The Tennessee Credit Union Mobile Banking E-Guide

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Table of Contents Getting Started

User Enrollment.............................................................................................................7 New User................................................................................................................................. 7 Logging Off.............................................................................................................................. 8 Resetting a Forgotten Username. ...............................................................................9 Resetting a Forgotten Password................................................................................10 Transactions Page Accounts Page Overview. ...........................................................................................11 Account Settings................................................................................................................... 13 Edit Nickname....................................................................................................................... 13 Viewing a Transaction Image.....................................................................................14 Attaching an Image to a Transaction........................................................................15 Hide Account......................................................................................................................... 16 Unhide Account.................................................................................................................... 16 Security Protecting Your Information......................................................................................17 General Guidelines............................................................................................................... 17 Login ID and Password........................................................................................................ 17 Fraud Prevention.................................................................................................................. 17 Alerts Delivery Options...............................................................................................18 Security Alerts....................................................................................................................... 19 Account Alerts....................................................................................................................... 20 Secure Message Overview. ........................................................................................21 Sending a Secure Message.........................................................................................22 Transaction Types Moving Money Overview............................................................................................23 Transactions Transfers.......................................................................................................................25 Canceling a Transfers........................................................................................................... 27 Pay a TTCU Member....................................................................................................28 Adding a Payee..................................................................................................................... 28 Deleting a Payee................................................................................................................... 30 Sending Money to an Existing Payee................................................................................. 31 External Transfers.......................................................................................................32 Adding External Account..................................................................................................... 32 Deleting an External Account.............................................................................................. 34

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