Credential ID, we will send you a response via the Secure Message system within Online Banking to let you know that your Symantec™ VIP Transaction Authorization Token has been activated and that all future transactions will require this token in order to be completed.

Using Tokens:

After completing a Wire Transfer or International Wire Transfer, the user with Approval authority will click Approve. Click OK when the window prompts you to confirm the transaction. Then the following window will appear:

The first time a token is used, the dialog box will require users to enter two consecutive numbers. Enter Security Code 1, wait 30 seconds for a new number to appear on the token, and key the second number in the Security Code 2 field. The Security Code keyed must match the numbers expected by our online banking system in order for the wire transfer to successfully transmit. The wire transfer will not transmit without a successful match. For assistance with your token, contact us at 800-795-2524800.795.2524.

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