Valley Communities Credit Union Your Guide to VCCU Online and Mobile App

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Table of Contents Getting Started

New User Enrollment ...................................................................................................7 Logging In.......................................................................................................................8 Logging Off ............................................................................................................................. 8 Resetting a Forgotten Password .................................................................................9 Dashboard Dashboard Overview..................................................................................................10 Organize Dashboard ..................................................................................................12 Accounts Overview .....................................................................................................13 Account Details ...........................................................................................................14 Account Settings .........................................................................................................16 Download Transactions .............................................................................................17 Transaction Details .....................................................................................................18 Security Protecting Your Information......................................................................................19 General Guidelines .............................................................................................................. 19 Login ID and Password........................................................................................................ 19 Fraud Prevention ................................................................................................................. 19 Security Preferences...................................................................................................20 Change Username ............................................................................................................... 20 Change Password ................................................................................................................ 21 Connected Apps (Desktop Only) ........................................................................................ 22 Two-Factor Authentication ................................................................................................. 23 Mobile Security Preferences......................................................................................26 Enabling Biometric Sign-In.................................................................................................. 26 Enabling Face ID................................................................................................................... 28 Changing Passcode Authentication................................................................................... 29 Alerts Alerts Overview ...........................................................................................................30 Balance Alerts....................................................................................................................... 30 Transaction Alerts................................................................................................................ 31 Card Management Alerts...........................................................................................32 Locking or Unlocking a Card............................................................................................... 33 Manage Notification Settings ............................................................................................. 34 Locations............................................................................................................................... 35 Merchant Types.................................................................................................................... 36 Transaction Controls ........................................................................................................... 38 Spending Controls ............................................................................................................... 40