Northern Credit Union Digital Banking User Guide

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Table of Contents Getting Started

Downloading Northern’s Mobile Banking App..........................................................8 New User Enrollment ...................................................................................................9 Logging In.....................................................................................................................10 Logging Off ........................................................................................................................... 10 Retrieve a Forgotten Username................................................................................11 Resetting a Forgotten Password ...............................................................................12 Greenlight ....................................................................................................................13 Dashboard Dashboard Overview..................................................................................................16 Accounts Account Details Overview ..........................................................................................18 Categorizing Transactions .................................................................................................. 20 Download Transactions ..................................................................................................... 21 Account Analytics - Balance History .................................................................................. 23 Account Analytics - Spending ............................................................................................. 24 Adding an External Account (View Only)..................................................................25 Editing an External Account’s Credentials ...............................................................27 Editing an External Account.......................................................................................28 Removing an External Account .................................................................................29 Security Protecting Your Information......................................................................................30 General Guidelines .............................................................................................................. 30 Login ID and Password........................................................................................................ 30 Fraud Prevention ................................................................................................................. 30 Security Preferences...................................................................................................31 Change Username ............................................................................................................... 31 Change Password ................................................................................................................ 32 Two-Factor Authentication ................................................................................................. 33 Remembered Devices ......................................................................................................... 35 Mobile Security Preferences......................................................................................36 Face ID/Fingerprint .............................................................................................................. 37 Message Center ..........................................................................................................38 Inbox...................................................................................................................................... 38 Sent........................................................................................................................................ 40 Compose Message............................................................................................................... 41 View and Reply ..................................................................................................................... 42 eAlerts ..........................................................................................................................43