| Getting Started | 6 |
| Business Online Banking Overview | 6 |
| Sub-Users | 6 |
| Companies | 6 |
| Transaction Type Overview | 7 |
| Logging In | 8 |
| Logging Off | 9 |
| Multi-Factor Authentication | 10 |
| Logging Off | 11 |
| Duo Mobile | 12 |
| Sub-Users | 14 |
| Sub-Users Overview | 14 |
| Sub-Users Overview | 15 |
| Adding a New Sub-User | 16 |
| Editing a Sub-User | 18 |
| Part 1: Editing Sub-User Access | 19 |
| Part 2: Editing Sub-User Limits | 20 |
| Part 3: Editing Sub-User Authentication | 21 |
| Deleting a Sub-User | 22 |
| Company Management | 23 |
| Company Management Overview | 23 |
| Adding a Participant to an Existing Company | 24 |
| Uploading Participants | 26 |
| Editing a Company | 27 |
| ACH | 28 |
| New ACH Batch | 28 |
| Part 1: Creating an ACH Batch | 28 |
| Part 2: Adding an Existing Participant | 30 |
| Part 3: Adding a Detail Record | 31 |
| Part 4: Finalizing the ACH Batch | 33 |
| Part 5: Scheduling the ACH Batch | 34 |
| Part 6: Reviewing the ACH Batch | 35 |
| Part 7: Multi-Factor Authentication | 36 |
| Creating an ACH Template | 37 |
| Part 1: Creating an ACH Template | 37 |
| Part 2: Adding an Existing Participant | 39 |
| Part 3: Adding a Detail Record | 40 |
| Part 4: Finalizing an ACH Template | 42 |
| Part 5: Reviewing an ACH Template | 43 |
| Initiating a Template | 44 |
| Part 1: Initiating a Template | 44 |
| Part 2: Scheduling an ACH Batch | 46 |
| Part 3: Reviewing an ACH Batch | 47 |
| Part 4: Multi-Factor Authentication | 48 |
| Editing an ACH Template | 49 |
| Deleting an ACH Template | 50 |
| ACH File Upload | 51 |
| Creating a Template for Delimiter Separated File Uploads | 53 |
| Editing a Template for Delimiter Separated File Uploads | 55 |
| Deleting a Template for Delimiter Separated File Uploads | 56 |
| Uploading a Delimiter Separated File | 57 |
| Editing an ACH Batch | 60 |
| Deleting an ACH Batch | 61 |
| Approving an ACH Batch | 62 |
| Reversing an ACH Batch | 63 |
| Wires | 65 |
| New Domestic Wire | 65 |
| Part 1: Recipient Information | 66 |
| Part 2: (Optional) Beneficiary and Intermediary Institutions | 67 |
| Part 3: Schedule Wire Payment | 68 |
| Part 4: Review Wire Payment | 69 |
| Part 5: Multi-Factor Authentication | 70 |
| New International Wire | 71 |
| Part 1: Recipient Information | 72 |
| Part 2: (Optional) Intermediary Institutions | 74 |
| Part 3: Schedule Wire Payment | 75 |
| Part 4: Review Wire Payment | 76 |
| Part 5: Multi-Factor Authentication | 77 |
| Creating a Domestic Wire Template | 78 |
| Part 1: Recipient Information | 78 |
| Part 2: (Optional) Beneficiary and Intermediary Institutions | 80 |
| Part 3: Template Name | 81 |
| Part 4: Review Wire Template | 82 |
| Creating an International Wire Template | 83 |
| Part 1: Recipient Information | 83 |
| Part 2: (Optional) Intermediary Institutions | 86 |
| Part 3: Template Name | 87 |
| Part 4: Review Wire Template | 88 |
| Initiating a Template | 89 |
| Part 1: Initiating a Template | 89 |
| Part 2: Scheduling a Wire | 90 |
| Part 3: Reviewing a Wire | 91 |
| Editing a Wire Template | 92 |
| Deleting a Wire Template | 94 |
| Editing a Wire | 95 |
| Deleting a Wire | 96 |
| Approving a Wire | 97 |
| Rejecting a Wire | 98 |
| Wire History | 99 |
| Positive Pay | 100 |
| Introduction | 100 |
| Manually Add a Check | 101 |
| Check Upload Templates | 103 |
| Fixed Length Template | 103 |
| Delimiter Separated Template | 105 |
| Edit Upload Templates | 107 |
| Manually Add Checks Via Upload | 109 |
| Managing Exceptions | 112 |
| Historical Decisions | 114 |
| Reports | 115 |
| Creating a New Report | 115 |
| Running an Existing Report | 116 |
| Editing a Report | 117 |
| Deleting a Report | 118 |
| Alerts | 119 |
| Alerts Overview | 119 |
| Custom Alerts | 120 |
| Business Banking Alerts | 121 |
| Security Alerts | 122 |
| Turning Alerts On and Off | 123 |
| Editing or Deleting Alerts | 124 |
| Previous Alerts | 125 |
| Autobooks | 126 |
| Overview | 126 |
| Send an Invoice | 127 |
| Send a Recurring Invoice | 129 |
| Edit Invoice Draft | 131 |
| Mark Invoice as Paid | 132 |
| Copy Invoice | 134 |
| Email Invoice | 136 |
| Cancel Invoice | 137 |
| Edit Recurring Schedule | 138 |
| Pause Recurring Schedule | 140 |
| Resume Recurring Schedule | 141 |
| Cancel Recurring Schedule | 142 |
| Export Invoices | 143 |
| New Estimate | 144 |
| Edit an Estimate | 146 |
| Email an Estimate | 148 |
| Create an Invoice from an Estimate | 149 |
| Cancel an Estimate | 151 |
| Export Estimates | 152 |
| Add a Customer | 153 |
| Import Customers | 154 |
| Export Customers | 155 |
| Edit a Customer | 156 |
| Archive a Customer | 158 |
| Invoice Balance Details | 160 |
| New Product/Service | 161 |
| Edit Product/Service | 162 |
| Delete Product/Service | 164 |
| Invoice Settings | 165 |
| Edit Invoice Reminders and Fees | 166 |
| Payment Form Settings | 168 |
| Share Your Payment Form Link | 169 |
| Email Your Payment Form Link | 170 |
| Payments | 171 |
| Refund a Payment | 172 |
| Cancel a Payment | 173 |
| Reports | 174 |