QNB Online Personal User Guide

First page Table of contents Next page Last page

Getting Started	8
New User Enrollment	8
Logging In	10
Logging Off	10
Resetting a Forgotten Password	11
Home Page	13
Home Page Overview	13
Asset Summary Overview	15
Account Details Overview	16
Quick Transfer	18
Account Nickname	19
Details & Settings	20
Account Grouping	21
Editing a Group Name	22
Deleting a Group	22
Security	23
Protecting Your Information	23
General Guidelines	23
Login ID and Password	23
Fraud Prevention	23
Mobile Security Preferences	25
Enabling Touch ID or Fingerprint Login	25
Enabling Face ID	27
Enabling Passcode Authentication	28
Deleting Biometrics Login or Passcode	29
Alerts Overview	30
Account Alerts	31
History Alerts	32
Online Transaction Alerts	33
Security Alerts Overview	34
Editing Delivery Preferences	34
Enabling and Disabling Push Notifications	35
Secure Message Overview	36
Sending a Secure Message	37
Transactions	38
Funds Transfer	38
QNB Pay-A-Person	40
Adding a Contact	40
Send a Payment	42
Edit a Pending Payment	44
Delete a Pending Payment	45
Settings	46
Edit a Contact	47
Delete a Contact	48
Activity Center Overview	49
Using Filters	50
Creating or Deleting Custom Views Using Favorites	51
Editing Transactions	52
Canceling Transactions	53
eStatements	54
EStatements Enrollment	54
Viewing eStatements/Notices	55
Changing Enrolled Accounts	56
Email Settings	57
Adding Additional Recipients	58
Services	59
Address Change Request	59
Check Reorder	60
Mobile Check Deposit Enrollment	61
Mobile Deposits	62
Stop Payment Request	63
Single Check	63
Multiple Checks	64
Quick Balance	65
To Enable Quick Balance	65
To Use Quick Balance	66
Settings	67
Account Preferences	67
Profile	68
Text Enrollment	69
Accessibility	71
Integrated Bill Pay	72
Bill Pay Overview	72
Creating a Payee	72
Editing a Payee	74
Deleting a Payee	75
Changing “Pay From” Accounts	76
Making a Single Payment	77
Paying Multiple Bills	78
Payment Activity	79
Cancel a Pending Payment	80
Advanced Bill Pay	81
Bill Payment Overview	81
Hiding or Unhiding Payees from Payment Screen	83
Hide a Payee	83
Unhide a Payee	83
Accessing Check Images	84
Creating a Payee Overview	85
Creating a Payee: Company	86
For a Known Payee	87
For an Unknown Payee	88
Creating a Payee: Person	89
Part 1 of 3: Choosing Payee and Payment Method	89
Part 2 of 3: Adding Payee Information	90
Part 3 of 3: Keyword (Email/Text Only) and One-Time Activation Code	91
Editing a Payee	92
Deleting a Payee	93
Scheduling Payments	94
Rush Delivery	95
Recurring Payments	97
Editing Payments	99
Skipping Payments	101
Deleting Payments	102
Setting Up eBills	103
Adding an Account	104
Editing an Account	105
Deleting an Account	106
Editing Alerts	107
Categories	108
Editing a Category	109
Deleting a Category	110
GiftPay Overview	111
Creating a Recipient: Gift Check	112
Creating a Recipient: Donation	114
Sending a Gift	116
Sending a Donation	118
Editing a Gift or Donation Recipient	120
Deleting a Gift or Donation Recipient	121
Editing a Pending Gift or Donation	123
Deleting a Pending Gift or Donation	125

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