Lawrence Bank Volunteer Bank F&M Bank Digital Banking User Guide Personal Banking

4

Table of Contents Getting Started

New User Enrollment ...................................................................................................9 Logging In.....................................................................................................................11 Logging Off ........................................................................................................................... 11 Retrieving a Forgotten Username.............................................................................12 Resetting a Forgotten Password ...............................................................................13 Home Page Home Page Overview .................................................................................................15 Account Summary Overview .............................................................................................. 17 Account Details Overview ..........................................................................................18 Quick Transfer.............................................................................................................20 Account Nickname......................................................................................................21 Details & Settings........................................................................................................22 Account Grouping.......................................................................................................23 Editing a Group Name......................................................................................................... 24 Deleting a Group.................................................................................................................. 24 Security Protecting Your Information......................................................................................25 General Guidelines .............................................................................................................. 25 Login ID and Password........................................................................................................ 25 Fraud Prevention ................................................................................................................. 25 Security Preferences...................................................................................................26 Change Login ID ................................................................................................................... 26 Change Password ................................................................................................................ 27 Secure Delivery .................................................................................................................... 28 Mobile Security Preferences......................................................................................29 Enabling Biometric Login .................................................................................................... 29 Enabling Passcode Authentication .................................................................................... 31 Enabling Face ID................................................................................................................... 32 Disabling Passcode Authentication, Touch ID, Fingerprint or Facial ID Login.............. 33 Apple Watch ®.............................................................................................................................................................................................. 34 Apple Watch ® Setup............................................................................................................. 34 Viewing Balances and Transactions .................................................................................. 34 Alerts Overview ...........................................................................................................35 Account Alerts ...................................................................................................................... 36 History Alerts........................................................................................................................ 37 Online Transaction Alerts ................................................................................................... 38 Enabling and Disabling Push Notifications..............................................................39