Sterling Bank and Trust Your Guide to Online Banking

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Table of Contents Getting Started

New User Enrollment ...................................................................................................8 Logging In.....................................................................................................................10 Logging Off ........................................................................................................................... 10 Resetting a Forgotten Password ...............................................................................11 Home Page Home Page Overview .................................................................................................13 Asset Summary Overview................................................................................................... 15 Mobile Thumb Bar ......................................................................................................16 Account Details Overview ..........................................................................................17 Quick Transfer.............................................................................................................19 Account Nickname......................................................................................................20 Details & Settings........................................................................................................21 Account Grouping.......................................................................................................22 Editing a Group Name......................................................................................................... 23 Deleting a Group.................................................................................................................. 24 Security Protecting Your Information......................................................................................25 General Guidelines .............................................................................................................. 25 Login ID and Password........................................................................................................ 25 Fraud Prevention ................................................................................................................. 25 Security Preferences...................................................................................................26 Change Password ................................................................................................................ 26 Change Login ID ................................................................................................................... 27 Secure Delivery .................................................................................................................... 28 Mobile Security Preferences......................................................................................29 Enabling Touch ID or Fingerprint Login ............................................................................ 29 Enabling Passcode Authentication .................................................................................... 31 Enabling Face ID................................................................................................................... 32 Disabling Passcode Authentication, Touch ID, Fingerprint or Facial ID Login.............. 33 Apple ® Watch...............................................................................................................34 Apple ® Watch Setup............................................................................................................. 34 Viewing Balances and Transactions .................................................................................. 34 Alerts Overview ...........................................................................................................35 Account Alerts ...................................................................................................................... 36 History Alerts........................................................................................................................ 37 Online Transaction Alerts ................................................................................................... 38 Reminders............................................................................................................................. 39