Nantahala Bank Discover Digital Banking Consumer Guide

Getting Started3
Digital Banking System Requirements7
Browser (Desktop & Mobile)7
Mobile Device (App)7
Mobile Remote Deposit Capture7
New User Enrollment8
Logging In9
Out-of-Band Authentication11
Logging Off12
DUO Mobile13
Resetting a Forgotten Password15
Retrieve a Forgotten Username16
Password Security Check17
Accounts18
Dashboard Overview18
Account Details Overview19
Transaction Details21
Adding a New Account23
Adding an External Account24
Bank Approval25
Transaction Challenge26
Verifying an External Account27
Removing an External Account28
Organize Dashboard29
Reorder Accounts29
Rename Accounts30
Hide/Unhide Accounts31
App Appearance32
Quick Pay33
Selecting Favorite Payees33
Person to Person34
Bill Pay36
External Account38
Monthly Activity40
Security41
Protecting Your Information41
General Guidelines41
Login ID and Password41
Fraud Prevention41
Login Settings42
Change Username42
Change Password43
Change Security Questions44
Recent Logins45
Mobile Security Preferences46
Enabling Biometric Sign-In46
Enabling FaceID47
Enabling PIN Login48
Auto-Login49
Alerts50
Alerts Overview50
Custom Alerts51
Bill Pay Alerts52
Security Alerts53
Turning Alerts On and Off54
Editing or Deleting Alerts55
Previous Alerts56
Move Money57
Move Money Overview57
Bill Pay Enrollment58
Adding a Payee60
Person to Person Payee60
Bill Pay Payee - Company62
Bill Pay Payee - Individual64
Favoriting a Payee67
Editing a Payee68
Deleting a Payee69
New Transaction70
Transferring Money Between Your Accounts70
Making a Loan Payment72
Transferring Money to Another Person (P2P)74
Making a Bill Pay Payment76
Editing Transfers/Payments78
Skip Transfers/Payments79
Deleting Transfers/Payments80
Deposit Checks81
Remote Deposit81
Manage Cards82
Turn Card On or Off82
Card Name83
Card Alert84
Temporary Spending Limit Increase85
Change PIN86
Report Lost or Stolen Card87
Travel Notification88
Enable Automatic On/Off90
Reports92
Creating a New Report92
Account Activity Report92
Running an Existing Report93
Editing a Report94
Deleting a Report95
Services96
Locations96
Secure Message Overview97
Sending a Secure Message98
Submit a Form99
Documents100
Document Enrollment100
Viewing Documents101
Stop Payment102
Single Check102
Multiple Checks104
ACH106
Settings108
Contact Settings108
Adding a New Phone108
Editing a Phone109
Deleting a Phone110
Editing an Email Address111

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