Hope Credit Union Business Electronic Banking User Guide
6-2-22
BUSINESS ELECTRONIC BANKING User Guide
Brighter Futures Begin with HOPE. Brighter Futures Begin wi th HOPE.
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Published by Murphy & Company, Inc. 13610 Barrett Office Drive, Suite 206
St. Louis, MO 63021 www.mcompany.com
© 2009-2022 Murphy & Company, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012 Portions of this guide were written by Finastra.
Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.
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Getting Started
Welcome to Business Online Banking with HOPE Credit Union! Whether you are at home or the office using a mobile phone, tablet or laptop, we strive to make your Business Online Banking experience easy and convenient. By adding powerful commercial products and features, HOPE Credit Union provides you with the complex tools your business needs to achieve its goals. Business Online Banking shares similar features with our personal accounts, but this guide is designed to direct you through business features only. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Business Online Banking process. If you have additional questions, contact us at 1-866-321-HOPE (4673).
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Table of Contents Getting Started
Business Online Banking Overview.............................................................................4 Users........................................................................................................................................ 4 Recipients................................................................................................................................ 4 Business Banking Users Overview..............................................................................................................5 User Management Overview. ............................................................................................... 6 Desktop. .................................................................................................................................. 6 Mobile...................................................................................................................................... 7 Adding a New User ................................................................................................................ 8 Part 1 of 3: Establishing Transaction Type Entitlements................................................. 10 Part 2 of 3: Disabling a Transaction Type.......................................................................... 11 Part 3 of 3: Editing Approval Limits for a Transaction Type............................................ 12 Editing an Existing User’s Entitlements.....................................................................13 Bill Pay Home Page Overview..................................................................................................14 Add a Payee..................................................................................................................16 Company. .............................................................................................................................. 16 Individual Electronic Payments: Allowing an Individual to Provide Their Banking Information........................................................................................................................... 18 Individual Electronic Payments: If You Have an Individual’s Account Information...... 20 Individual Check Payments................................................................................................. 22 Activate a Payee.................................................................................................................... 24 Import Payees..............................................................................................................25 Edit a Payee..................................................................................................................28 Delete a Payee.............................................................................................................29 Add and Manage Categories......................................................................................30 Single Payment............................................................................................................31 Edit or Stop a Single Payment....................................................................................32 Create a Recurring Payment......................................................................................33 Edit or Stop a Recurring Payment.............................................................................35 Payment Approval.......................................................................................................37 Add a Transfer Account..............................................................................................38 Delete or Edit a Transfer Account. ............................................................................39 One-Time Transfer......................................................................................................40 Edit or Stop a Single Transfer. ...................................................................................41 Recurring Transfers.....................................................................................................42
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Edit or Stop a Recurring Transfer..............................................................................43 Transfer Approval........................................................................................................45 Add an Employee. .......................................................................................................46 Edit or Deactivate an Employee.................................................................................48 Schedule Payroll..........................................................................................................50 Setting User Approvals. ..............................................................................................52 Dual Control Approval. ...............................................................................................53 Edit Scheduled Payroll................................................................................................54 Schedule Extra Payroll................................................................................................55 View Past Payroll. ........................................................................................................57 Edit or Stop Scheduled Payroll. .................................................................................58 Payroll Approval. .........................................................................................................61 Calendar. ......................................................................................................................62 Company Profile..........................................................................................................63 Edit Bill Pay Accounts..................................................................................................64 Modify User Permissions............................................................................................65 Personal Profile. ..........................................................................................................66 e-Notifications..............................................................................................................67 Events. ................................................................................................................................... 67 Logout.................................................................................................................................... 68 Recurring............................................................................................................................... 69 Reminders............................................................................................................................. 70 Reports. ........................................................................................................................71 Services Account Reporting.......................................................................................................72 Creating a New Report. ....................................................................................................... 72 Deleting an Existing Report................................................................................................. 73 Editing an Existing Report. .................................................................................................. 74 Running an Existing Report................................................................................................. 75 Check Deposit..............................................................................................................76 Transactions Transfers.......................................................................................................................77
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Getting Started
Business Online Banking Overview Whether you’re an enterprise, large corporation or small organization, our flexible Business Online Banking can efficiently serve you. Depending on your size, the first steps in banking online are setting up your users and recipients. After setting up these key entities, you can jump right in and experience oursystem! Users If your business only needs one person with access to Business Online Banking, you can set up a single login ID and password. This is typical for small companies who primarily use basic Online Banking tools with occasional business transactions. For larger organizations, our system lets you establish multiple login IDs and passwords for authorized employees. You can customize which employees get access to different features within Business Online Banking by establishing user
entitlements. Recipients
Recipients are people or businesses to whom you send or request money using a payment feature offered through Bill Pay Plus. After creating a profile for each recipient, you can choose the method to send them money and view the respective transaction details. Each created recipient saves within the system, so you can quickly and easily make future payments.
Getting Started: Business Online Banking Overview
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Business Banking
Users Overview
Depending on your number of employees, owners and company policies, Business Online Banking lets you set up multiple users with different responsibilities. New users can be created with their own unique login IDs and passwords. Each user is assigned a set of user entitlements that permits or prevents them from performing certain actions such as: • Accessing specific accounts for multiple entities. • Managing recipients, users and templates. Authorized users can set up the features, accounts and entitlements each user needs to do their job. Establishing these entitlements gives users permission to perform specific tasks, helping you manage your business and keep it running as smooth as possible.
Business Banking: Users Overview
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User Management Overview The User Management page lets you view all your existing users in one easy place. From a desktop device, you can create users, edit entitlements and oversee your employees on a day-to-day basis. Desktop 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9
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In the sidebar, click Manage Users . A. View the name of each user on the left side of your screen. B. Use the search bar to find a specific user. J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2
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Business Banking: Users Overview
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Mobile The User Management page lets you view all your existing users in one easy place. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9
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In the sidebar, click Manage Users . A. View the name and email of each user. B. Use the search bar to find a specific user. C. Lock and unlock a user by clicking the
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Business Banking: Users Overview
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Adding a New User An authorized user with Manage Users entitlements can set up a new user by creating a profile, unique login ID and password. Once you establish a user and their login credentials, you can begin assigning user entitlements.
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In the sidebar, click Manage Users . 1. Click the icon. 2. (Optional) Click on the image in the upper left-hand corner to add an avatar, then click the icon to upload an image. 3. Enter the user’s first name, last name and email address. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I K L M N O P U V W X Y Z A B C D E F A2 B2 C2 D2 E2 F2 G2 H2 I2 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J3 Note : The last user adde is always the profile that is located at the center spoke of the diagram. A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 1a 2a 3a 4a 5a 6a 1b 2b 3b 4b 5b 6b 1c 2c 3c 4c 5c 6c 11a 12a 13a 14a 15a 16a 1d 2d 3d 4d 5d 6d J2
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4. Create a new login ID for the user, then enter and confirm a password following our guidelines.
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5. Enter the user’s phone number. Select a verification method from the drop down, and enter the High Risk Transaction (HRT) SMS phone number. 6. Enter the user’s HRT email address and HRT voice number. J1 J2
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7. Enter the user’s street address, zip code, city and state.
Note : If you choose “Phone” as your verification method, extensions are not supported.
Business Banking: Users Overview
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Part 1 of 3: Establishing Transaction Type Entitlements You can assign or edit a user’s entitlements based on which responsibilities and limitations a user has regarding certain transactions. Here, you can also change a user’s transaction limits.
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1. Choose whether a user can view a specific feature by dragging the transaction to the “+ Drag Feature to View” box. J1 A1 B1 C1 D1 E1 F1 G1 H1 I1
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Business Banking: Users Overview
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Part 2 of 3: Disabling a Transaction Type If a user should not have access to a certain transaction type such as payroll or wires, an authorized user can disable those entitlements for individual users.
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1. Disable a user’s ability to view a specific transaction by dragging the feature to the “+ Drag Feature to Hide” box.
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Business Banking: Users Overview
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Part 3 of 3: Editing Approval Limits for a Transaction Type A user’s approval limits can be adjusted for Make Transfers , so you never have to worry about the dollar amount or number of transactions they make. You can set these restrictions for a daily basis, as well as per account.
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1. Click the icon to show the limits for a feature. 2. Edit the maximum amounts a user can send and the maximum number of transactions a user can perform. The maximum number cannot be higher than the business value. 3. Click the Save button when you are finished making changes.
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Business Banking: Users Overview
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Business Banking
Authorized users with the Manage Users entitlement can make changes to existing users at any time. This is especially beneficial if someone’s job title changes or their approval limits need to be adjusted. Editing an Existing User’s Entitlements
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In the sidebar, click Manage Users . 1. Select a user to edit. 2. (Optional) Lock or unlock a user by clicking the Lock User/Unlock User button. 3. Make the necessary changes to the existing user. 4. Click the Save button when you are finished making changes. A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3
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Note : For more details on editing user entitlements, visit page 11.
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Business Banking: Editing an Existing User’s Entitlements
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Bill Pay
Home Page Overview Bill Pay with HOPE Credit Union allows you to stay on top of your monthly finances. Having your bills linked to your bank account enables you to electronically write checks and send payments in one place. Call Hope’s member service center “call center” at 1-866-321-4673 for assistance with BIll Pay Plus registration and setting up users. When you click the Bill Pay Plus tab, you are asked to choose an account to use within Bill Pay and to accept the terms and conditions as well as set up security functions.
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Note : Responses to challenge phrases will be prompted when managing users, adding transfers to an account, etc.
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Note : The letters correspond to several available features on the Bill Pay page.
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Bill Pay: Home Page Overview
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In the sidebar, click Bill Pay Plus. A. Use the Payments, Payees and Options tabs to quickly navigate to the different areas of Bill Pay. B. Click the “Messages” link to view secure messages. C. The “Attention required” section shows a list of payees awaiting activation or payments waiting approval. D. The “Scheduled to process in the next 30 days” section shows the next 30 days of scheduled transactions. You can edit a transaction by clicking the “Edit” link or stop a transaction by clicking the “Stop” link. E. You can view your processed transactions in the “Processed within the last 30 days” section. Click the “View” link to see more details about a transaction.
Note : All 3 entitlements must be enabled to access this feature including ACH Origination, Bill Pay, and Payroll.
Additional users can be setup by entitling users with a 3 entitlements-- Bill Pay Plus, ACH Origination and Payroll. Once they click on Bill Pay Plus afterwards, the user will be required to setup the security questions and security phrase. The security phrase must consist of letter and numbers that is at least 8 characters.
If you have any issues, please contact the “call center” at 1-866-321-4673 for assistance.
Bill Pay: Home Page Overview
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Bill Pay
Add a Payee
Bill Pay: Add a Payee A2 B2 C2 D2 E2 F2 G2 H2 I2 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I Use the “Payees” drop-down to select “Add a Company.” 1. Enter the payee’s name. 2. Enter the account number and reenter the number to confirm it is correct. 3. Enter the payee’s phone number, zip code and the account holder’s name. 4. Click the Next button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 A1 B1 C1 D1 E1 F1 G1 H1 I1 J1 J2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 If the bill pay system (iPay) has establised a relationship with the Company, you can remit payments in the most efficient manner and send payments electronically (ACH). If the system does not have a relationship, than you will provide the full address (Street, City, State) information in order for the system to mail a check. The individual that receives your payments is known as a payee. You can pay just about any company, person, loan or account using Bill Pay. Before you can begin making payments, you need to decide on what type of payee to create. Company You can electronically pay a company such as your mobile phone provider, utility company or even your dentist. The information printed on your bill is all you need to set up a company as a payee.
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5. Enter a nickname for the payee. 6. Enter the payee’s address. 7. Use the drop-down to select a payee category. 8. Use the drop-down to select a default pay from account. 9. Click the Submit payee button. J1
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Individual Electronic Payments: Allowing an Individual to Provide Their Banking Information You can pay anyone, such as a babysitter, dog-walker or a freelance worker by creating them as a payee in Bill Pay. All you need is their email address. • You will select a one-time keyword and share it with the person you are paying. • We will email a link to a secure server. They will log in using the keyword, then provide their bank account information for the deposit. Their account information will be securely stored and is never displayed to you. • This is a one-time setup process. Any future payments to this person will generate an email notification letting them know you have made a deposit to their account.
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Use the “Payees” drop-down to select “Add an Individual.” 1. Toggle the “Allow them to provide their banking information” switch on. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d
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2. Enter the payee’s first name, last name, nickname and phone number. 3. (Optional) Select a category for the payee using the drop-down. 4. Select the account to withdraw from using the “Default Pay From Account” drop-down. 5. Enter and confirm the payee’s email address. 6. Enter and confirm a security keyword. 7. Click the Next button and go to page XX to complete the activation process. J3 J1 J2 J3 0a K L M N O P Q R U V W X Y Z A B C D E F G H 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b 9 1c 2c 3c 4c 5c 6c 7c 8c
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Individual Electronic Payments: If You Have an Individual’s Account Information You can pay anyone, such as a babysitter, dog-walker or a freelance worker by creating them as a payee in Bill Pay. • If you have the bank account information for the individual, you can use this option to send electronic payments. • We will ask you to complete a secure, one-time activation process before you log out today.
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Use the “Payees” drop-down to select “Add an Individual.” 1. Toggle the “I have the bank account information” switch on. 2. Enter the payee’s first name, last name and phone number. J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1
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J2 3. Enter a nickname for the payee. 4. (Optional) Select a category for the payee using the drop-down. 5. Select the account to withdraw from using the “Default Pay From Account” drop-down. 6. Enter the payee’s account and routing number, then reenter them to confirm that is it correct. 7. Select the payee’s account type using the drop-down. 8. Click the Next button and go to page XX to complete the activation process. J1 J2 K L M N O P Q R S U V W X Y Z A B C D E F G H I 11b 12b 13b 14b 15b 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 A1 B1 C1 D1 E1 A2 B2 C2 D2 E2 A3 B3 C3 D3 E3 J3 1a 2a 3a 4a 5a 6a 7a 8a 9a 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c 2c 3c 4c 5c 6c 7c 8c 9c
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Bill Pay: Add a Payee
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Individual Check Payments With this option, you will need the individual’s full name and complete mailing address. Some check payments may take as much as five to eight business days to arrive in the mail depending on the individual’s location.
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Use the “Payees” drop-down to select “Add an Individual.” 1. Toggle the “Mail a check” switch on. 2. Enter the payee’s first name, last name and phone number. 3. Enter the payee’s street address. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d A1 B1 C1 D1 E1 F1 G1 H1 I1 10a a 2 3a 4a 5a 6a 7a 8a 9a 10 b 2b 3b 4b 5b 6b 7b 8b 9b 10c c 2c 3c 4c 5c 6c 7c 8c 9c 10d d 2d 3d 4d 5d 6d 7d 8d 9d J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d J1 A2 B2 C2 D2 E2 F2 G2 H2 I2 1a 12a 13a 14a 15a 16a 17a 18a 19a 20a J2
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4. Enter a nickname for the payee. 5. Select a category for the payee using the drop-down. 6. Select the account to withdraw from using the “Default Pay From Account” drop-down. 7. (Optional) Enter and confirm your account number. 8. Click the Next button and go to page 26 to complete the activation process. J1 J2 J3 J1 J2 J3
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Activate a Payee
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1. Select how you would like to receive the activation code. 2. Click the Request activation code button. 3. Enter the activation code. 4. Click the Submit button when you are finished.
Note : To activate an individual payee at a later time, click the Home tab. In the “Attention required” section, click the “Activate” link next to the payee you would like to activate.
Note : Email is setup during the registration and passed over to the bill pay system. Phone number does not pass over during registration. If you try to update or change the registered email or provide a phone to recieve a cose by phone or text, the bill pay system makes you wait 30 days before it allows you to activate the payee using that method. The system does not warn you about this. It just stays pending approval. It is best to make sure the email is registered correctly and send the activation code by email.
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Bill Pay: Add a Payee
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Bill Pay
Import Payees Payees used in QuickBooks or Quicken can be imported easily through the Import Payees function. Your file must include the company name, account number, first name and last name. • Always verify your payee data after you export and after you import to ensure accuracy. • Company name is a required field for importing. Any record missing this data will not be imported. However, after your file import is completed, we will show you a list of all records and ask you to verify each.
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Use the “Payees” drop-down to select “Import Payees.” 1. Click the .CSV file button.
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Bill Pay: Import Payees
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2. Click the Choose File button and select the file you wish to upload. 3. Click the Upload button. J K L M N O P Q R S T U V W X Y Z A B C D E F G H I
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4. Click the “+ Add” link. 5. Add any missing information and click the Submit button.
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Bill Pay: Import Payees
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Bill Pay
Edit a Payee
Editing the simple details of a payee is easy within Bill Pay. For more complicated changes, please submit a Payee Change Request to HOPE Credit Union.
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Use the “Payees” drop-down to select “Manage Payees.” 1. Sort payees by clicking the appropriate tab. 2. Click the “Edit” link at the end of the payee’s row to edit a payee. 3. Make the necessary changes. 4. Click the Save button when you are finished making changes. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 J2
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Bill Pay: Edit a Payee
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