Independence Bank Digital Customer Guide

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DIGITAL CUSTOMER GUIDE

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Published by Murphy & Company, Inc. 13610 Barrett Office Drive

St. Louis, MO 63021 www.mcompany.com

© 2009–2025 Murphy & Company, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

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Getting Started Welcome to Digital Banking with Independence Bank! Whether you are at home or at the office using a mobile phone, tablet or laptop, we strive to make your Digital Banking experience easy and convenient. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Digital Banking process. If you have additional questions, contact us at 1-877-621-1776.

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Table of Contents Getting Started

New User Enrollment ...................................................................................................8 Logging In.......................................................................................................................9 Multi-Factor Authentication.......................................................................................11 Logging Off ........................................................................................................................... 12 Duo Mobile ........................................................................................................................... 13 Accounts Dashboard Overview..................................................................................................16 Account Details Overview ..........................................................................................18 Transaction Details .....................................................................................................20 Adding a New Account ...............................................................................................22 Adding an Account to Personal Financial Manager......................................................... 23 Adding an External Account ............................................................................................... 24 Verifying an External Account ............................................................................................ 26 Removing an External Account .......................................................................................... 27 Opening a New Account...................................................................................................... 28 Editing Favorite Accounts...........................................................................................30 Organize Dashboard ..................................................................................................31 Reorder Accounts ................................................................................................................ 31 Rename Accounts ................................................................................................................ 32 Hide/Unhide Accounts ........................................................................................................ 33 Hide/Unhide Dashboard Tiles ............................................................................................ 34 App Appearance................................................................................................................... 35 Favorite Payees ...........................................................................................................36 Selecting Favorite Payees.................................................................................................... 36 Personal Financial Manager Initial Setup..................................................................................................................37 Tagging Transactions........................................................................................................... 38 Splitting a Transaction......................................................................................................... 40 Personal Financial Manager Dashboard..................................................................42 Spending by Category ................................................................................................43 Budget ..........................................................................................................................45 Adding Budgets.................................................................................................................... 46 Managing Budgets............................................................................................................... 48 Add a Budget Alert............................................................................................................... 50 Cashflow Overview .....................................................................................................51 Add a Bill or Income ............................................................................................................ 52 Configure Accounts ............................................................................................................. 53 Bills and Income................................................................................................................... 54

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Net Worth ....................................................................................................................55 Add an Unlinked Asset or Debt.......................................................................................... 56 Goals.............................................................................................................................57 Adding Goals ........................................................................................................................ 58 Save for Goals....................................................................................................................... 58 Pay Off Goals ........................................................................................................................ 59 Add a Goal Alert ................................................................................................................... 60 Managing Goals ................................................................................................................... 61 Security Protecting Your Information......................................................................................62 General Guidelines .............................................................................................................. 62 Login ID and Password........................................................................................................ 62 Fraud Prevention ................................................................................................................. 62 Login Settings ..............................................................................................................63 Change Username ............................................................................................................... 63 Change Password ................................................................................................................ 64 Change Security Questions................................................................................................. 65 Recent Logins ..............................................................................................................66 Mobile Security Preferences......................................................................................67 Enabling Biometric Sign-In.................................................................................................. 67 Enabling FaceID.................................................................................................................... 68 Enabling PIN Login......................................................................................................69 Auto-Login....................................................................................................................70 Alerts Alerts Overview ...........................................................................................................71 Custom Alerts....................................................................................................................... 72 Bill Pay Alerts........................................................................................................................ 73 Security Alerts ...................................................................................................................... 74 Personal Financial Manager Alerts .................................................................................... 75 Turning Alerts On and Off................................................................................................... 76 Editing or Deleting Alerts ...........................................................................................77 Previous Alerts ............................................................................................................78 Move Money Move Money Overview...............................................................................................79 Bill Pay Enrollment......................................................................................................80 Adding a Payee............................................................................................................82 Person to Person Payee...................................................................................................... 82 Bill Pay Payee - Company.................................................................................................... 85 Bill Pay Payee - Individual ................................................................................................... 87 Favoriting a Payee................................................................................................................ 90

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Editing a Payee ..................................................................................................................... 91 Deleting a Payee .................................................................................................................. 92 New Transaction .........................................................................................................93 Transferring Money Between Your Accounts................................................................... 93 Making a Loan Payment...................................................................................................... 95 Transferring Money to Another Person (P2P) .................................................................. 98 Making a Bill Pay Payment............................................................................................... 101 Editing Transfers/Payments ............................................................................................ 103 Skip Transfers/Payments ................................................................................................. 104 Deleting Transfers/Payments.......................................................................................... 105 Deposit Checks Remote Deposit ....................................................................................................... 106 Manage Cards Turn Card On or Off................................................................................................. 107 Card Name................................................................................................................ 108 Card Alert.................................................................................................................. 109 Temporary Spending Limit Increase ..................................................................... 110 Change PIN ............................................................................................................... 111 Report Lost or Stolen Card ..................................................................................... 112 Travel Notification.................................................................................................... 113 Enable Automatic On/Off........................................................................................ 115 Reports Creating a New Report ............................................................................................ 117 Account Activity Report .................................................................................................... 117 Sub-User Account Access Report.................................................................................... 118 Running an Existing Report .................................................................................... 119 Editing a Report........................................................................................................ 120 Deleting a Report ..................................................................................................... 121 Services Locations................................................................................................................... 122 Secure Message Overview ...................................................................................... 123 Sending a Secure Message ..................................................................................... 124 Submit a Form................................................................................................................... 125 Statements, Notices & Tax Forms.......................................................................... 126 Document Enrollment...................................................................................................... 126 Viewing Documents.......................................................................................................... 127 Viewing Documents.......................................................................................................... 127

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Stop Payment ........................................................................................................... 128 Single Check ...................................................................................................................... 128 Multiple Checks ................................................................................................................ 131 ACH .................................................................................................................................... 133 Settings Contact Settings ....................................................................................................... 136 Adding a New Phone ........................................................................................................ 136 Editing a Phone ................................................................................................................. 137 Deleting a Phone............................................................................................................... 138 Editing an Email Address ................................................................................................. 139 Sub-Users Sub-Users Overview ................................................................................................ 140 Sub-User Overview ........................................................................................................... 141 Adding a New Sub-User .................................................................................................. 142 Editing a Sub-User ................................................................................................... 144 Part 1: Editing Sub-User Access....................................................................................... 145 Part 2: Editing Sub-User Limits........................................................................................ 146 Part 3: Editing Sub-User Authentication ........................................................................ 147 Deleting a Sub-User................................................................................................. 148

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Getting Started New User Enrollment

If you’re new to Digital Banking with Independence Bank, you need to complete the enrollment process the first time you log in. Once you complete these few quick steps, you’ll be on your way to banking everywhere you go! 1. Type www.1776bank.com/ into your browser, and click the Log In button. 2. Click the “Sign Up” link. 3. Let us know if you already have an account or want to open a new one and click the Continue button. If you do not have a Independence Bank account, you will need to appy for one. 4. Click the Let’s Get Started! button. 5. Enter your personal information and click the Continue button. Note: If the information entered does not match your bank account record at Independence Bank or if you have an old Digital Banking account, you will need to call us at 1-877-621-1776. 6. You will be asked to answer four verification questions. 7. You can choose a second verification step by having a link sent to a known phone number or email address associated with your record at Independence Bank. If you do not want to utilize this additional verification step, choose None. 8. Read the welcome information and click the Finish button. 9. If you choose to skip the second verification step, or if your identity cannot be successfully verified through our automated process, your enrollment request will be forwarded to our Client Solutions Center. One of the Bankers from Client Solutions will then call you to verify your identity. Once your identity has been verified, you will receive an email. 10. Click the link in the email to create your own username and password. 11. Choose three security questions and enter the appropriate responses. 12. You will then be taken into your Independence Bank Digital Banking experience after accepting the terms and conditions.

Getting Started: New User Enrollment

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Getting Started Logging In

After your first-time enrollment, logging in is easy and only requires your username and password.

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1. Enter your username and click the Log In button. 2. Enter your password. 3. (Optional) Check the box to remember your username. 4. Click the Sign In button. If this is the first time you are logging in from an unregistered device, you will need to answer a security question.

Getting Started: Logging In

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5. Select a device. 6. (Optional) Check the box to remember your device. 7. Select a delivery method for the passcode. 8. Enter the passcode. 9. Click the Submit button.

Note: By selecting “Remember Device” on your login screen, you can bypass the MFA requirement for future logins on that device. It is device specific, so if you select “Remember Device” on your phone in the app, it will still require MFA on any other device (i.e. your office computer, etc.). If you clicked “Remember Device” but would like to again be prompted for a code, please call us and we can reset your MFA requirement.

Getting Started: Logging In

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Getting Started Multi-Factor Authentication

Multi-Factor Authentication (MFA) is an additional security layer to validate your login to Independence Bank’s digital banking. You can select to receive a phone call, text message, or mobile app push notification to approve your login.

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Sign in to digital banking like normal at www.1776bank.com/ or through your mobile app. 1. Click the Let’s Get Started button. 2. (Optional) To set up a landline, click the “Use other mobile device or landline” link. 3. Use the drop-down to select a country. 4. Enter the phone number. 5. Enter a nickname. If you set up multiple phone numbers on your profile for MFA use, the nicknames will display in a drop down list for easy reference. 6. Select a device.

Getting Started: Multi-Factor Authentication

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7. Select either Text Me or Call Me to receive a verification code. 8. Enter the verification code, then click the Verify Device button.

9. Decide if you will use Duo Mobile by clicking the Use Duo Mobile button or skip this step by clicking the Skip This Step button. Duo Mobile is an optional application that helps you authenticate your login. For more information go to page 13. If not using Duo Mobile, continue to the next step. 10. (Optional) Click the Add Another Device button to add another device. 11. Click the Complete Setup button when you are finished. Logging Off For your security, you should always log off when you finish your Digital Banking

session. We may also log you off due to inactivity. 1. Click the Log Out tab in the sidebar menu.

Getting Started: Multi-Factor Authentication

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Duo Mobile Enroll in the app Duo Mobile to log in quicker (it will send you a push notification to your cell phone to accept/deny login instead of having to enter a code).

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1. Click the Use Duo Mobile button. You will receive two text messages with directions. 2. Click the “Download Mobile App” link. 3. This will take you to the app store. Click the Open button, then download the Duo Mobile app. 4. Go back to the text message and click the “Activate the Duo Mobile App” link which opens the Duo Mobile app.

Getting Started: Multi-Factor Authentication

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5. Agree to allow push notifications by clicking the Allow button. Once you agree, you will see the Independence Bank listing at the top of the screen. 6. Go back to your Independence Bank app or login. MFA and Duo Mobile setups are now complete. Now every time you login, you will be asked to verify your login with the Duo Mobile app. 7. When you are asked to authenticate your login, tap the Mobile App Push button.

Getting Started: Multi-Factor Authentication

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8. You will receive an alert form the Duo Mobile app. Tap the alert. 9. Tap the Approve button. 10. An authentication code will be displayed. 11. Enter the passcode and tap the Submit button.

Getting Started: Multi-Factor Authentication

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Accounts Dashboard Overview

After logging in, you are taken directly to the dashboard. From here, you can navigate to every feature within Digital Banking. You can view the balances in your accounts, see your account summaries and more!

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Accounts: Dashboard Overview

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A. The navigation bar appears in every view on the left side of the screen. You can navigate to Online Banking features by selecting the appropriate tab. B. Your accounts are displayed in an account tile with their balance. If you click an account tile, you are taken to the Account Details page. C. Click the View All Accounts button to view all of your accounts. D. Click the Add Account button to add a new account. Go to page 22 for more information. E. Click the “Edit Favorites” link to edit your favorite accounts. Go to page 30 for more information. F. View a list of your recent transactions. Use the drop-down to select a different account. G. View a list of your upcoming transactions. Use the drop-down to select a different account. H. Favorite Payees allows you to quickly pay your favorite payees. Payees marked as favorites appear here. Go to page 36 for more information. I. Click the icon to hide or rearrange the dashboard tiles. Go to page 34 for more information.

Accounts: Dashboard Overview

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Accounts Account Details Overview

Selecting a Independence Bank account on the dashboard takes you to the Account Details page, where you can view every transaction pertaining to that account. From here, you can view details such as type of transaction, check images and account balances, so you stay organized and on top of your finances.

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Accounts: Account Details Overview

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A. On the dashboard, click on an account tile to view the Account Details screen. B. The available balance of your account is displayed in the top left corner. C. Export your transactions into a different format by clicking the icon. D. The icon opens the search bar to sort and find transactions within that account. E. Use the “Sort” link to sort your transactions. F. You can view more details about a transaction by clicking on it. G. Click the New Transaction button to create a new transaction. Go to page 93 for more information. H. More details about the account are displayed in the upper right corner. Click the icon to view additional details. I. The Statements button allows you to enroll in and access digital statements. Go to page 126 for more information. J. The Bill Pay button allows you to send payments to companies and people. Go to page 101 for more information. K. The Stop Payment button allows you to stop a pending check payment. Go to page 128 for more information.

Accounts: Account Details Overview

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Accounts Transaction Details

Access additional details about your transactions.

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On the dashboard, select an account to view the Account Details screen. 1. Click on a transaction.

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A. Click the icon to download transaction details. B. Click the Category button to categorize a transaction. 1. Click the icon to add a category. 2. Click a category to categorize the transaction. 3. (Optional) Check the box to automatically apply this category to all similar transactions.

Accounts: Transaction Details

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C. Click the icon to add a note to a transaction. D. Click the “+ Attach Image(s)” link to add an image to a transaction.

Note: Adding a tag makes transactions easier to search. Adding an image is a great way to organize receipts.

Accounts: Transaction Details

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Accounts Adding a New Account

Open a new account with Independence Bank or link your accounts at other financial institutions, so you can transfer money between your accounts without ever leaving home!

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Click the Dashboard tab. 1. Click Add Account button. 2. For information about adding an account to Personal Financial Manager, go to page 23. 3. For information about adding an external account, go to page 24. 4. For information about opening a new account, go to page 28.

Accounts: Adding a New Account

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Adding an Account to Personal Financial Manager Your Independence Bank accounts are automatically linked to Personal Financial Manager. You can also aggregate your external accounts. For more information about Personal Financial Manager, go to page 37.

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1. Click the Personal Financial Manager button. 2. Click the Next button.

3. Enter your mobile number and click the Next button. 4. Enter the verification code and click the Verify button. 5. Locate your financial institution using the list or the search bar.

6. Click the Next button. 7. Log into your account.

Accounts: Adding a New Account

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Adding an External Account Your accounts at other financial institutions can be linked to Digital Banking with Independence Bank, so you can transfer money between two financial institution accounts that you own without ever leaving home! When you go to add another account, you are asked to verify your ownership of that account. To verify an external account. • Transaction Challenge: Independence Bank will make two small deposits of less than a dollar into your external account. You will be asked to verify those amounts within Digital Banking. Once they are confirmed, you can begin transferring money to/from the external account.

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1. Click the External Account button.

Accounts: Adding a New Account

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2. Enter an account name. 3. Enter a receiver name. 4. Enter the bank name. 5. Select an account type. 6. Enter the routing/transit number. 7. Enter the account number. 8. Click the Save button.

Accounts: Adding a New Account

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Verifying an External Account Independence Bank will make two small deposits of less than a dollar into your external account. You will be asked to verify those amounts within Digital Banking. Once they are confirmed, you can begin transferring money to/from the external account.

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In the Pay, Transfer, & Receive tab, click Move Money . 1. In the My Payees section, select the account you would like to verify. 2. Click the Verify External Account button. 3. Enter the test transaction amounts that were sent to the account.

Accounts: Adding a New Account

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Removing an External Account You can easily remove an external account if it is no longer needed. Any scheduled transfers involving the account will be deleted.

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In the Pay, Transfer, & Receive tab, click Move Money . 1. Select the account you would like to delete. 2. Click the Delete This Payee button. 3. Click the Delete button.

Accounts: Adding a New Account

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Opening a New Account

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1. Click the Open Account button. 2. Select a social security number that is linked to your Digital Banking to create your new account for and click the Continue button. 3. Select an account to fund the new account. If you are not ready to fund the new account you can fund it later by clicking the “Close Funding Window” llink.

Accounts: Adding a New Account

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4. Click the Add Product button to add a product. 5. Click the Remove Product button to remove a product.. 6. Enter your personal information and click the Continue button. 7. Review and accept the disclosure and privacy notice, and click the Continue button.

Accounts: Adding a New Account

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Accounts Editing Favorite Accounts

Select up to six favorite accounts to display on your Dashboard.

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Click the Dashboard tab. 1. Click the “Edit Favorites” link. 2. Drag and drop to reorder favorited accounts. 3. Select or unselect the stars next to the accounts to add or remove them as favorites.

Accounts: Editing Favorite Accounts

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Accounts Organize Dashboard

Reorder, rename and hide accounts to customize your dashboard. You can also hide dashboard tiles.

Reorder Accounts

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Click the “Manage Profile” link at the top of the side menu. 1. Click the Reorder Accounts button. 2. Click and drag an account to reorder them.

Accounts: Organize Dashboard

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Rename Accounts

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Click the “Manage Profile” link at the top of the side menu. 1. Click the Rename Accounts button. 2. Rename your account(s). 3. Click the Save button when you are finished.

Accounts: Organize Dashboard

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Hide/Unhide Accounts

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Click the “Manage Profile” link at the top of the side menu. 1. Click the Hide Accounts button. 2. Select which accounts to hide or unhide.

Accounts: Organize Dashboard

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Hide/Unhide Dashboard Tiles

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Click the “Manage Profile” link at the top of the side menu. 1. Click the Hide Dashboard Tiles button. 2. Select which dashboard tiles to hide or unhide. 3. Drag and drop to reorder tiles.

Accounts: Organize Dashboard

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App Appearance Change the way the app appears on your devices. These changes will apply to any

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device you use to log into your account. Click the “Manage Profile” link at the top of the side menu. 1. Select a display theme for the mobile app

Accounts: Organize Dashboard

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Accounts Favorite Payees

Quickly send transfers to your favorite payees. Select up to four favorite payees to quickly schedule transfers and payments.

Selecting Favorite Payees

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Click the Dashboard tab. 1. Click the icon and select “Edit Favorite Payees.” 2. Drag and drop to reorder favorited payees. 3. Select or unselect the stars next to the payees to add or remove them as favorites. 4. Go to page 98 for more information about person to person payments. 5. Go to page 101 for more information about bill pay payments. 6. Go to page 93 for more information about external account payments.

Accounts: Favorite Payees

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Personal Financial Manager Initial Setup

Setting up financial goals for yourself is just as important as establishing a budget. As you move closer to your objectives, Personal Financial Manager not only serves as a rearview mirror to see how far you have come but also as a map, so you can see how much further you need to go. The path toward funding expenses such as a home, vacation or even the tuition for a new career becomes clearer and easier to manage. The tools within Personal Financial Manager help you calculate your net worth, set budgets, view your spending habits and trends, and set up a debt payment plan.

Personal Financial Manager: Initial Setup

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Tagging Transactions In order for our Personal Financial Manager tools to work properly, make sure your transactions are correctly tagged. When all your accounts are linked to Personal Financial Manager, your transactions are automatically tagged. Common tags include: travel, entertainment, health, home and utilities. If a transaction needs to be reassigned, you can manually edit the tag. Each tag has a corresponding icon assigned to it to help quickly identify a transaction’s financial tag. These icons are displayed next to each transaction in the Transactions page.

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Click the Personal Financial Manager tab, then click the “View Transactions” link. 1. Click a transaction to edit the tag.

Personal Financial Manager: Initial Setup

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2. Select a new tag. 3. (Optional) Check the box next to “Apply this tag and title to all similar transactions” to apply the tag to similar transactions. 4. Click the Save button.

Personal Financial Manager: Initial Setup

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Splitting a Transaction Personal Financial Manager offers the ability to split one transaction to represent multiple tags. For example, if a shopping trip needs to be split into multiple categories such as grocery, pharmacy and home supplies, you can review your receipt and split the total charge across multiple tags.

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Click the Personal Financial Manager tab, then click the “View Transactions” link. 1. Click a transaction to split.

Personal Financial Manager: Initial Setup

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2. Click the Use Split Tag button to split a transaction into multiple tags. 3. Select the tags. 4. Enter the amounts. 5. (Optional) After entering the first amount, click the “Autofill Remaining” link to automatically enter the remaining amount in the second tag. 6. Click the “Add Tag” link to add additional tags. 7. Click the Save button.

Personal Financial Manager: Initial Setup

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Personal Financial Manager Personal Financial Manager Dashboard

There are several features within Personal Financial Manager that are accessed through widgets or menu options on the Personal Financial Manager dashboard. These features help you review your finances within Personal Financial Manager. Different widgets and menu options appear on the Personal Financial Manager dashboard, which take you to interactive features to help you manage your finances.

• Spending: See your spending habits in a visual chart. • Budgets : Track your monthly finances by adding targets to help you better manage your expenses. • Cashflow: The cash flow calendar displays your income and bills on an interactive calendar. • Net Worth : Total your assets and debts and view a bar graph to see how funds are allocated. • Accounts: View and manage all of the accounts linked to Personal Financial Manager. • Transactions: Track your habits even further to see how you spend your money over time. • Goals: Add and track saving and spending goals.

PersonalFinancialManager:PersonalFinancialManagerDashboard

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Personal Financial Manager Spending by Category

The spending tool helps you stay on top of your expenses and ensures transactions are properly organized. Your spending habits are organized into a pie chart on the Personal Financial Manager dashboard for you to easily view your smallest and largest expenses. Seeing your expenses broken down allows you to choose where you can cut back, so funds can be used elsewhere.

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Click the Personal Financial Manager tab. A. Click a time period tab to view your spending habits during a specific time. B. Click a section of the pie chart to view spending in a specific category. C. Total amount spent in a category is located in the center of the chart. D. Click the “View Analyzer” link to view your spending on a line graph.

Personal Financial Manager: Spending by Category

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E. Adjust the time period by changing the dates or expanding and contracting the time period window. F. Click a category or the “View All” link to view all your spending habits or income as a list.

Personal Financial Manager: Spending by Category

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Personal Financial Manager Budget

A budget helps you manage your money based on how much you earn and spend. Our budget tool eliminates guesswork and helps you make an accurate budget quickly and efficiently. Before creating a budget, make sure your transactions are properly tagged.

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Click the Personal Financial Manager tab, then click the “View Budgets” link. A. Click the Add Budget button to add a new budget. B. Click the Budget Alert button to add a new budget alert. C. Your budgets appear as a bar chart to track your progress. A green bar indicates you are within budget, a yellow bar is near budget and a red bar is over budget. D. Click the buttons to view another month’s budget.

Personal Financial Manager: Budget

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Adding Budgets Within the budget tool, you can add new budgets to help manage your spending.

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Click the Personal Financial Manager tab, then click the “View Budgets” link. 1. Click the Add Budget button. 2. Check the boxes next to the tags you would like to include in the budget. 3. (Optional) Click the “Show More” link to show more tag options.

4. Click the Next button. 5. Enter a budget name. 6. Enter a monthly limit. 7. Click the Next button.

Personal Financial Manager: Budget

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8. Check the box to “Create an alert for your budget” and click the Next button. 9. Choose the accounts to include. 10. Choose the accounts to include and click the Finish button. 11. (Optional) Provide contact information for the alert and click the Save button.

Personal Financial Manager: Budget

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Managing Budgets Within the budget tool, you can edit or delete an existing budget.

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Click the Personal Financial Manager tab, then click the “View Budgets” link. 1. Click on a budget. 2. Click the “View Transactions” link to view transactions in this budget. 3. Click the Edit Budget button.

Personal Financial Manager: Budget

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4. Make edits to your budget and click the Save button. 5. To delete a budget:

a. Click the “Delete” link. b. Click the “Delete” link.

Personal Financial Manager: Budget

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Add a Budget Alert Create an alert for your budget.

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Click the Personal Financial Manager tab, then click the “View Budgets” link. 1. Click the Budget Alert button. 2. (Optional) Click the “Contact Info” link to update your contact info for goal alerts. 3. Use the drop-down to select an alert type. 4. Fill out the alert options. 5. Check the box next to your chosen alert methods. 6. Click the Save button.

Personal Financial Manager: Budget

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Personal Financial Manager Cashflow Overview

The cash flow calendar displays your income and bills on an interactive calendar.

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Click the Personal Financial Manager tab, then click the “View Cashflow” link. A. Income and bills are displayed on the calender. B. Click the icon to add a bill or income. Go to page 52 for more information. C. Click the icon and select “Configure Accounts” to select which accounts contribute to your cashflow. Go to page 53 for more information. Select “Bills & Income” to view a list of your bills and income. Go to page 52 for more information.

Personal Financial Manager: Cashflow Overview

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Add a Bill or Income Add a bill or income to your cashflow.

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Click the Personal Financial Manager tab, then click the “View Cashflow” link. 1. Click the icon to add a bill or income. 2. Enter a name. 3. Select the Bill button or Income button. 4. Enter an amount. 5. Use the drop-down to select a frequency.

6. Use the calendar feature to select a start on date. 7. Click the Save button when you are finished.

Personal Financial Manager: Cashflow Overview

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Configure Accounts Select which accounts contribute to your cashflow.

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Click the Personal Financial Manager tab, then click the “View Cashflow” link. 1. Click the icon and select “Configure Accounts” 2. Use the check mark boxes to select and unselect accounts.

Personal Financial Manager: Cashflow Overview

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Bills and Income View a list of your bills and income.

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Click the Personal Financial Manager tab, then click the “Bills & Income” link. 1. Click the icon and select “Configure Accounts” 2. Select a bill or income to view more information. 3. Make edits to your budget and click the Save button. 4. To delete a budget:

a. Click the “Delete” link. b. Click the “Delete” link.

Personal Financial Manager: Cashflow Overview

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Personal Financial Manager Net Worth

After your accounts are linked and tagged, you can view your net worth by subtracting your debts from your checking, savings, and investment accounts. Your net worth is tracked each month, allowing you to monitor your financial progress.

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Click the Personal Financial Manager tab, then click the “View Net Worth” link. A. Click the arrows to view additional years. B. Click the “Assets” or “Liabilities” links to view more details about your net worth. C. Click on a data point to view your net worth during a specific month. D. Click the Add Asset or Add Liability buttons to link an account. To link a linked asset, click the Link Account button. Go to page 24 for more information about linking an account. For more information about adding an unlinked asset or debt go to page 56.

Personal Financial Manager: Net Worth

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Add an Unlinked Asset or Debt

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Click the Personal Financial Manager tab, then click the “View Net Worth” link. 1. Click the Add Asset or Add Liability buttons 2. Click the Link Account button. 3. Enter a name. 4. Enter an amount. 5. Click the Save button.

Personal Financial Manager: Net Worth

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Personal Financial Manager Goals

Our goals feature allows you to create financial goals for yourself, such as saving for a vacation or paying off a high-rate credit card. Your goal summary updates your completion date and the amount needed per month according to your preferences. Goals automatically update your progress and reflect your day-to day account balances in Personal Financial Manager.

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Click the Personal Financial Manager tab, then click the Add Goal button if this is your first time creating a goal or the “View Goals” link to view existing goals. A. Click the Add Goal button to add a new goal.

B. Click the Add Goal Alert button to add a new goal alert. C. Your goals appear as bar charts to track your progress. D. View your completed goals by clicking the Completed tab.

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Adding Goals There are two types of goals to choose from: Save for Goals and Pay Off Goals. Save for Goals include saving for your next car or a child’s college fund. Pay Off Goals include paying off your credit card debt, short-term, and long-term financial goals.

Save for Goals

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Click the Personal Financial Manager tab, then click the Add Goal button if this is your first time creating a goal or the “View Goals” link to view existing goals. 1. Click the Add Goal button. 2. Select a goal. 3. Enter a name for the goal.

4. Select an account using the drop-down. 5. Enter the amount you want to save. 6. Choose how you would like to complete your goal. a. Use the calendar feature to select a complete by date. b. Enter a monthly payment. 7. Check the box to create an alert for the goal. 8. Click the Save button.

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Pay Off Goals

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Click the Personal Financial Manager tab, then click the Add Goal button if this is your first time creating a goal or the “View Goals” link to view existing goals. 1. Click the Add Goal button. 2. Select a goal.

3. Enter a name for the goal. 4. Select an account to pay off. 5. Choose how you would like to complete your goal. a. Use the calendar feature to select a complete by date. b. Enter a monthly payment. 6. Check the box to create an alert for the goal. 7. Click the Save button.

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Add a Goal Alert Create an alert for your goal.

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Click the Personal Financial Manager tab, then click the “View Goals” link. 1. Click the Add Goal Alert button. 2. (Optional) Click the “Contact Info” link to update your contact info for goal alerts. 3. Use the drop-down to select an alert type. 4. Fill out the alert options. 5. Check the box next to your chosen alert methods. 6. Click the Save button.

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Managing Goals Within the goal tool, you can edit or delete an existing goal.

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Click the Personal Financial Manager tab, then click the “View Goals” link. 1. Click on a goal. 2. Make edits to your goal and click the Save button. 3. To delete a goal:

a. Click the “Delete” link. b. Click the “Delete” link.

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Security Protecting Your Information

Here at Independence Bank, we work hard to protect your personal information and provide you with a dependable online experience. However, we rely on you to take further precautions to assure the safety of your accounts. By following our tips, Digital Banking can be a secure and efficient method for your banking needs. General Guidelines • Make sure your operating system and antivirus software are up to date. • Always use secure wireless (WiFi) networks that require a login ID and password. • Never leave your computer unattended while using Digital Banking. • Monitor your recent account history for unauthorized transactions. • Always log off Digital Banking when you’re finished and close the browser. Login ID and Password • Create strong passwords by using a mixture of uppercase and lowercase letters, numbers and special characters. • Do not create passwords containing your initials or birthday. • Change your passwords periodically. • Memorize your passwords instead of writing them down. • Only register personal devices, and avoid using features that save your login IDs and passwords. Fraud Prevention • Do not open email attachments or click on links from unsolicited sources. • Avoid giving out personal information on the phone or through email. • Shred unwanted sensitive documents including receipts, checks, deposit slips, pre-approved credit card offers and expired cards. • Act quickly. If you suspect your financial information is compromised, call us immediately at 1-877-621-1776.

Security: Protecting Your Information