Webster Five Digital Banking Consumer User Guide Desktop

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Table of Contents Getting Started

User Enrollment.............................................................................................................7 Self-Enrollment....................................................................................................................... 7 Logging In After Enrollment.........................................................................................8 Logging Off.............................................................................................................................. 8 Retrieving a Forgotten Username...............................................................................9 Resetting a Forgotten Password................................................................................10 Transactions Page Transactions Page Overview......................................................................................11 Account Settings................................................................................................................... 13 Edit Nickname....................................................................................................................... 13 Hide Account......................................................................................................................... 14 Unhide Account.................................................................................................................... 14 Viewing and Printing a Transaction Image...............................................................15 Attaching an Image to a Transaction........................................................................16 Security Protecting Your Information......................................................................................17 General Guidelines............................................................................................................... 17 Login ID and Password........................................................................................................ 17 Fraud Prevention.................................................................................................................. 17 Alerts Delivery Options...............................................................................................18 Account Alerts....................................................................................................................... 19 Security Alerts....................................................................................................................... 20 Secure Messaging Overview......................................................................................21 Sending a Secure Message.........................................................................................22 Transaction Types Moving Money Overview............................................................................................23 Deposit a Check...........................................................................................................25 Viewing a Check Deposit Details........................................................................................ 26 Transfers. .....................................................................................................................27 Managing Transfers............................................................................................................. 29 A2A External Transfers...............................................................................................30 Adding External Accounts................................................................................................... 30 Deleting an External Account.............................................................................................. 32 External Account Transfer................................................................................................... 33 Manage External Transfers................................................................................................. 34 Editing a Transfer................................................................................................................. 34 Deleting a Transfer............................................................................................................... 35