Sentry Credit Union Your Digital Banking Guide
2-27-24
Your Digital Banking Guide
Helping You Live Your Best Financial Life
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Published by Murphy & Company, Inc. 13610 Barrett Office Drive
St. Louis, MO 63021 www.mcompany.com
© 2009-2024 Murphy & Company, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012
Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.
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Getting Started
Welcome to Digital Banking with Sentry Credit Union! Whether you are at home or at the office using a mobile phone, tablet or laptop, we strive to make your Digital Banking experience easy and convenient. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Digital Banking process. If you have additional questions, contact us at 715-346-6534.
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Table of Contents Getting Started
New User Enrollment ...................................................................................................7 Logging In.......................................................................................................................8 Logging Off ............................................................................................................................. 8 Resetting a Forgotten Password .................................................................................9 Dashboard Dashboard Overview..................................................................................................10 Organize Dashboard ..................................................................................................12 Accounts Overview .....................................................................................................13 Account Details ...........................................................................................................14 Account Settings .........................................................................................................16 Download Transactions .............................................................................................17 Transaction Details .....................................................................................................18 Security Protecting Your Information......................................................................................19 General Guidelines .............................................................................................................. 19 Login ID and Password........................................................................................................ 19 Fraud Prevention ................................................................................................................. 19 Security Preferences...................................................................................................20 Change Username ............................................................................................................... 20 Change Password ................................................................................................................ 21 Passkey Sign In..................................................................................................................... 22 Connected Apps (Desktop Only) ........................................................................................ 23 Two-Factor Authentication ................................................................................................. 24 Mobile Security Preferences......................................................................................26 Enabling Biometric Sign-In.................................................................................................. 26 Changing Passcode Authentication................................................................................... 28 Enabling Face ID................................................................................................................... 29 Alerts Alerts Overview ...........................................................................................................30 Balance Alerts....................................................................................................................... 30 Transaction Alerts................................................................................................................ 31 Editing or Deleting Alerts ...........................................................................................32 User Alerts ...................................................................................................................33 Mobile Notifications ...................................................................................................34
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Transactions Transfers ......................................................................................................................35 Adding an External Account ............................................................................................... 36 Confirming an External Account ........................................................................................ 37 Removing an External Account .......................................................................................... 38 Making a Transfer ................................................................................................................ 39 Making a Loan Transfer ...................................................................................................... 40 Editing Transfers .................................................................................................................. 41 Deleting Transfers ............................................................................................................... 42 Member Transfers ......................................................................................................43 Repeat a Member Transfer................................................................................................. 45 Delete a Saved Member......................................................................................................46 Edit a Member Transfer ...................................................................................................... 47 Delete a Member Transfer.................................................................................................. 48 Bill Pay Bill Pay Overview.........................................................................................................49 Adding a Payee............................................................................................................50 Adding a Person................................................................................................................... 50 Adding a Company .............................................................................................................. 52 Editing a Payee ..................................................................................................................... 53 Deleting a Payee .................................................................................................................. 54 Payees ..........................................................................................................................55 Adding a Bill.......................................................................................................................... 55 Making a Single Payment...........................................................................................57 Paying a Bill........................................................................................................................... 57 Paying a Person.................................................................................................................... 59 Making Multiple Payments ........................................................................................61 Paying Multiple Bills............................................................................................................. 61 Paying Multiple People........................................................................................................ 63 Payment Activity..........................................................................................................65 Editing a Pending Payment ................................................................................................ 65 Deleting a Pending Payment ............................................................................................. 67 Services
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Stop Payment Request...............................................................................................69 Single Check ......................................................................................................................... 69 Multiple Checks ................................................................................................................... 71 Documents ..................................................................................................................73 Documents Enrollment ....................................................................................................... 73 Remote Deposits.........................................................................................................74 Enrollment ............................................................................................................................ 74 Depositing a Check .............................................................................................................. 75 Messages .....................................................................................................................77 Starting a Message......................................................................................................78 Settings Profile ...........................................................................................................................79
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Getting Started New User Enrollment
If you’re new to Digital Banking with Sentry Credit Union, you need to complete the enrollment process the first time you log in. Once you complete these few quick steps, you’ll be on your way to banking everywhere you go!
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1. Click the “Register” link. 2. Fill out the New User Enrollment Form with the required information, and click the Next button. 3. Click the Get started button. 4. Supply your information for two-factor authentication and click the Next button. 5. Select a method for receiving the authentication code and click the Send code button. 6. Enter the verification code and click the Verify button. 7. Click the Done button. 8. Review the user agreement and click the Accept button. 9. Create a username and password in the provided fields then click the Next button. Click the “Show Rules” link to view the types of characters to include.
10. The Dashboard will appear.
Getting Started: New User Enrollment
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Getting Started Logging In
After your first-time enrollment, logging in is easy and only requires your username and password. If you are logging in on a device you have not previously registered, you need to request a two-factor authentication (2FA) code.
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1. Enter your username and click the Login button. 2. Enter your password and click the Sign in button.
Logging Off For your security, you should always log off when you finish your Digital Banking session. We may also log you off due to inactivity. 1. Click your name in the lower left corner of the screen. 2. Click the Sign out tab. 3. Close your internet browser.
Getting Started: Logging In
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Getting Started Resetting a Forgotten Password
If you happen to forget your password, you can easily reestablish a new one from the Sentry Credit Union Home page—no need to call us!
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1. Click the “Forgot Username/Password” link. 2. Enter your username. 3. Enter your email address. 4. Click the Next button.
5. (Optional) If you don’t remember your username or email click the “Try another way” link and enter your social security number and account number. 6. After successfully completing the two-factor authentication, you will be able to create a new password and log in.
Getting Started: Resetting a Forgotten Password
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Dashboard Dashboard Overview
After logging in, you are taken directly to the dashboard. From here, you can navigate to every feature within Digital Banking. You can view the balances in your accounts, see your account summaries and more!
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Dashboard: Dashboard Overview
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A. The navigation bar appears in every view on the left side of the screen. You can navigate to Digital Banking features by selecting the appropriate drop-down tab. B. Your accounts are displayed in an account card with its balance. If you click an account card, you are taken to the Account Details page. Use the arrows to navigate to additional account cards or click the “View all” link to view all accounts. C. The icon allows you to organize your accounts, change the account card view or organize your dashboard. D. Links let you quickly access different Digital Banking features. E. Customizable cards appear on the dashboard, so you can easily access the features most important to you.
Dashboard: Dashboard Overview
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Dashboard Organize Dashboard
Reorder and add new cards to customize your dashboard.
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Click the Organize dashboard button at the bottom of the dashboard. A. Click and drag a feature card to reorder them. B. Click the icon to delete a feature card. C. Click the “+ Add a card” link to add a new card. D. Click the “Done” link when you are finished to return to your dashboard.
Dashboard: Organize Dashboard
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Dashboard Accounts Overview
The accounts tab lists all of your available accounts.
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Click the Accounts tab. A. Use the
icon to search your accounts. B. Click the Organize accounts button to reorder your accounts. C. The total balances of all your accounts is displayed in the top right corner. D. Click on an account to view recent transactions. Dashboard: Accounts Overview
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Dashboard Account Details
Selecting a Sentry Credit Union account on the dashboard takes you to the Account Details page, where you can view every transaction pertaining to that account. From here, you can view details such as type of transaction, check images and account balances, so you stay organized and on top of your finances.
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Dashboard: Account Details
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A. Download your transactions into a different format by clicking the
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See page 17 for more information. B. Print a list of your transactions by clicking the
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icon opens the search bar to sort and find transactions within that
account. D. The Transfers button allows you to transfer money between your accounts. See page 35 for more details. E. The Check Withdrawal button to issue a check with funds from your account, payable to you. F. The Documents button allows you to enroll in digital statements. See page 73 for more information. G. The Order Checks button allows you to reorder checks, if you have placed an order previously with GNBank. H. The Stop Payments button allows you to stop a pending check payment. See page 69 for more information. I. The Alert preferences button allows you to create alerts for that account. See page 30 for more information. J. The Settings button allows you to edit the display options for that account. See page 16 for more information. K. The Attach to a Conversation button to start a conversation about that account. See page 77 for more information. L. You can view more details about a transaction by clicking on it. M. Additional details about the account are displayed in the lower right corner.
Dashboard: Account Details
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Dashboard Account Settings
Change an account’s name and display options.
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In the Accounts tab, select an account. 1. Click the Settings button. 2. Click the “Rename” link to rename the account. 3. Use the toggles to change the account’s display options.
Dashboard: Account Settings
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Dashboard Download Transactions
Easily download a list of transactions.
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In the Accounts tab, select an account. 1. Click the icon. 2. Select a date range. 3. Select a file type. 4. Click the Download button.
Dashboard: Download Transactions
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Dashboard Transaction Details
View additional details about each transaction. You can also add tags, notes, and images to each transaction.
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In the Accounts tab, select an account. 1. Click a transaction.
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A. Click the “Add tags” link to categorize a transaction. B. Click the “Add notes” link to add a note to a transaction. C. Click the icon to add an image to a transaction. D. Click the “Attach to a conversation” link to start a conversation about that transaction. Note : Adding a tag makes transactions easier to search. Adding an image is a great way to organize receipts. Try this feature using Sentry Credit Union’s mobile app.
Dashboard: Transaction Details
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Security Protecting Your Information
Here at Sentry Credit Union, we work hard to protect your personal information and provide you with a dependable online experience. However, we rely on you to take further precautions to assure the safety of your accounts. By following our tips, Digital Banking can be a secure and efficient method for your banking needs. General Guidelines • Make sure your operating system and antivirus software are up to date. • Always use secure wireless (WiFi) networks that require a login ID and password. • Never leave your computer unattended while using Digital Banking. • Monitor your recent account history for unauthorized transactions. • Always log off Digital Banking when you’re finished and close the browser. Login ID and Password • Create strong passwords by using a mixture of uppercase and lowercase letters, numbers and special characters. • Do not create passwords containing your initials or birthday. • Change your passwords periodically. • Memorize your passwords instead of writing them down. • Only register personal devices, and avoid using features that save your login IDs and passwords. Fraud Prevention • Do not open email attachments or click on links from unsolicited sources. • Avoid giving out personal information on the phone or through email. • Shred unwanted sensitive documents including receipts, checks, deposit slips, pre-approved credit card offers and expired cards. • Act quickly. If you suspect your financial information is compromised, call us immediately at 715-346-6534.
Security: Protecting Your Information
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Security Security Preferences
We take security very seriously at Sentry Credit Union, so we have added various tools to help you better protect your account information. You can add and manage these features in Security to strengthen your Digital Banking experience.
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Click your name in the lower left corner of the screen, then click Personal Settings . 1. Click the Security tab. Change Username You can change your username at any time. Create a unique username you will remember and follows our required guidelines.
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1. Click the “Edit” link next to your username. 2. Enter your password and click the Confirm password button. 3. Enter your new username. 4. Click the “Show rules” link to view Sentry Credit Union’s username requirements. Security: Security Preferences 5. Click the Save button when you are finished making changes.
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Change Password You can change your Digital Banking password whenever you want to. Follow our guidelines to create a strong password.
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Security: Security Preferences
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Passkey Sign In Use biometrics, like a fingerprint or face ID, to easily sign in to your account without entering your password.
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1. Use the toggle to enable passkey. 2. Enter your password and click the Confirm password button. 3. Choose how you want to create a passkey and follow the directions for your device.
Security: Security Preferences
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Connected Apps (Desktop Only) Edit the external app and website permisions that can access your account.
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1. Click the “Manage” link.
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Two-Factor Authentication We can verify your identity by sending a verification code to you by text message, voice call or use of the Authy App. From here, you can make changes to your delivery preferences.
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1. Click the “Edit settings” link to reset your account. 2. Enter your password and click the Confirm password button.
Security: Security Preferences
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3. Click the “Remove” link to remove a verification method. 4. Click the “Set up” link under “Voice or text message” to add another verification method. a. Enter your phone number, select how you would like to recieve the verification codes and click the Next button. Enter your verification code and click the Verify button. 5. Click the “Set up” link under “Authy” to use the Authy app to generate a unique code to authenticate your account.
a. Enter your email address and phone number and click the Next button. You will need to download the Authy app to receive your code.
Security: Security Preferences
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Security Mobile Security Preferences
Within Sentry Credit Union’s Mobile Banking app, you have the ability to set up security preferences that are not available on a desktop computer. These additional preferences make signing into your Mobile Banking quick and easy, but also add an extra layer of security to your private information while you are on the go! Enabling Biometric Sign-In Biometric Sign-In uses fingerprint recognition technology, allowing you to perform tasks on your Apple ® or Android TM device with just your fingerprint. With this feature enabled, you can quickly and securely access your accounts using our mobile app!
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Sign in to Sentry Credit Union’s Mobile Banking app and tap your name at the bottom of the menu, then click Settings . 1. Tap the Security tab. 2. Toggle the Biometric sign-in switch from “Off” to “On.” 3. Tap the “Enroll” link.
Security: Mobile Security Preferences
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4. Tap the Continue button. 5. Before you can register your fingerprints, you need to set a secure screen lock. Follow the steps to enable your preferred screen lock. 6. Scan your fingerprint. a. Apple® Device : Place your finger on the Home button to enable Touch ID. b. Android TM Device : Place your finger on the fingerprint scanner to enable Fingerprint Login. Location of scanner varies from device to device.
Security: Mobile Security Preferences
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Changing Passcode Authentication You can easily change the passcode created during your initial login.
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2. Tap the Change passcode tab. 3. Enter your current passcode. 4. Enter a new passcode. 5. Confirm the new passcode.
Security: Mobile Security Preferences
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Enabling Face ID Face ID is a feature which utilizes facial recognition technology, allowing you to unlock your Apple® device with your face instead of a login ID and password.
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Sign in to Sentry Credit Union’s Mobile Banking app and tap your name at the bottom of the menu, then click Settings . 1. Tap the Security tab. 2. Toggle the Face ID switch from “Off” to “On.” 3. Tap the “Enable Face ID” link.
Note : You must have Face ID enabled on your mobile device before enabling it through our Mobile Banking app.
Security: Mobile Security Preferences
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Alerts Alerts Overview
Stay on top of the transactions flowing to and from your accounts. When you create an alert through Digital Banking, you specify the conditions that trigger that alert, so you stay on top of what’s important to you. Balance Alerts There should be no surprises when it comes to your finances. Balance Alerts can notify you when the balances in your accounts go below or above a set amount.
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In the Accounts tab, select an account. 1. Click the Alert preferences button. 2. Click the Balances, transactions, and deposits button. 3. Click the “+ Add alert” link. 4. Create an alert. 5. Check the boxes to select a notification method. 6. (Optional) Click the “Need to update your contact information?” link to update your contact information. 7. Click the Add alert button.
Alerts: Alerts Overview
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Transaction Alerts Different types of transactions can occur in your accounts. By creating Transaction Alerts, you can be notified when various transfers, payments or debits post to your account.
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In the Accounts tab, select an account. 1. Click the Alert preferences button. 2. Click the Balances, transactions, and deposits button.
3. Click the Transaction tab. 4. Click the “+ Add alert” link. 5. Create an alert. 6. Check the boxes to select a notification method. 7. (Optional) Click the “Need to update your contact information?” link to update your contact information. 8. Click the Add alert button.
Alerts: Alerts Overview
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Alerts Editing or Deleting Alerts
Quickly and easily edit or delete existing alerts.
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In the Accounts tab, select an account. 1. Click the Alert preferences button. 2. Click the Balances, transactions, and deposits button. 3. Click the “Edit” link next to the alert you would like to edit or delete. 4. To edit an alert: a. Make the necessary changes. b. Click the Save button. 5. To delete an alert: a. Click the icon.
Alerts: Editing or Deleting Alerts
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Alerts User Alerts
Edit how common user alerts are delivered.
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Click your name in the lower left corner of the screen, then click Personal Settings . 1. Click the User alerts button. 2. Click an alert to make changes. 3. Use the toggles to select how you would like to receive the alert. 4. Click the Save button when you are finished.
Alerts: User Alerts
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Alerts Mobile Notifications
Have alerts sent directly to your mobile device. Mobile notifications are completely free to receive and will show up as a banner at the top of your lock screen or in your “notification tray.”
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Sign in to Sentry Credit Union’s Mobile Banking app and tap your name at the bottom of the menu, then click Settings . 1. Click the Notifications button. 2. Use the Notifications switch to enable or disable mobile notifications. 3. Select which types of notifications you would like to receive.
Alerts: Mobile Notifications
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Transactions Transfers
Use the Transfers feature when you need make a one-time or recurring transfer between your Sentry Credit Union or external accounts. These transactions go through automatically, so your money is always where you need it to be.
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Click the Transfers tab . A. Click the + External account button to add an external account. B. Click the Make a transfer button to make a transfer. C. Click the Member transfer button to make a transfer to another Sentry Credit Union member. D. Scheduled transfers are displayed as a list and on a calendar. E. Click the External accounts tab to view your external accounts.
Transactions: Transfers
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Adding an External Account Your accounts at other financial institutions can be linked to Digital Banking with Sentry Credit Union, so you can transfer money between two financial institutions without ever leaving home! When you go to add another account, you are asked to verify your ownership of that account by confirming two small deposits Sentry Credit Union makes into the external account.
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Click the Transfers tab . 1. Click the + External account button to add an external account. 2. High risk transactions, such as adding an external account, require you to confirm your password. 3. Enter the account name. 4. Enter the financial institution’s routing number. These numbers are located at the bottom of a paper check or deposit slip from your checkbook. 5. Enter the account number. 6. Select the type of account using the “Account Type” drop-down. 7. Click the Submit button. In one to three business days, two small deposits will appear in your external account. Once you receive the deposits, you will need to confirm the deposits.
Transactions: Transfers
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Confirming an External Account As soon as Sentry Credit Union makes two small deposits of less than a dollar into your external account, you are asked to verify those amounts within Digital Banking. Once they are confirmed, you can begin transferring money to the external account.
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Click your name in the lower left corner of the screen, then click Account Settings . 1. Click the External Transfers tab. 2. Select the account you would like to verify. 3. Enter the amounts of the two micro-deposits made into your external account. 4. Click the Confirm button when you are finished. 5. Your can now make transfers to and from your account.
Transactions: Transfers
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Removing an External Account You can easily remove an external account if it is no longer needed. Any scheduled transfers involving the account will be deleted.
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Click your name in the lower left corner of the screen, then click Account Settings . 1. Click the External Transfers tab. 2. Click the “Remove account” link. 3. Click the Remove button to remove the external account.
Transactions: Transfers
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Making a Transfer
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Click the Transfers tab . 1. Click the Make a transfer button. 2. Select the accounts to transfer funds between using the “From” and “To” drop-downs. 3. Enter the amount to transfer. 4. (Optional) Click the “More options” link to view additional options. 5. Use the drop-down to select a frequency. 6. Use the calendar feature to select a date. 7. Click the Submit button when you are finished. 8. Once you receive a confirmation message, click the Done button.
Transactions: Transfers
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Making a Loan Transfer
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Click the Transfers tab . 1. Click the Make a transfer button. 2. Select the accounts to transfer funds between using the “From” and “To” drop-downs. 3. Enter the amount to transfer. 4. (Optional) Click the “More options” link to view additional options. a. Use the drop-down to select a payment type. b. Use the drop-down to select a frequency. c. Use the calendar feature to select a date. d. Enter a memo. 5. Click the Submit button when you are finished. 6. Once you receive a confirmation message, click the Done button.
Transactions: Transfers
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Editing Transfers You can edit pending transactions up until their process date.
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Click the Transfers tab . 1. Browse through your pending transactions and locate the transaction you would like to edit. 2. Make the necessary edits and then click the Save button when you are finished. 3. Once you receive a confirmation message, click the Done button.
Transactions: Transfers
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Deleting Transfers You can delete pending transactions up until their process date.
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Click the Transfers tab . 1. Browse through your pending transactions and locate the transaction you would like to delete. 2. Click the icon. 3. Click the Delete button. 4. Click the OK button.
Transactions: Transfers
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Transactions Member Transfers
Use the Transfers feature when you need make a one-time or recurring transfer between your Sentry Credit Union or external accounts. These transactions go through automatically, so your money is always where you need it to be.
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7 Click the Member Transfers tab . 1. Click the “+ New Member Transfer” link. 2. Enter the first three letters of the member’s name. 3. Enter the member’s account number.
4. Use the drop-down to select an account type. 5. Enter the member’s 4-digit ID withou the S or L. 6. (Optional) Check the box to save the member for future transfers. If you save the member for future use you will need to enter a nickname. 7. Click the Next button. 8. Use the drop-down to select a from account.
9. Enter an amount. 10. Select a frequency. 11. Select a date. 12. (Optional) Enter a memo. 13. Click the Next button.
Transactions: Member Transfers
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14. Click the Submit button. 15. Click the Done button.
Transactions: Member Transfers
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Repeat a Member Transfer
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Click the Member Transfers tab . 1. Select the member you would like to make a transfer to. 2. Use the drop-down to select a from account.
3. Enter an amount. 4. Select a frequency. 5. Select a date. 6. (Optional) Enter a memo. 7. Click the Next button. 8. Click the Submit button. 9. Click the Done button.
Transactions: Member Transfers
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Delete a Saved Member
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icon next to the saved member you would like to delete.
Transactions: Member Transfers
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Edit a Member Transfer
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Click the Member Transfers tab . 1. Select the transfer you would like to edit. 2. Make the necessary changes and click the Save button.
3. Click the Save button. 4. Click the Done button.
Transactions: Member Transfers
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Delete a Member Transfer
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Click the Member Transfers tab . 1. Select the transfer you would like to delete. 2. Click the “Delete Transfer” link.
Transactions: Member Transfers
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Bill Pay Bill Pay Overview
Sending payments to companies and individuals has never been easier! Payments with Sentry Credit Union helps you stay on top of your bills, allowing you to quickly manage your payments and never miss a due date.
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Click the Bill Pay tab . A. Click the + New payee button to add a payee.
B. Click the Pay a bill or Pay a person buttons to make a payment. C. Scheduled payments are displayed as a list and on a calendar. D. Click the Payees tab to view your payees.
Bill Pay: Bill Pay Overview
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Bill Pay Adding a Payee
Adding a Person
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Click the Bill Pay tab . 1. Click the + New Payee button and select “Person.” 2. Select a payment method. 3. Enter the person’s first and last name.
4. (Optional) Enter a nickname. 5. Enter their phone number. 6. Enter the required payment information. This information will vary depending upon the payment method selected in Step 2. 7. Click the Submit button.
Bill Pay: Adding a Payee
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8. Confirm your password. 9. Click the “I’m done” link.
Note : If a keyword is used, the keyword will need to be shared with the payee immediately. As soon as they activate their account, you can send them payments.
Bill Pay: Adding a Payee
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Adding a Company
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Click the Bill Pay tab . 1. Click the + New Payee button and select “Company.” 2. Enter the payee name.
3. (Optional) Enter a nickname. 4. Enter their phone number. 5. Enter their account number. 6. (Optional) Enter the name on the bill. 7. Enter the address.
8. Click the Submit button. 9. Confirm your password. 10. Click the “I’m done” link.
Bill Pay: Adding a Payee
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Editing a Payee You can make changes to an existing payee at any time. This is especially beneficial if a payee’s account number or contact information changes.
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Click the Bill Pay tab . 1. Click the Payees tab. 2. Click the payee you wish to edit. 3. Click the “Edit” link. 4. Confirm your password. 5. Make the necessary changes and click the Submit button.
Bill Pay: Adding a Payee
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Deleting a Payee If you no longer need a payee and wish to remove them from Payments, you can do so from the Payments page.
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Click the Bill Pay tab . 1. Click the Payees tab. 2. Click the payee you wish to edit. 3. Click the “Edit” link. 4. Confirm your password. 5. Click the icon. 6. Click the Delete button. 7. Click the OK button.
Bill Pay: Adding a Payee
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Bill Pay Payees
Using Payments can save you time with payee profiles for the companies or people you pay regular bills to. Whether it’s a one-time payment or a frequent occurrence, managing your payees lets you pay your bills on time in just a few clicks. Adding a Bill
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Click the Bill Pay tab . 1. Click the Pay a bill button. 2. Click the “+ Add another bill” link 3. Enter the payee name. 4. (Optional) Enter a nickname. 5. Enter their phone number. 6. Enter their account number. 7. (Optional) Enter the name on the bill.
Bill Pay: Payees
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8. Enter the address. 9. Click the Submit button. 10. Confirm your password. 11. Click the “I’m done” link when you are finished.
Bill Pay: Payees
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Bill Pay Making a Single Payment
After creating a payee, you can begin paying your bills online without the hassle of cash or checks. You can effortlessly pay a single bill or schedule payments for the future, so you never miss a deadline. Paying a Bill
Note : Be sure to schedule payments in advanced of your bill’s due date to avoid late payments.
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Click the Bill Pay tab . 1. Click the Pay a bill button. 2. Select a bill. 3. Enter an amount. 4. (Optional) Click the “More options” link. 5. (Optional) For recurring payments, choose a frequency.
Bill Pay: Making a Single Payment
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9. (Optional) Enter a note. 10. Click the Submit button. 11. Click the Done button. Bill Pay: Making a Single Payment
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Paying a Person
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Click the Bill Pay tab . 1. Click the Pay a person button.
2. Select a person. 3. Enter an amount. 4. (Optional) Click the “More options” link.
5. (Optional) For recurring payments, choose a frequency.
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6. (Optional) Select a day to start sending payments and click the Confirm button. 7. (Optional) Select a start date and click the Confirm button. 8. (Optional) Select when a payment will end. If necessary, enter an end on date or number of payments.
9. (Optional) Enter a note. 10. Click the Submit button. 11. Click the Done button. Bill Pay: Making a Single Payment
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Bill Pay Making Multiple Payments
You can schedule different payments for multiple payees at the same time, so you can pay all your bills at once! Paying Multiple Bills
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Click the Bill Pay tab . 1. Click the Pay a bill button. 2. Click the Multiple tab. 3. Select multiple bills. 4. Choose an account to send funds from for each bill. 5. Enter a send on date for each bill. 6. Enter an amount for each bill. 7. Click the Review and pay button.
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8. Review the payments and click the Submit payments button. 9. Click the Done button.
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Paying Multiple People
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Click the Bill Pay tab . 1. Click the Pay a person button.
2. Click the Multiple tab. 3. Select multiple people. 4. Choose an account to send funds from for each person. 5. Enter a send on date for each person.
6. Enter an amount for each person. 7. Click the Review and pay button.
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8. Review the payments and click the Submit payments button. 9. Click the Done button.
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Bill Pay Payment Activity
You can cancel a scheduled payment if it has not cleared your account and is still pending. All pending and processed transactions are listed. Editing a Pending Payment You can change a payment even after you schedule it. This convenient feature gives you the freedom to change the way you make your payments.
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Click the Bill Pay tab . 1. Select a scheduled or pending payment.
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2. Click the “Edit” link. 3. Make the necessary changes and click the Save button. 4. Click the Done button.
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Deleting a Pending Payment You can cancel a payment even after you schedule it. This convenient feature gives you the freedom to change the way you make your payments.
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Click the Bill Pay tab . 1. Click a scheduled or pending payment. 2. Click the “Edit” link. 3. Click the icon.
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4. Click the Yes button. 5. Click the Ok button.
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Services Stop Payment Request
Single Check If you’re ever worried about a pending written check, you can initiate a stop payment request to prevent that check from being processed. If you need the current fee information, please call us during our business hours at 715-346-6534.
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In the Accounts tab, select an account. 1. Click the Stop payments button. 2. Select “A single check.”
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3. Enter the check number. 4. Enter the amount. 5. (Optional) Enter the payee. 6. (Optional) Select a reason for the stop payment. 7. Click the Submit button. 8. Review the stop payment request and click the Confirm button. 9. Click the OK button.
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Multiple Checks If you’re ever worried about multiple pending written checks, you can initiate a stop payment request to prevent the checks from being processed. If you need the current fee information, please call us during our business hours at 715-346-6534.
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In the Accounts tab, select an account. 1. Click the Stop payments button. 2. Select “A range of checks.”
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3. Enter the starting and ending check number. 4. (Optional) Select a reason for the stop payment. 5. Click the Submit button. 6. Review the stop payment request and click the Confirm button. 7. Click the OK button.
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Services Documents
The Documents feature is a great virtual filing system for your bank statements, saving you paper and space. By storing your statements electronically, your account information is always readily available when you need it. Documents Enrollment
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In the Accounts tab, select an account. 1. Click the Documents button. 2. Check the box next to “Enroll all accounts.” 3. Click the Enroll button. 4. Click the Ok button.
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Services Remote Deposits
Digital Banking with Sentry Credit Union gives you the tools to tackle your finances how you want. Enroll in Remote Deposit to deposit checks from anywhere at anytime from your mobile device or tablet. Enrollment
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Click the Remote Deposits tab . 1. Select the account you would like to enroll. 2. Click the Enroll button. 3. Click the Ok button.
Note : Once the bank reviews your information, you will receive a secure message indicating that the mobile banking service is turned on. You can then log in to the app on your smart phone and find the Deposit Check tab.
Note : To enroll additional accounts, click the Remote Deposits tab, then the “+ Enroll another account” link.
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Depositing a Check With a snap of a photo, you can deposit checks into your Digital Banking account.
Note : This feature is only available when using our mobile banking app on your mobile device or tablet.
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Log in to our Sentry Credit Union Mobile Banking app. Click the Deposit Checks tab . 1. Tap the Deposit a check button. 2. Enter the dollar amount of the check and click the Continue button. 3. Select an account to deposit to. 4. Sign the back of the check, write “For Deposit Only.” Place the check on a flat, well-lit, surface and tap Tap to capture to take an image of the front of the check. 5. Verify that all four corners of the check are visible and all elements are legible. Click the Continue button. Services: Remote Deposits
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6. Tap Tap to capture to take an image of the back of the check. 7. Verify that all four corners of the check are visible and all elements are legible. Click the Continue button. 8. Review the deposit information and tap the Submit button when you are finished. You will see a confirmation message, click the OK button.
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Services Messages
If you have questions about your accounts or need to speak with someone at Sentry Credit Union, Messages allow you to communicate directly with a Sentry Credit Union member service representative.
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Click the Messages tab . A. Previous conversations are displayed on the left. B. Click the Send us a message button to start a new conversation.
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Services Starting a Message
Starting a new message through Digital Banking is just as effortless as sending an email. Unlike an email, you can safely include confidential information relating to your accounts or attach files within a new message.
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Click the Messages tab . 1. Click the Send us a message button to start a new message. 2. Click the
icon to add a file or information about a specific transaction,
account or payment to the conversation. 3. Type your message and click the Send button.
Services: Starting a Message
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