| Getting Started | 7 |
| Business Online Banking Overview | 7 |
| Business Online Banking Transaction Types | 7 |
| Logging Off | 9 |
| Resetting a Forgotten Password | 10 |
| Home Page | 12 |
| Home Page Overview | 12 |
| Account Details Overview | 15 |
| Details & Settings | 17 |
| Quick Transfer | 18 |
| Account Nickname | 19 |
| Account Grouping | 20 |
| Editing a Group | 21 |
| Add an Account to a Group | 22 |
| Deleting a Group | 23 |
| Security | 24 |
| Protecting Your Information | 24 |
| General Guidelines | 24 |
| Login ID and Password | 24 |
| Fraud Prevention | 24 |
| Security Preferences | 25 |
| Change Password | 25 |
| Change Login ID | 26 |
| Secure Delivery | 27 |
| Alerts Overview | 28 |
| Account Alerts | 29 |
| History Alerts | 30 |
| Non-Online Transaction Alerts | 31 |
| Online Transaction Alerts | 32 |
| Secure Message Overview | 33 |
| Sending a Secure Message | 34 |
| eStatements | 35 |
| Statements | 35 |
| Settings | 36 |
| Accessibility | 36 |
| Help | 37 |
| Help | 37 |
| Business Banking | 38 |
| Recipients Overview | 38 |
| ACH Only- Part 1 of 2: Adding a Recipient | 39 |
| ACH Only- Part 2 of 2: Recipient Account Detail | 40 |
| ACH & Wire- Part 1 of 4: Adding a Recipient | 41 |
| ACH & Wire- Part 2 of 4: Beneficiary FI Detail | 42 |
| ACH & Wire- Part 3 of 4: Intermediary FI Detail | 43 |
| ACH & Wire- Part 4 of 4: Recipient Account Detail | 44 |
| Wires Only (Domestic) - Part 1 of 4: Adding a Recipient | 45 |
| Wires Only (Domestic)- Part 2 of 4: Beneficiary FI Detail | 46 |
| Wires Only (Domestic)- Part 3 of 4: Intermediary FI Detail | 47 |
| Wires Only (Domestic)- Part 4 of 4: Recipient Account Detail | 48 |
| Wires Only (International)- Part 1 of 4: Adding a Recipient | 49 |
| Wires Only (International)- Part 2 of 4: Beneficiary FI Detail | 50 |
| Wires Only (International)- Part 3 of 4: Intermediary FI Detail | 51 |
| Wires Only (International)- Part 4 of 4: Recipient Account Detail | 52 |
| Editing a Recipient | 53 |
| Editing a Recipient’s Templates | 54 |
| Deleting a Recipient | 55 |
| Payment Template Overview | 56 |
| Creating a Template | 57 |
| ACH Credit | 58 |
| ACH Debit | 60 |
| Domestic Wire | 62 |
| International Wire | 64 |
| Sending a Single Payment | 67 |
| ACH Credit | 67 |
| ACH Debit | 70 |
| Domestic Wire | 73 |
| International Wire | 76 |
| Commercial Banking | 79 |
| Upload From CSV File | 79 |
| Creating a New File Map | 79 |
| Using an Existing CSV File Map | 82 |
| Using an Existing NACHA File Map | 84 |
| Editing an Existing File Map | 86 |
| Deleting an Existing File Map | 87 |
| Activity Center Overview | 88 |
| Using Filters | 89 |
| Creating or Deleting Custom Views Using Favorites | 90 |
| Editing Transactions | 91 |
| Canceling Transactions | 92 |
| Viewing, Approving or Canceling a Transaction | 93 |
| Single Transaction | 93 |
| Multiple Transactions | 94 |
| Editing or Using a Template | 95 |
| Deleting a Template | 96 |
| Wire Activity | 97 |
| ACH Pass-Thru | 98 |
| ACH Pass-Thru Upload Errors | 98 |
| ACH Pass-Thru Upload Details | 99 |
| Reports Overview | 100 |
| Company User Activity Report | 101 |
| Transaction Report | 102 |
| ACH Activity Report | 103 |
| ACH Activity Report Previous Day(s) | 104 |
| Balance and Activity Statement-Previous Day(s) | 105 |
| Cash Position Report Previous Day(s) | 106 |
| Wire Online Origination Report | 107 |
| Editing a Report | 108 |
| Deleting a Report | 109 |
| Mobile Authorizations | 110 |
| Transfer Money | 112 |
| Individual Transfers | 112 |
| Multi-Account Transfers Overview | 114 |
| Multi-Account Transfers- Creating a Template | 115 |
| Multi-Account Transfers- Single Transfer | 117 |
| Editing a Multi-Account Transfer Template | 119 |
| Deleting a Multi-Account Transfer Template | 120 |
| Positive Pay | 121 |
| Introduction | 121 |
| Managing Exceptions | 122 |
| Add a Check Confirmation | 124 |
| Submit Issued Check File | 125 |
| Advanced Positive Pay | 126 |
| Introduction | 126 |
| Quick Exception Processing | 127 |
| User Setup | 130 |
| Submit Issued Check File | 135 |
| Add New Issued Check File | 136 |
| Void a Check | 137 |
| Check Search | 138 |
| Reverse Positive Extract Pay | 140 |
| ACH Transaction Search | 141 |
| ACH Authorization Rules Setup | 142 |
| Create an ACH Authorization Rule | 142 |
| Manage ACH Authorization Rules | 144 |
| Outstanding Issued Checks | 145 |
| Daily Checks Issued Summary | 146 |
| Stops and Voids | 147 |
| Exception Items | 148 |
| Stale Dated Checks | 149 |
| Incoming ACH Originator Report | 150 |
| Incoming ACH Receiver Report | 151 |
| Account Reconciliation | 152 |
| Issued Check File Processing Log | 153 |
| Company Entitlements Report | 154 |
| Users | 155 |
| User Roles Overview | 155 |
| Creating, Editing or Copying a User Role | 156 |
| Part 1 of 10: Choosing Transactions to Add/Edit in User Role | 157 |
| Part 2 of 10: Establishing Transaction View Rights | 158 |
| Part 3 of 10: Approval Limits | 159 |
| Part 4 of 10: Disabling a Transaction Type | 160 |
| Part 5 of 10: Allowed Actions | 161 |
| Part 6 of 10: Enabling Operation Rights | 162 |
| Part 7 of 10: Choosing the Maximum Draft Amount | 163 |
| Part 8 of 10: Selecting Subsidiaries | 163 |
| Part 9 of 10: Enabling Allowed Accounts | 164 |
| Part 10 of 10: Choosing Drafting Hours | 165 |
| User Role Policy Tester | 166 |
| Deleting Allowed Actions | 168 |
| Establishing Rights to Access Features | 169 |
| Establishing Rights to Access Accounts | 170 |
| Deleting a User Role | 171 |
| Users Overview | 172 |
| User Management Overview | 173 |
| Adding a New User | 174 |
| Editing a User | 175 |
| Deleting a User | 176 |
| Mobile Security | 177 |
| Mobile Security Preferences | 177 |
| Enabling Touch ID or Fingerprint Login | 177 |
| Enabling Face ID | 179 |
| Disabling Touch ID, Fingerprint or Facial ID Login | 180 |
| Apple® Watch | 181 |
| Apple® Watch Setup | 181 |
| Viewing Balances and Transactions | 181 |
| Enabling and Disabling Push Notifications | 182 |
| Glossary Terms | 183 |
| Terms | 183 |
| Acronyms | 184 |