The Missouri Bank Retail Banking User Guide

First page Table of contents Next page Last page

Getting Started	3
New User Enrollment	7
Logging In	8
Multi-Factor Authentication	10
Logging Off	11
Duo Mobile	12
Resetting a Forgotten Password	14
Retrieve a Forgotten Username	15
Password Security Check	16
Accounts	17
Dashboard Overview	17
Account Details Overview	18
Transaction Details	20
Adding an External Account	22
Bank Approval	23
Transaction Challenge	24
Verifying an External Account	25
Removing an External Account	26
Organize Dashboard	27
Reorder Accounts	27
Rename Accounts	28
Hide/Unhide Accounts	29
App Appearance	30
Quick Pay	31
Selecting Favorite Payees	31
Person to Person	32
Bill Pay	34
External Account	36
Monthly Activity	38
Security	39
Protecting Your Information	39
General Guidelines	39
Login ID and Password	39
Fraud Prevention	39
Login Settings	40
Change Username	40
Change Password	41
Change Security Questions	42
Recent Logins	43
Mobile Security Preferences	44
Enabling Biometric Sign-In	44
Enabling FaceID	45
Enabling PIN Login	46
Auto-Login	47
Alerts	48
Alerts Overview	48
Custom Alerts	49
Bill Pay Alerts	50
Security Alerts	51
Turning Alerts On and Off	52
Editing or Deleting Alerts	53
Previous Alerts	54
Move Money	55
Move Money Overview	55
Bill Pay Enrollment	56
Adding a Payee	58
Person to Person Payee	58
Bill Pay Payee - Company	60
Bill Pay Payee - Individual	62
Favoriting a Payee	65
Editing a Payee	66
Deleting a Payee	67
New Transaction	68
Transferring Money Between Your Accounts	68
Making a Loan Payment	70
Transferring Money to Another Person (P2P)	73
Making a Bill Pay Payment	75
Editing Transfers/Payments	77
Skip Transfers/Payments	78
Deleting Transfers/Payments	79
Deposit Checks	80
Remote Deposit	80
Manage Cards	81
Turn Card On or Off	81
Card Name	82
Card Alert	83
Temporary Spending Limit Increase	84
Change PIN	85
Report Lost or Stolen Card	86
Travel Notification	87
Enable Automatic On/Off	89
Google Pay/Apple Pay	91
Reports	92
Creating a New Report	92
Account Activity Report	92
Running an Existing Report	93
Editing a Report	94
Deleting a Report	95
Services	96
Locations	96
Secure Message Overview	97
Sending a Secure Message	98
Submit a Form	99
Documents	100
Document Enrollment	100
Viewing Documents	101
Stop Payment	102
Single Check	102
Multiple Checks	104
ACH	106
Settings	108
Contact Settings	108
Adding a New Phone	108
Editing a Phone	109
Deleting a Phone	110
Editing an Email Address	111

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