West Union Bank Business User Guide

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Table of Contents Getting Started

Business Online Banking Overview ............................................................................4 Sub-Users................................................................................................................................ 4 Companies .............................................................................................................................. 4 Transaction Type Overview .........................................................................................5 Logging In.......................................................................................................................6 Logging Off ............................................................................................................................. 7 Multi-Factor Authentication.........................................................................................8 Logging Off ............................................................................................................................. 9 Duo Mobile ........................................................................................................................... 10 Sub-Users Sub-Users Overview ...................................................................................................12 Sub-Users Overview ............................................................................................................ 13 Adding a New Sub-User ...................................................................................................... 14 Editing a Sub-User ......................................................................................................16 Part 1: Editing Sub-User Access.......................................................................................... 17 Part 2: Editing Sub-User Limits........................................................................................... 18 Part 3: Editing Sub-User Authentication ........................................................................... 19 Deleting a Sub-User....................................................................................................20 Company Management Company Management Overview ............................................................................21 Adding a Participant to an Existing Company .........................................................22 Uploading Participants........................................................................................................ 24 Editing a Company......................................................................................................25 ACH New ACH Batch ...........................................................................................................26 Part 1: Creating an ACH Batch............................................................................................ 26 Part 2: Adding an Existing Participant ............................................................................... 28 Part 3: Adding a Detail Record ........................................................................................... 29 Part 4: Finalizing the ACH Batch......................................................................................... 31 Part 5: Scheduling the ACH Batch...................................................................................... 32 Part 6: Reviewing the ACH Batch ....................................................................................... 33 Part 7: Multi-Factor Authentication ................................................................................... 34 Creating an ACH Template ........................................................................................35 Part 1: Creating an ACH Template ..................................................................................... 35 Part 2: Adding an Existing Participant ............................................................................... 37 Part 3: Adding a Detail Record ........................................................................................... 38 Part 4: Finalizing an ACH Template.................................................................................... 40 Part 5: Reviewing an ACH Template .................................................................................. 41