The Missouri Bank Retail Banking User Guide

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Table of Contents Getting Started

New User Enrollment ...................................................................................................7 Logging In.......................................................................................................................8 Multi-Factor Authentication.......................................................................................10 Logging Off ........................................................................................................................... 11 Duo Mobile ........................................................................................................................... 12 Resetting a Forgotten Password ...............................................................................14 Retrieve a Forgotten Username................................................................................15 Password Security Check ...........................................................................................16 Accounts Dashboard Overview..................................................................................................17 Account Details Overview ..........................................................................................18 Transaction Details .....................................................................................................20 Adding an External Account ......................................................................................22 Bank Approval ...................................................................................................................... 23 Transaction Challenge......................................................................................................... 24 Verifying an External Account ............................................................................................ 25 Removing an External Account .......................................................................................... 26 Organize Dashboard ..................................................................................................27 Reorder Accounts ................................................................................................................ 27 Rename Accounts ................................................................................................................ 28 Hide/Unhide Accounts ........................................................................................................ 29 App Appearance................................................................................................................... 30 Quick Pay .....................................................................................................................31 Selecting Favorite Payees.................................................................................................... 31 Person to Person ................................................................................................................. 32 Bill Pay ................................................................................................................................... 34 External Account .................................................................................................................. 36 Monthly Activity...........................................................................................................38 Security Protecting Your Information......................................................................................39 General Guidelines .............................................................................................................. 39 Login ID and Password........................................................................................................ 39 Fraud Prevention ................................................................................................................. 39 Login Settings ..............................................................................................................40 Change Username ............................................................................................................... 40 Change Password ................................................................................................................ 41 Change Security Questions................................................................................................. 42