Hiway Credit Union Online Banking User Guide

First page Table of contents Next page Last page

Getting Started	8
New User Enrollment	8
Logging In	10
Logging Off	10
Resetting A Forgotten Password	11
Home Page	13
Home Page Overview	13
Account Summary Overview	15
Account Details Overview	16
Quick Transfer	18
Account Nickname	19
Details & Settings	20
Account Grouping	21
Editing a Group Name	22
Deleting a Group	22
Security	23
Protecting Your Information	23
General Guidelines	23
Login ID and Password	23
Fraud Prevention	23
Security Preferences	24
Change Password	24
Change Login ID	25
Secure Delivery	26
Mobile Security Preferences	27
Enabling Touch ID or Fingerprint Login	27
Enabling Passcode Authentication	29
Disabling Passcode Authentication, Touch ID or Fingerprint Login	30
Enabling Face ID	31
Apple Watch	32
Apple Watch Setup	32
Viewing Balances and Transactions	32
Alerts Overview	33
Account Alerts	34
History Alerts	35
Online Transaction Alerts	36
Reminder	37
Security Alerts Overview	38
Edit Delivery Preferences	38
Enabling and Disabling Push Notifications	39
Secure Message Overview	40
Sending a Secure Message	41
Transaction Types	42
Moving Money Overview	42
Transactions	44
Transfer Funds	44
Cross Member Transfer	46
Linking Someone’s Hiway Account	46
Single Transfers Between Hiway Accounts	47
Send Money with Zelle®	48
Initial Setup	48
Adding a Recipient	49
Send Money with Zelle®	50
Request Money with Zelle®	52
Split Payment with Zelle®	53
Zelle® Settings	54
External Account	55
Adding a Personal External Account	55
Verifying a Personal External Account	56
Bill Payment	57
Advanced Bill Pay Overview	57
Hiding or Unhiding Payees from Payment Screen	59
Hide a Payee	59
Unhide a Payee	59
Creating a Payee Overview	60
Creating a Payee: Company	61
For a Known Payee	62
For an Unknown Payee	63
Creating a Payee: Person	64
Part 1 of 3: Choosing Payee and Payment Method	64
Part 2 of 3: Adding Payee Information	65
Part 3 of 3: Keyword (Email/Text Only) and One-Time Activation Code	66
Editing a Payee	67
Deleting a Payee	68
Scheduling Payments	69
Rush Delivery	70
Recurring Payments	72
Editing Payments	74
Skipping Payments	76
Deleting Payments	77
Setting Up eBills	78
Adding an Account	79
Editing an Account	80
Deleting an Account	81
Editing Personal Information	82
Editing Alerts	83
Categories	84
Editing a Category	85
Deleting a Category	86
GiftPay Overview	87
Creating a Recipient: Gift Check	88
Creating a Recipient: Donation	90
Sending a Gift	92
Sending a Donation	94
Editing a Gift or Donation Recipient	96
Deleting a Gift or Donation Recipient	97
Editing a Pending Gift or Donation	99
Deleting a Pending Gift or Donation	101
Money Tracker	103
Initial Setup	103
Tagging Transactions	105
Splitting a Transaction	107
Money Tracker Dashboard	109
Spending by Category	110
Budget	112
Adding Budgets	113
Managing Budgets	114
Add a Budget Alert	116
Cashflow Overview	117
Add a Bill or Income	118
Net Worth	119
Add an Unlinked Asset or Debt	120
Goals	121
Adding Goals	122
Save for Goals	122
Pay Off Goals	123
Add a Goal Alert	124
Managing Goals	125
Additional Features	126
eDocuments	126
Services	127
Branches and ATMs	127
Add an Account	128
Manage Online Activity Overview	129
Using Filters	130
Creating or Deleting Custom Views Using Favorites	130
Editing Transactions	131
Canceling Transactions	132
Stop Payment Request	133
Reordering Checks	134
Request a Check	135
Contact Change	136
Credit Score	137
Settings	138
Account Preferences	138
Text Banking Enrollment	139
Themes	141
Accessibility	142
Mobile Banking	143
Mobile Deposit Enrollment	143
Make a Deposit	144

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