Umpqua Bank Online & Mobile Banking Guide

general information

security

We’re working to protect you and your online banking in a number of ways. User Identification and Password Security starts at your computer. Never share your login ID or passwords with anyone, and always keep your login information in a safe place. To make your passwords hard to guess, avoid using your pet’s name, hometown or other personally identifiable choices and combine random numbers instead of using your birth date. Secure Sockets Layer Encryption We use Secure Sockets Layer (SSL) encryption, a trusted method for securing internet transactions. This technology scrambles data as it travels between your computer and Umpqua, making it difficult for anyone to access your account information. Secure Access Code You need a secure access code to access your accounts when you log into our online banking for the first time or anytime from an unregistered device. This code is delivered to you outside of your online banking session through a phone call or SMS text message. You can opt to register your device’s browser so that you do not have to complete the Secure Access Code process the next time that you access online banking with that device. If you delete the security certificate or “cookie” that recognizes your device as previously registered, you will need to request another secure access code. Browser Registration In addition to your personal password security, we have added another layer of security called browser registration that runs in the background and helps verify your identity at login. Do not allow your browser to save your passwords.

General information

Security

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