QNB Online Personal User Guide

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• If you receive an email, text, or phone call advising you to act regarding your accounts or bills/invoices, it is best to slow down and investigate. Contact the bank, business, or person directly using the phone number you have on file, not one provided in a text, email, or phone call. • If you receive communication payment instructions or changes to payments, stop to confirm this is legitimate. If you receive communication via email, confirm the email address matches previous communications and check the domain name; fraudsters are known to alter an email address just slightly. QNB Bank and other legitimate financial service providers will not call, email, or text you and ask you to provide access to your personal information, online banking, computer, or IT network. • This includes your password, online banking user ID or password, Social Security Number or EIN, or security codes such as access or multifactor authorization codes. Legitimate banks, credit cards, financial services, and technical support will not contact you to ask for this information either! Protect your mobile phone and computer by not allowing access! • Fraudsters will want access to your mobile phone or computer by asking you to download a program giving them access to receive online banking messages and security codes such as access or transaction authorization codes. Also, do not let people have physical access to your devices. Anyone trying to rush you to make changes to your payments or banking should be treated with caution. • Legitimate entities will allow you the time to validate. If anyone is pressing or rushing you, this can be a red flag that something is not legitimate. • Do not open email attachments or click on links from unsolicited sources. • Avoid giving out personal information on the phone, by text or through email. • Shred unwanted sensitive documents, including receipts, checks, deposit slips, pre-approved credit card offers and expired cards. • Act quickly. If you suspect your financial information is compromised, call us immediately at our Customer Service Center at 215-538-5605.

Security: Protecting Your Information