QNB Online Business User Guide

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3. Select an exception to see more details. 4. For check exceptions, review the exception and decision the item as Pay or Return . If the exception is returned, select a reason from the drop-down. 5. For ACH exceptions, review the exception and decision the item as Pay or Return . a. (Optional) To create an ACH Rule, click the “+ Add ACH Rule” link. Enter details about the rule and click the icon. b. If the exception is returned, select a reason from the drop-down. If the returned exception is an ACH, a Written Statement of Unauthorized Debit will need to be completed. The form will display once you select to return the item. Complete the form and return it via fax to QNB Bank at 215-538-5794.

6. Click the Submit Decisions button when you are finished.

Positive Pay: Managing Exceptions