ANB Go Upgrade Guide
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UPGRADE GUIDE ACTION REQUIRED BEFORE MAY 14, 2021
The tools and information you need to get the most out of your innovative new digital banking platform, ANB Go. The power todomore .
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We’d like to thank you, our client, for joining us on this historic transformation, as we innovate and upgrade our digital platforms and core system. This transformation, which will take place on Monday, May 17th, will be a major step in the future of our company and our partnership with you. Our priority with this new system has been to make banking more accessible, personal, and customizable. This guide is your resource to understand the changes, as well as service availability from May 14th–17th while we complete implementation. To ensure a smooth transition, there are actions you need to take by Friday, May 14th. I am confident that you will find these changes to be exceptional advances in service technology. Once the upgrade is complete, I invite you to call me if you disagree, or if I can personally be of assistance to you. We are working hard to make this transition successful for you. We are with you every step of the way. We are grateful for your business and are excited to help you do more with ANB Go.
Steve Powell President, Minnesota 612.238.4816
Please watch for this symbol. This exclamation mark and calendar icon denotes the actions you need to take by May 14th to make your transition to ANB Go successful.
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01 Letter from the President
03 Important Information
04 Accessing ANB Go
05 About ANB Go and Its Benefits
07 Banking Service Summary
09 Frequently Asked Questions
1 1 How to Enroll in Online and Mobile Banking
1 3 Terms and Conditions
We’re here for you. 651.290.8176 customerserviceMN@anbank.com
Scan this code to access your dedicated resource page or visit american.bank/ clientinfo/QANBG
Important information.
Service and Support Over Transition Weekend In order to effectively prepare for this transformation, some of our banking services will be limited from 12:00 p.m. on Friday, May 14th until the start of normal business on Monday, May 17th. Please see page 7 for a detailed schedule. We are excited to announce a revolutionary enhancement to your digital banking experience.
Statement Delivery Schedule On May 14th, you will receive an account statement sent via your preferred method (mail or email) for a partial month. Accrued interest and applicable service charges will post to your account. On May 21st, your regularly scheduled statement will generate. Accrued interest will be posted and no service charges will apply. On June 23rd, a statement will be generated for your standard monthly period. All accrued interest and applicable service charges will be applied. On May 17th, provide updated wiring instructions to your senders. Wire transfers will continue to be accepted using our existing instructions until further notice. Routing Number Changes On May 17th, we will be consolidating routing number 096000661 to 104000854. Continue to use your existing checks. As new checks are needed, the routing number will be updated automatically when ordered through the bank.* There is no need to order new checks at this time. On May 17th, electronic transactions will continue to post with the existing number. Automatic change notifications will be sent for the routing number update on electronic (ACH) transactions. You may get calls from parties that are automatically debiting or crediting your account to verify this change in information. Please confirm with them the new routing number is 104000854.
Upgrade Date: May 17, 2021 | Action Required by Friday, May 14
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Accessing ANB Go.
Download and Access the New ANB Go App If you are an active online banking user, you can download the ANB Go app from Google Play or the Apple App Store at any time. It will be available for use at 8:00 a.m. on Monday, May 17th. Your password must be updated the first time you log in to ANB Go on your device by using the last four digits of your Social Security number to start the reset process. Changes to your Username and Password Your username and password will stay the same unless you have been notified of the need to change them in a separate email sent in early April.
ANB Go
Access ANB Go from your Desktop For the same powerful experience, log in to your account at www.american.bank . Choose “Login” in the top right corner of the page. On the Login page, select “ANB Go (Personal)” to access your account.
If you would like to enroll in online banking to maximize the benefits of mobile banking, see Page 11.
* Ensure if you reorder from third-party vendors that the routing number is updated.
We’re here for you | 651.290.8176 | customerserviceMN@anbank.com
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ABOUT ANB GO AND ITS BENEFITS Experience the power to do more.
ANB Go offers the personalization and connection you need to accomplish more every single day . Save time, plan your financial future, and stay on track with innovative features like a customizable dashboard, integrated money management tool, and an intuitive and easy-to-use interface—all backed by best-in-class security and support from our experienced bankers. Do more here, with ANB Go.
The app’s intuitive and customizable design allows you to personalize your dashboard so you can see what matters most to you, first. Focus on what’s most important to you.
The Conversations feature allows you to send secure files and chat with a support specialist with an instant text message. Talk to a live person when you need to.
ANB Go’s Money Monitor feature helps you plan for the future and stay on track with this integrated financial management tool that allows you to connect your accounts, set spending limits, organize personal budgets, and create alerts. Stay informed and do more with your money.
Make quick and easy payments straight from your device. Pay a bill or a person anytime, anywhere.
We continue to deliver state-of-the-art financial security with the latest in multi-factor authentication. Have confidence in the security of your finances.
Upgrade Date: May 17, 2021 | Action Required by Friday, May 14
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Fully digital. Personalized. Connected. Secure.
Personalize your experience
View balances and account activity
Make mobile deposits
Pay bills, send money, and transfer funds
Place stop payments
Order checks
Log in with Touch ID or PIN authentication
Find branch and ATM locations
We’re here for you | 651.290.8176 | customerserviceMN@anbank.com
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We are excited to begin preparing for your digital transformation to ANB Go starting at 12:00 p.m. on Friday, May 14th. This new experience will be ready for you to enjoy on Monday, May 17th at 8:00 a.m. BANKING SERVICE SUMMARY Planning for success during implementation.
Please see below for upgrade weekend details.
Friday, May 14
Full-Service Customer Support 651.290.8176
Normal Branch Open Time 1 to 12:00 p.m.
Limited Customer Support 651.290.8176
12:00 p.m. to 5:00 p.m.
Normal Branch Open Time 1 to 12:00 p.m.
Full Branch Service
12:00 p.m. to Normal Branch Close Time 1
Limited Branch Service
Normal Service until 12:00 p.m.
Online/Mobile Banking and Bill Pay
Debit Cards
Normal Service 2
Wires SWIFT code: WESRUS41 (for use in receiving international wires)
Normal Service until 12:00 p.m.
Normal Service
ATM
1. See www.american.bank/locations for details. 2. With potential for sporadic interruption.
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We’re here to help! While some services may be limited during our planned migration to ANB Go, you can submit a question at any time to customerserviceMN@anbank.com and a representative will answer your message during the times outlined below.
Saturday, May 15
Sunday, May 16
Monday, May 17
Normal Branch Business Hours 1
Planned Outage
Planned Outage
8:00 a.m. to 5:00 p.m.
8:00 a.m. to 5:00 p.m.
Not Applicable
Normal Branch Business Hours 1
Planned Outage
Planned Outage
Normal Branch Business Hours 1
Not Applicable
Planned Outage
Log in at 8:00 a.m.
Planned Outage
Planned Outage
Normal Service Card activation is not available
Normal Service 2 Card activation is not available
Normal Service 2
Normal Service at 8:00 a.m.
Planned Outage
Planned Outage
Normal Service
Normal Service
Normal Service
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Frequently asked questions.
Will my transaction history, check images, and eStatements transition to ANB Go? ANB Go clients will be able to view transactional history and check images. Clients with a current statement delivery method of eStatements will be able to view statements. Clients with a current statement delivery method of paper will no longer be able to view statements online. Is Mobile Deposit available? Great news! Mobile Deposit is now available through ANB Go. To enroll now, log in to ANB Go and click on “Deposit” on your mobile device or “Remote Deposit” from your browser to get started. What do I need to know about external transfers? External accounts need to be re-established within “Settings” through ANB Go. Allow time for the verification process to occur. The transfers can be set up after the account has been approved. The daily limit for inbound and outbound transfers is $1,000. All inbound transfers from external accounts are subject to a three-day calendar hold. Existing transfers will be processed through May 14th.
Will my online account nicknames transfer? Yes, account nicknames will transfer.
Will recurring internal transfers carry over? Yes, recurring internal transfers will carry over.
Upgrade Date: May 17, 2021 | Action Required by Friday, May 14
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Are there changes to QuickBooks ® & Quicken ® ? If you currently utilize QuickBooks and/or Quicken you should not experience any changes. How will my Consumer Bill Pay work? Bill Pay will now resemble traditional check writing using your account number. Bill Pay checks will clear your account when the recipient deposits the check. Existing Bill Pay payees will carry forward. Bill Pay limits are increasing. If you have any questions, please contact Customer Service. Will my Balance and Transactional Alerts carry forward? Balance and Transactional Alerts will be available through ANB Go. Any previously established alerts will need to be re-established . To set up an alert, select an account through ANB Go and select “Alert Preferences.”
We’re here for you | 651.290.8176 | customerserviceMN@anbank.com
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How to enroll in online and mobile banking.
Enroll in Online Banking If you are not currently utilizing online banking, we hope you will enroll beginning May 17th so you can take advantage of all the benefits it offers. Download ANB Go from the Apple App Store or Google Play by visiting account.american.bank/enroll. Your Social Security number, account number, email, and phone number are required for enrollment.
If you have questions and need assistance enrolling, contact your banker or Customer Service.
CLIENT ASSISTANCE The New Era of Telephone Banking
Upgrade Date: May 17, 2021 | Action Required by Friday, May 14
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Enjoy the Convenience of Online Banking
Pay bills automatically every month with an easy setup of auto payments
Check balances on accounts and view transactional history
Download or print statements
Deposit checks within the app on your mobile device
Transfer funds between accounts
Access your account 24/7
With more convenient features at your fingertips, Client Assistance will offer a quick and convenient alternative to calling your banker. From checking your balance to transferring money, Client Assistance is available to you 24/7. To use Client Assistance, please call 800.725.5465 . If you’ve used telephone banking before, you may continue to use the phone number you use today! As an enhanced level of security for your initial login, please be prepared with your account number, your date of birth, and Social Security number.
We’re here for you | 651.290.8176 | customerserviceMN@anbank.com
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Terms and conditions.
Change in Terms and Conditions for all clients, unless indicated otherwise. Your continued use of the account is your acceptance of these terms. All other terms remain in effect.
Withdrawals For purposes of our account relationship with you, we define an Overdraft to be an event where a transaction initiated by you creates or increases a negative balance in your account and we pay the item on your behalf. A Return is an event where a transaction initiated by you creates or increases a negative balance in your account and we return the item to the party that presented it to us. When we return an item, those funds are added back to your account and you are then obligated to the person you wrote the check to. In both situations, our fee for overdrafts or returns may be assessed. The term “Overdraft” has the same meaning as “Insufficient Funds,” “Non-Sufficient Funds” or “Paid NSF” or “Paid Item” which you may see on notices or statements sent to you by us or our vendors. The term “Return” has the same meaning as “Returned NSF” or “Returned Item.” Withdrawals / Overdrafts: Amended the second sentence to now read: However, the fact that we may honor withdrawal requests that overdraw the account balance does not obligate us to do so later. Amended fourth sentence to now read: We can change our practice of paying overdrafts or returning items on your account without notice to you. For clients in Nebraska and Iowa: Amended sixth sentence to now read: You agree that we may charge fees for overdrafts and returns, except for overdrafts caused by ATM withdrawals or one-time debit card transactions if you have not opted-in to that service. For clients in Minnesota—Withdrawals / Overdrafts: Deleted seventh sentence in its entirety which read: For consumer accounts, we will not charge fees for overdrafts caused by ATM withdrawals or one-time debit card transactions if you have not opted-in to that service. Temporary Debit Authorizations has been deleted in its entirety. Stop Payments Online Banking Transactions. If you have arranged to make regular preauthorized payments out of an account enrolled in online banking services, you can stop any of these by contacting us by telephone at 1-800-279-0007. We must receive your request 3 business days or more before the payment is scheduled to be made. If you request a stop payment by telephone, we may also require you to put your request in writing and get it to us within 14 days. If these payments vary in amounts, the payee will notify you as to what those amounts are. In the unlikely event we are unable to stop a payment which you have provided 3 or more days’ notice on, we will determine our liability for your losses. Electronic Fund Transfers (EFT) Initiated by Third Parties You may authorize a third party to initiate electronic fund transfers between your Account and the third party’s account. These transfers to make or receive payment may be single occurrences or may recur as directed by you. These transfers may use the Automated Clearing House (ACH) or other payments network.
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Electronic Fund Transfers (Continued) Your authorization to the third party to make these transfers can occur in a number of ways. For example, your authorization to convert a check to an EFT or to electronically pay a returned check charge can occur when a merchant provides you with a notice and you go forward with the transaction (typically at the point of purchase a merchant will post a notice and print the same on a receipt). In all cases, these third party transfers will require you to provide the third party with your Account number and financial institution information. This information can be found on your check. This is sensitive information and if you choose to share over the telephone, internet or some other method, you should ensure these are trusted parties you are authorizing to initiate the EFT. Monitoring/Recording Telephone Calls & Consent to Receive Communications We may monitor or record phone calls for security reasons, to maintain a record and to ensure that you receive courteous and efficient service. You consent in advance to any such recording. We need not remind you of our recording before each phone conversation. To provide you with the best possible service in our ongoing business relationship for your account we may need to contact you about your account from time to time by telephone, text messaging or email. However, we must first obtain your consent to contact you about your account because we must comply with the consumer protection provisions in the Federal Telephone Consumer Protection Act of 1991 (TCPA), CAN-SPAM Act and their related Federal regulations and orders issued by the Federal Communications Commission (FCC). Your consent is limited to this account, and as authorized by applicable law and regulations. Your consent does not authorize us to contact you for telemarketing purposes (unless you otherwise agreed elsewhere). With the above understandings, you authorize us to contact you regarding this account throughout its existence using any telephone numbers or email addresses that you have previously provided to us or that you may subsequently provide to us. This consent is regardless of whether the number we use to contact you is assigned to a landline, a paging service, a cellular wireless service, a specialized mobile radio service, other radio common carrier service, or any other service for which you may be charged for the call. You further authorize us to contact you through the use of voicemail and text messaging, including the use of pre-recorded or artificial voice messages and an automated dialing device. If necessary, you may change or remove any of the telephone numbers or email addresses at any time using any reasonable means to notify us.
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Terms and conditions.
Posting Order of Items Amended second paragraph to now read: It is our process to post credits or deposits (transactions where money is added to your account) to your account first. Then, we post debits (transactions where money is deducted from your account based on transactions you have initiated or from fees we assessed). All items presented within a type of transaction described below will be paid in order of lowest dollar amount to highest dollar amount. This means a $3 item will be paid before a $10 item and so on. The only exception to this are the checks you write on your account. These are paid in check number order. If you have more than one transaction on the same day (and do not have sufficient funds in your account) the order we use to post those transactions may affect the number and extent of overdrafts you have on that day. We encourage you to keep careful records and practice good account management to avoid authorizing debits without sufficient funds and incurring the resulting overdraft or return item fee(s) . Amended third paragraph to now read: There are two parts to the processing of transactions, the type of transaction and the order of payment within each type of transaction. These are important as each one impacts your account by either crediting or debiting your balance. Generally, we process debits in the following order: External wires, automatic payments or transfers, checks cashed from your account at one of our locations, Debit Card transactions (non-ATM transactions), telephone transfers, ATM withdrawals from machines we own, ACH (pre-authorized debits for items like life insurance premiums), ATM withdrawals from machines we do not own and physical checks presented to us from other institutions or the Federal Reserve. You understand that the order may change from time to time based on regulatory requirements, technology and industry standards. This may also include different timing for types of transactions based on how the transaction is presented and administered by us and finally, the processing of transactions may vary based on the source and respective cutoff times applicable for the systems utilized. For clients in Nebraska and Iowa: Amended fourth paragraph to now read: If there is not enough money in your account to pay the transactions presented to us, it will impact the amount of overdraft or return item fees you incur. In this situation, we may, at our discretion, either 1) pay the item or 2) we may return the item, both of which results in a fee to you. Regardless of past history, we may change our decision to pay or return at any time. If you chose to opt-in to the payment of ATM and one-time Debit Card transactions (see separate applicable disclosure provided to you), these items will be paid and will result in a fee. If you chose to opt-out of the payment of ATM and one-time Debit Card transactions, these transactions will be declined at the point of sale. You have the right to revoke your opt-in selection at any time by contacting us . The amounts of the fees described here are disclosed in the Additional Products and Services schedule (provided separately to you). For clients in Minnesota: Amended fourth paragraph to now read: If there is not enough money in your account to pay the transactions presented to us, it will impact the amount of overdraft or return item fees you incur. In this situation, we may, at our discretion, either
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1) pay the item or 2) we may return the item, both of which results in a fee to you. Regardless of past history, we may change our decision to pay or return at any time. The amounts of the fees described here are disclosed in the Additional Products and Services schedule (provided separately to you).
Subaccount Organization has been deleted in its entirety. For clients in Nebraska and Iowa: Performance Savings Plus
Your account will be converted to a Consumer Savings account. Withdrawal transactions will be limited to 6. Withdrawal transactions exceeding 6 will be assessed a $10.00 fee per transaction. A $50.00 minimum average daily balance will be required to avoid a $6.00 monthly service charge. For clients in Nebraska and Iowa: Savings II Your account will be converted to a Consumer Savings account. Withdrawal transactions will be limited to 6. Withdrawal transactions exceeding 6 will be assessed a $10.00 fee per transaction. A $50.00 minimum average daily balance will be required to avoid a $6.00 monthly service charge. For clients in Nebraska and Iowa: Star Checking Your account will be converted to a Premium Checking account which will now have a lower minimum average daily balance requirement of $750.00 to avoid a $15.00 monthly service charge.
Telephone Transfers and Instructions Deleted the second sentence regarding the restriction of pre-authorized transfers to 6.
Address or Name Change Amended second sentence to now read: Changes must be made in the manner prescribed by the bank and by a party with authority on the account.
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Terms and conditions.
Overdraft Addendum This overdraft addendum is part of the Terms and Conditions of your account. The information in this addendum is being provided to help you understand what happens if your account is overdrawn. Understanding the concepts of overdrafts and non-sufficient funds (NSF) is important and can help you avoid being assessed fees or charges. This section also provides contractual terms relating to overdrafts and NSF transactions. An overdrawn account will typically result in you being charged an overdraft fee or an NSF fee. Generally, an overdraft occurs when there is not enough money in your account to pay for a transaction, but we pay (or cover) the transaction anyway. An NSF transaction is slightly different. In an NSF transaction, we do not cover the transaction. Instead, the transaction is rejected and the item or requested payment is returned. In either situation we can charge you a fee. For purposes of our account relationship with you, we define an Overdraft to be an event where a transaction initiated by you creates or increases a negative balance in your account and we pay the item on your behalf. A Return is an event where a transaction initiated by you creates or increases a negative balance in your account and we return the item to the party that presented it to us. When we return an item, those funds are added back to your account and you are then obligated to the person you wrote the check to. In both situations, our fee for overdrafts or returns may be assessed. The term “Overdraft” has the same meaning as “Insufficient Funds,” “Non-Sufficient Funds” or “Paid NSF” or “Paid Item” which you may see on notices or statements sent to you by us or our vendors. The term “Return” has the same meaning as “Returned NSF” or “Returned Item.” Determining Your Account Balance Your account’s actual balance (sometimes called the ledger balance) only includes transactions that have settled up to that point in time, that is, transactions (deposits and payments) that have posted to your account. The actual balance does not include outstanding transactions (such as checks that have not yet cleared and electronic transactions that have been authorized but which are still pending). The balance on your periodic statement is the ledger balance for your account as of the statement date. Overdrafts You understand that we may, at our discretion, honor withdrawal requests that overdraw your account. However, the fact that we may honor withdrawal requests that overdraw the account balance does not obligate us to do so later. So you can NOT rely on us to pay overdrafts on your account regardless of how frequently or under what circumstances we have paid overdrafts on your account without notice to you. You can ask us if we have other account services that might be available to you where we commit to paying overdrafts under certain circumstances, such as an overdraft protection line-of-credit or a plan to sweep funds from another account you have with us. You agree that we may charge
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Overdrafts (Continued) fees for overdrafts. We may use subsequent deposits, including direct deposits of social security or other government benefits, to cover such overdrafts and overdraft fees. For clients in Nebraska and Iowa: For consumer accounts, we will not charge fees for overdrafts caused by ATM withdrawals or one-time debit card transactions if you have not opted-in to that service. For clients in Minnesota: For consumer accounts, we will not charge fees for overdrafts caused by ATM withdrawals or one-time debit card transactions. Non-Sufficient Funds (NSF) Fees If an item drafted by you (such as a check) or a transaction you set up (such as a preauthorized transfer) is presented for payment in an amount that is more than the amount of money in your account, and we decide not to pay the item or transaction, you agree that we can charge you an NSF fee for returning the payment. Be aware that such an item or payment may be presented multiple times and that we do not monitor or control the number of times a transaction is presented for payment. You agree that we may charge you an NSF fee each time a payment is presented if the amount of money in your account is not sufficient to cover the payment, regardless of the number of times the payment is presented. Payment Types Some, but not necessarily all, of the ways you can access the funds in your account include debit card transactions, automated clearing house (ACH) transactions and check transactions. All these payment types can use different processing systems and some may take more or less time to post. This information is important for a number of reasons. For example, keeping track of the checks you write and the timing of the preauthorized payments you set up will help you to know what other transactions might still post against your account. For information about how and when we process these different payment types, see the “Payment Order of Items” on the following page. Balance Information Keeping track of your balance is important. You can review your balance in a number of ways including reviewing your periodic statement, reviewing your balance online, accessing your account information by phone, or coming into one of our branches.
Funds Availability Please refer to the Funds Availability Policy provided to you at account opening.
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Terms and conditions.
Payment Order of Items The order in which items are paid is important if there is not enough money in your account to pay all of the items that are presented. The payment order can affect the number of items overdrawn or returned unpaid and the amount of the fees you may have to pay. To assist you in managing your account, we are providing you with the following information regarding how we process those items. We encourage you to make careful records and practice good account management. This will help you to avoid creating items without sufficient funds and potentially incurring the resulting fees. It is our process to post credits or deposits (transactions where money is added to your account) to your account first. Then, we post debits (transactions where money is deducted from your account based on transactions you have initiated or from fees we assessed). All items presented within a type of transaction described below will be paid in order of lowest dollar amount to highest dollar amount. This means a $3.00 item will be paid before a $10.00 item and so on. The only exception to this are the checks you write on your account. These are paid in check number order. If you have more than one transaction on the same day (and do not have sufficient funds in your account) the order we use to post those transactions may affect the number and extent of overdrafts you have on that day. We encourage you to keep careful records and practice good account management to avoid authorizing debits without sufficient funds and incurring the resulting overdraft or return item fee(s). There are two parts to the processing of transactions, the type of transaction and the order of payment within each type of transaction. These are important as each one impacts your account by either crediting or debiting your balance. Generally, we process debits in the following order: External wires, automatic payments or transfers, checks cashed from your account at one of our locations, Debit Card transactions (non-ATM transactions), telephone transfers, ATM withdrawals from machines we own, ACH (pre-authorized debits for items like life insurance premiums), ATM withdrawals from machines we do not own and physical checks presented to us from other institutions or the Federal Reserve. You understand that the order may change from time to time based on regulatory requirements, technology and industry standards. This may also include different timing for types of transactions based on how the transaction is presented and administered by us and finally, the processing of transactions may vary based on the source and respective cutoff times applicable for the systems utilized.
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Safe Deposit Box If you currently have a safe deposit box, please review the new prices associated with your appropriate box size*.
Box Size 2x5 3x5 3x10
Price $15.00 $20.00 $40.00 $20.00 $20.00 $40.00 $30.00 $40.00 $50.00
Box Size 6x7
Price $45.00 $50.00 $60.00 $75.00 $80.00 $80.00 $100.00 $150.00 $150.00
6x10 8x10
4x4 4x5 4x10 5x5 5x7 5x10
10x10 10x15 15x10 15x15 16x22 22x15
* Discounts will be grandfathered.
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Scan this code to access your dedicated resource page or visit american.bank/clientinfo/QANBG We’re here to help during this upgrade process. 651.290.8176 customerserviceMN@anbank.com
Version: Q2
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Version: Q2
IMPORTANT INFORMATION Please review before May 14, 2021
8990 W Dodge Rd, Omaha, NE 68114
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