The Tennessee Credit Union Online Desktop E-Guide

4

Table of Contents Getting Started

User Enrollment.............................................................................................................7 New User................................................................................................................................. 7 Logging Off.............................................................................................................................. 8 Resetting a Forgotten Username. ...............................................................................9 Resetting a Forgotten Password................................................................................10 Transactions Page Transactions Page Overview......................................................................................11 Account Settings................................................................................................................... 13 Viewing and Printing a Transaction Image...............................................................14 Attaching an Image to a Transaction........................................................................15 Security Protecting Your Information......................................................................................16 General Guidelines............................................................................................................... 16 Login ID and Password........................................................................................................ 16 Fraud Prevention.................................................................................................................. 16 Alerts Overview............................................................................................................17 Edit Delivery Preferences. ................................................................................................... 17 Editing Alerts................................................................................................................18 Account Alerts....................................................................................................................... 18 Security Alerts....................................................................................................................... 19 Secure Message Overview. ........................................................................................20 Sending a Secure Message.........................................................................................21 Transaction Types Moving Money Overview............................................................................................22 Transactions Transfers.......................................................................................................................24 Managing Transfers. ............................................................................................................ 26 External Transfers.......................................................................................................27 Adding External Account..................................................................................................... 27 Deleting an External Account.............................................................................................. 29 External Account Transfer................................................................................................... 30 Manage External Transfers................................................................................................. 31 Pay a TTCU Member....................................................................................................32 Adding a Payee..................................................................................................................... 32 Deleting a Payee................................................................................................................... 33