OnPoint Community Credit Union Retail Guide

Getting Started5
New User Enrollment5
Logging In7
Logging Off7
Resetting a Forgotten Password8
Home Page10
Home Page Overview10
Mobile Quicklinks12
Account Details Overview13
Quick Transfer15
Account Nickname16
Details & Settings17
Account Grouping18
Editing a Group Name19
Deleting a Group19
Manual Accounts20
Adding a Manual Account20
Editing a Manual Account21
Deleting a Manual Account22
Security23
Protecting Your Information23
General Guidelines23
Login ID and Password23
Fraud Prevention24
Security Preferences25
Change Password25
Change Login ID26
Secure Delivery27
Mobile Security Preferences28
Enabling Touch ID or Fingerprint Login28
Enabling Face ID30
Disabling Touch ID, Fingerprint or Facial ID Login31
Secure Message Overview32
Sending a Secure Message33
Payments & Transfers34
Transfer Funds34
Member to Member36
Linking Someone’s OnPoint Account36
Single Transfers Between OnPoint Accounts38
Send Money with Zelle® Setup39
Initial Setup39
Adding a Recipient40
Send Money with Zelle®41
Request Money with Zelle®43
Split Payment with Zelle®44
Zelle® Settings45
Adding a Personal External Account47
Verifying a Personal External Account48
Loan Payments49
Bill Payment51
Enrollment51
Overview53
Creating a Biller54
Known Company54
Unknown Company55
Person56
Editing a Biller57
Deleting a Biller58
Enabling eBills59
Paying eBills60
Canceling eBills Service for a Biller61
Scheduling Payments62
Single Payments62
Multiple Payments63
Automatic Payments65
Automatic Payments for eBills67
Edit an Automatic Payment68
Delete an Automatic Payment70
Rush Delivery72
Activity74
Editing Pending Payments75
Canceling Pending Payments77
Creating a Reminder79
Editing Reminders81
Deleting Reminders83
Wires85
Recipient Overview85
Part 1 of 4: Adding a Recipient86
Part 2 of 4: Beneficiary Bank Detail87
Part 3 of 4: Intermediary Bank Detail (if applicable)88
Part 4 of 4: Recipient Account Detail89
Editing a Recipient90
Editing a Recipient’s Templates91
Deleting a Recipient92
Payment Template Overview93
Domestic Wire94
Domestic Wire96
Editing or Using a Template98
Deleting a Template99
Activity Center100
Activity Center Overview100
Using Filters101
Creating or Deleting Custom Views Using Favorites102
Editing Transactions103
Canceling Transactions104
Services105
Stop Payment Request105
Single Check105
Multiple Checks106
Check Reorder107
Locations and ATMs108
Mobile Deposits109
Travel Notifications110
Settings111
Account Preferences111
Apple® Watch112
Apple® Watch Setup112
Viewing Balances and Transactions112
Alerts Overview113
Account Alerts114
History Alerts115
Online Transaction Alerts116
Security Alerts Overview117
Editing Delivery Preferences118
Enabling and Disabling Push Notifications119
Text Banking Enrollment120
Address Management122
Accessibility124
Financial Tools125
Welcome125
About This Guide125
Supporting Your Financial Plan126
Digital Banking Home Page128
Your First Financial Tools Session129
Managing Categories130
Automatic Categorization130
Enter Manual Category131
Split a Transaction Category132
Link an Account133
Unlinking an Account134
Report Widgets135
Spending135
Spending: Recategorizing a Transaction136
Budgets Overview138
Auto-generated Budgets139
Budgets From Scratch139
Editing or Deleting a Budget140
Managing Budgets141
Trends Overview142
Net Worth Overview143
Debts Overview144

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