Signature Bank Arkansas Personal Banking User Guide

Getting Started9
Digital Banking System Requirements9
Browser (Desktop & Mobile)9
Mobile Device (App)9
Mobile Remote Deposit Capture9
New User Enrollment10
Logging In11
Multi-Factor Authentication13
Logging Off14
Duo Mobile15
Resetting a Forgotten Password17
Accounts18
Dashboard Overview18
Account Details Overview19
Transaction Details21
Accounts23
Organize Dashboard23
Language Preference23
Reorder Accounts24
Rename Accounts25
Hide/Unhide Accounts26
Hide/Unhide Dashboard Tiles27
App Appearance28
Quick Pay29
Selecting Favorite Payees29
Person to Person30
Bill Pay32
External Account34
Monthly Activity36
FinancialVue37
Initial Setup37
Adding an Account to FinancialVue38
Tagging Transactions40
Splitting a Transaction42
FinancialVue Dashboard44
Spending by Category45
Budget47
Adding Budgets48
Managing Budgets49
Add a Budget Alert51
Cashflow Overview52
Add a Bill or Income53
Net Worth54
Add an Unlinked Asset or Debt55
Goals56
Adding Goals57
Save for Goals57
Pay Off Goals58
Add a Goal Alert59
Managing Goals60
Security61
Protecting Your Information61
General Guidelines61
Login ID and Password61
Fraud Prevention61
Login Settings62
Change Username62
Change Password63
Change Security Questions64
Recent Logins65
Mobile Security Preferences66
Enabling Biometric Sign-In66
Enabling FaceID67
Enabling PIN Login68
Auto-Login69
Alerts70
Alerts Overview70
Custom Alerts71
Bill Pay Alerts72
Security Alerts73
FinancialVue Alerts74
Turning Alerts On and Off75
Editing or Deleting Alerts76
Previous Alerts77
Move Money78
Move Money Overview78
Bill Pay Enrollment79
Move Money81
Enroll Additional Accounts in Bill Pay81
Adding a Payee82
Person to Person Payee82
Bill Pay Payee - Company84
Bill Pay Payee - Individual86
Favoriting a Payee89
Editing a Payee90
Deleting a Payee91
New Transaction92
Transferring Money Between Your Accounts92
Making a Loan Payment94
Transferring Money to Another Person (P2P)96
Making a Bill Pay Payment98
Editing Transfers/Payments100
Skip Transfers/Payments101
Deleting Transfers/Payments102
Deposit Checks103
Remote Deposit103
Manage Cards104
Turn Card On or Off104
Card Name105
Card Alert106
Temporary Spending Limit Increase107
Change PIN108
Report Lost or Stolen Card109
Travel Notification110
Enable Automatic On/Off112
Reports114
Creating a New Report114
Account Activity Report114
Sub-User Account Access Report115
Running an Existing Report116
Editing a Report117
Deleting a Report118
Services119
Locations119
Secure Message Overview120
Sending a Secure Message121
Submit a Form122
Documents123
Document Enrollment123
Viewing Documents125
Chat126
Stop Payment127
Single Check127
Multiple Checks129
ACH131
Settings133
Contact Settings133
Adding a New Phone133
Editing a Phone134
Deleting a Phone135
Editing an Email Address136
Sub-Users137
Sub-Users Overview137
Sub-User Overview138
Adding a New Sub-User139
Editing a Sub-User141
Part 1: Editing Sub-User Access142
Part 2: Editing Sub-User Limits143
Deleting a Sub-User144
Autobooks145
Overview145
Send an Invoice146
Send a Recurring Invoice148
Edit Invoice Draft150
Mark Invoice as Paid151
Copy Invoice153
Email Invoice155
Cancel Invoice156
Edit Recurring Schedule157
Pause Recurring Schedule159
Resume Recurring Schedule160
Cancel Recurring Schedule161
Export Invoices162
New Estimate163
Edit an Estimate165
Email an Estimate167
Create an Invoice from an Estimate168
Cancel an Estimate170
Export Estimates171
Add a Customer172
Import Customers173
Export Customers174
Edit a Customer175
Archive a Customer177
Invoice Balance Details179
New Product/Service180
Edit Product/Service181
Delete Product/Service183
Invoice Settings184
Edit Invoice Reminders and Fees185
Payment Form Settings187
Share Your Payment Form Link188
Email Your Payment Form Link189
Payments190
Refund a Payment191
Cancel a Payment192
Reports193

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