Northern Credit Union Digital Banking User Guide

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Table of Contents Getting Started

Downloading Northern’s Mobile Banking App..........................................................8 New User Enrollment ...................................................................................................9 Logging In.....................................................................................................................10 Logging Off ........................................................................................................................... 10 Retrieve a Forgotten Username................................................................................11 Resetting a Forgotten Password ...............................................................................12 Dashboard Dashboard Overview..................................................................................................13 Accounts Account Details Overview ..........................................................................................15 Categorizing Transactions .................................................................................................. 17 Download Transactions ..................................................................................................... 18 Account Analytics - Balance History .................................................................................. 20 Account Analytics - Spending ............................................................................................. 21 Adding an External Account (View Only)..................................................................22 Editing an External Account’s Credentials ...............................................................24 Editing an External Account.......................................................................................25 Removing an External Account .................................................................................26 Security Protecting Your Information......................................................................................27 General Guidelines .............................................................................................................. 27 Login ID and Password........................................................................................................ 27 Fraud Prevention ................................................................................................................. 27 Security Preferences...................................................................................................28 Change Username ............................................................................................................... 28 Change Password ................................................................................................................ 29 Two-Factor Authentication ................................................................................................. 30 Remembered Devices ......................................................................................................... 32 Mobile Security Preferences......................................................................................33 Enabling Digital ID................................................................................................................ 33 Face ID/Fingerprint .............................................................................................................. 34 Message Center ..........................................................................................................35 Inbox...................................................................................................................................... 35 Sent........................................................................................................................................ 37 Compose Message............................................................................................................... 38 View and Reply ..................................................................................................................... 39 eAlerts ..........................................................................................................................40