Northern Credit Union Digital Banking User Guide

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Table of Contents Getting Started

Downloading Northern’s Mobile Banking App..........................................................8 New User Enrollment ...................................................................................................9 Logging In.....................................................................................................................10 Logging Off ........................................................................................................................... 10 Retrieve a Forgotten Username................................................................................11 Resetting a Forgotten Password ...............................................................................12 Dashboard Dashboard Overview..................................................................................................13 Accounts Account Details Overview ..........................................................................................15 Categorizing Transactions .................................................................................................. 17 Download Transactions ..................................................................................................... 18 Dispute Transactions .......................................................................................................... 20 Account Analytics - Balance History .................................................................................. 22 Account Analytics - Spending ............................................................................................. 23 Adding an External Account (View Only)..................................................................24 Editing an External Account’s Credentials ...............................................................26 Editing an External Account.......................................................................................27 Removing an External Account .................................................................................28 Security Protecting Your Information......................................................................................29 General Guidelines .............................................................................................................. 29 Login ID and Password........................................................................................................ 29 Fraud Prevention ................................................................................................................. 29 Security Preferences...................................................................................................30 Change Username ............................................................................................................... 30 Change Password ................................................................................................................ 31 Two-Factor Authentication ................................................................................................. 32 Remembered Devices ......................................................................................................... 34 Mobile Security Preferences......................................................................................35 Enabling Digital ID................................................................................................................ 35 Face ID/Fingerprint .............................................................................................................. 36 Message Center ..........................................................................................................37 Inbox...................................................................................................................................... 37 Sent........................................................................................................................................ 39 Compose Message............................................................................................................... 40 View and Reply ..................................................................................................................... 41 eAlerts ..........................................................................................................................42