Southern Bank Mobile Banking User Guide

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Table of Contents Getting Started

User Enrollment.............................................................................................................6 New User................................................................................................................................. 6 Converted User..............................................................................................................7 Logging Off.............................................................................................................................. 8 Forgot Password............................................................................................................9 Transactions Page Transactions Page Overview......................................................................................10 Account Settings................................................................................................................... 12 Edit Nickname....................................................................................................................... 12 Hide Account......................................................................................................................... 13 Unhide Account.................................................................................................................... 13 Viewing a Transaction Image.....................................................................................14 Attaching an Image to a Transaction........................................................................15 Security Protecting Your Information......................................................................................16 General Guidelines............................................................................................................... 16 Login ID and Password........................................................................................................ 16 Fraud Prevention.................................................................................................................. 16 Alerts Delivery Options...............................................................................................17 Email and Text Alerts........................................................................................................... 17 Security Alerts....................................................................................................................... 18 Account Alerts....................................................................................................................... 19 Cards On/Off................................................................................................................20 Transaction Types Moving Money Overview............................................................................................21 Transactions Transfer Funds.............................................................................................................23 Canceling a Transfers........................................................................................................... 25 Pay a Friend..................................................................................................................26 Sending Money..................................................................................................................... 26 Requesting Money............................................................................................................... 28 Deleting a Payee................................................................................................................... 30 Viewing History Overview.................................................................................................... 31 Deposits .......................................................................................................................32

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