Volunteer Bank Personal

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Table of Contents Getting Started

New User Enrollment ...................................................................................................9 Logging In.....................................................................................................................11 Logging Off ........................................................................................................................... 11 Resetting a Forgotten Password ...............................................................................12 Home Page Home Page Overview .................................................................................................14 Account Summary Overview .............................................................................................. 16 Account Details Overview ..........................................................................................17 Quick Transfer.............................................................................................................19 Account Nickname......................................................................................................20 Details & Settings........................................................................................................21 Account Grouping.......................................................................................................22 Editing a Group Name......................................................................................................... 23 Deleting a Group.................................................................................................................. 23 Security Protecting Your Information......................................................................................24 General Guidelines .............................................................................................................. 24 Login ID and Password........................................................................................................ 24 Fraud Prevention ................................................................................................................. 24 Security Preferences...................................................................................................25 Change Login ID ................................................................................................................... 25 Change Password ................................................................................................................ 26 Secure Delivery .................................................................................................................... 27 Mobile Security Preferences......................................................................................28 Enabling Touch ID or Fingerprint Login ............................................................................ 28 Enabling Passcode Authentication .................................................................................... 30 Enabling Face ID................................................................................................................... 31 Disabling Passcode Authentication, Touch ID, Fingerprint or Facial ID Login.............. 32 Apple Watch ®.............................................................................................................................................................................................. 33 Apple Watch ® Setup............................................................................................................. 33 Viewing Balances and Transactions .................................................................................. 33 Alerts Overview ...........................................................................................................34 Account Alerts ...................................................................................................................... 35 History Alerts........................................................................................................................ 36 Online Transaction Alerts ................................................................................................... 37 Enabling and Disabling Push Notifications..............................................................38 Secure Message Overview .........................................................................................39 Sending a Secure Message ........................................................................................40