Nusenda Credit Union Mobile and Internet Banking

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Table of Contents Getting Started

New User Enrollment ...................................................................................................6 Logging In.......................................................................................................................8 Logging Off ............................................................................................................................. 8 Resetting a Forgotten Password .................................................................................9 Retrieving a Forgotten Username.............................................................................11 Home Page Home Page Overview .................................................................................................12 Asset Summary Overview................................................................................................... 14 Account Details Overview ..........................................................................................15 Quick Transfer.............................................................................................................17 Account Nickname......................................................................................................18 Details & Settings........................................................................................................19 Account Grouping.......................................................................................................20 Editing a Group Name......................................................................................................... 21 Deleting a Group.................................................................................................................. 21 Security Protecting Your Information......................................................................................22 General Guidelines .............................................................................................................. 22 Login ID and Password........................................................................................................ 22 Fraud Prevention ................................................................................................................. 22 Security Preferences...................................................................................................23 Change Password ................................................................................................................ 23 Change Login ID ................................................................................................................... 24 Secure Delivery .................................................................................................................... 25 Mobile Security Preferences......................................................................................26 Enabling Touch ID or Fingerprint Login ............................................................................ 26 Enabling Face ID................................................................................................................... 28 Disabling Touch ID, Fingerprint, or Facial ID Login.......................................................... 29 Alerts Overview ...........................................................................................................30 Account Alerts ...................................................................................................................... 31 History Alerts........................................................................................................................ 32 Reminders............................................................................................................................. 33 Transaction Alerts................................................................................................................ 34 Security Alerts Overview ............................................................................................35 Editing Delivery Preferences............................................................................................... 35 Enabling and Disabling Push Notifications..............................................................36 Secure Message Overview .........................................................................................37 Sending a Secure Message ........................................................................................38

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