QNB Online Personal User Guide

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Table of Contents Getting Started

New User Enrollment ...................................................................................................8 Logging In.....................................................................................................................10 Logging Off ........................................................................................................................... 10 Resetting a Forgotten Password ...............................................................................11 Home Page Home Page Overview .................................................................................................13 Asset Summary Overview................................................................................................... 15 Account Details Overview ..........................................................................................16 Quick Transfer.............................................................................................................18 Account Nickname......................................................................................................19 Details & Settings........................................................................................................20 Account Grouping.......................................................................................................21 Editing a Group Name......................................................................................................... 22 Deleting a Group.................................................................................................................. 22 Security Protecting Your Information......................................................................................23 General Guidelines .............................................................................................................. 23 Login ID and Password........................................................................................................ 23 Fraud Prevention ................................................................................................................. 23 Mobile Security Preferences......................................................................................25 Enabling Touch ID or Fingerprint Login ............................................................................ 25 Enabling Face ID................................................................................................................... 27 Enabling Passcode Authentication .................................................................................... 28 Deleting Biometrics Login or Passcode............................................................................. 29 Alerts Overview ...........................................................................................................30 Account Alerts ...................................................................................................................... 31 History Alerts........................................................................................................................ 32 Online Transaction Alerts ................................................................................................... 33 Security Alerts Overview ............................................................................................34 Editing Delivery Preferences............................................................................................... 34 Enabling and Disabling Push Notifications..............................................................35 Secure Message Overview .........................................................................................36 Sending a Secure Message ........................................................................................37