Northern Credit Union Digital Banking User Guide Business Users

110

Transactions: Dispute Transactions J3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d 10a 3a 4a 5a 6a 7a 8a 9a 10b 3b 4b 5b 6b 7b 8b 9b 10c 3c 4c 5c 6c 7c 8c 9c 10d 3d 4d 5d 6d 7d 8d 9d 10a 4a 5a 6a 7a 8a 9a 10b 4b 5b 6b 7b 8b 9b 10c 4c 5c 6c 7c 8c 9c 10d 4d 5d 6d 7d 8d 9d 10a 5a 6a 7a 8a 9a 10b 5b 6b 7b 8b 9b 10c 5c 6c 7c 8c 9c 10d 5d 6d 7d 8d 9d 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d A1 B1 13c D1 E1 F1 G1 H1 I1 1a 12a 13a 14a 15a 16a 17a 18a 19a 20a A2 B2 13d D2 E2 F2 G2 H2 I2 1b 12b 13b 14b 15b 16b 17b 18b 19b 20b 2a 13a 14a 15a 16a 17a 18a 19a 20a A3 B3 C3 D3 E3 F3 G3 H3 I3 A1 B1 13c D1 E1 F1 G1 H1 I1 2b 13b 14b 15b 16b 17b 18b 19b 20b 3a 14a 15a 16a 17a 18a 19a 20a A2 B2 13d D2 E2 F2 G2 H2 I2 B1 13c D1 E1 F1 G1 H1 I1 3b 14b 15b 16b 17b 18b 19b 20b A3 B3 C3 D3 E3 F3 G3 H3 I3 B2 13d D2 E2 F2 G2 H2 I2 3c D1 E1 F1 G1 H1 I1 14a 15a 16a 17a 18a 19a 20a J1 J2 J3 B3 C3 D3 E3 F3 G3 H3 I3 3d D2 E2 F2 G2 H2 I2 4b 15b 16b 17b 18b 19b 20b J1 J2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 21314151617 181920 2 2324 2526 27 28 2930 2 3 4 5 6 7 8 9 J L M N O P Q R S T V W X Y Z B C D E F G H I 10 314151617 181920 324 2526 27 28 2930 3 4 5 6 7 8 9 J M N O P Q R S T W X Y Z C D E F G H I 10 4151617 181920 4 2526 27 28 2930 4 5 6 7 8 9 J N O P Q R S T X Y Z D E F G H I 10 51617 181920 25 26 27 28 29 30 5 6 7 8 9 J O P Q R S T Y Z E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10 112 131415 1617 18 1920 122 2324 2526 27 28 2930 1 2 3 4 5 6 7 8 9

4. Enter dispute details such as dates, contacts or other pertinent information. 5. Enter the last four digits of your card number. 6. (Optional) Enter the merchant’s name. 7. Let us know if you authorized the transaction. 8. Check the box next to “I Agree.” 9. Click the Submit button. J1 J2 J3 J1 J2