Independence Bank Digital Customer Guide

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10 15 16 17 18 19 20 25 26 27 28 29 30 5 6 7 8 9 J O P Q R S T Y Z E F G H I 10a a 5a 6a 7a 8a 9a 10b b 5b 6b 7b 8b 9b 10c 5c 6c 7c 8c 9c 10d d 5d 6d 7d 8d 9d

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

a 15a 16a 17a 18a 19a 20a

b 15b 16b 17b 18b 19b 20b

J1

1 E1 F1 G1 H1 I1

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J K L M N O P Q R S T U V W X Y Z A B C D E F G H I A3 B3 C3 D3 E3 F3 G3 H3 I3

J2

2 E2 F2 G2 H2 I2 3 E3 F3 G3 H3 I3 10 17 18 19 20 27 28 29 30 7 8 9

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

J3

J1

J2

J3

11 12 13 1 21 22 23 2 1 2 3 4

J Q R S T G H I

7. Select either Text Me or Call Me to receive a verification code. 8. Enter the verification code, then click the Verify Device button. 9. Decide if you will use Duo Mobile by clicking the Use Duo Mobile button or skip this step by clicking the Skip This Step button. Duo Mobile is an optional application that helps you authenticate your login. For more information go to page 14. If not using Duo Mobile, continue to the next step. 10. (Optional) Click the Add Another Device button to add another device. 11. Click the Complete Setup button when you are finished. 10a 1a 2a 3 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 Logging Off For your security, you should always log off when you finish your Digital Banking J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 J2 1a 2a 3a 1b 2b 3b 1c 2c 3c K L M U V W A B C 11a 12a 13a J2 1d 2d 3d

10a a 7a 8a 9a 10b b 7b 8b 9b 10c c 7c 8c 9c 10d d 7d 8d 9d

a 17a 18a 19a 20a

b 17b 18b 19b 20b

1 G1 H1 I1

2 G2 H2 I2

11b 12b 13b 1

J3

3 G3 H3 I3

session. We may also log you off due to inactivity. 1. Click the Log Out tab in the sidebar menu.

A1 B1 C1 A2 B2 C2 A3 B3 C3

Getting Started: Out-of-Band Authentication