Bank of Akron Personal Mobile App User Guide

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Table of Contents Getting Started

User Enrollment.............................................................................................................6 New User................................................................................................................................. 6 Logging Off.............................................................................................................................. 7 Resetting a Forgotten Username................................................................................8 Resetting a Forgotten Password..................................................................................9 Transactions Accounts Page Overview............................................................................................10 Account Settings................................................................................................................... 12 Edit Nickname....................................................................................................................... 12 Viewing a Transaction Image.....................................................................................13 Attaching an Image to a Transaction........................................................................14 Hide Account......................................................................................................................... 15 Unhide Account.................................................................................................................... 16 Security Protecting Your Information......................................................................................17 General Guidelines............................................................................................................... 17 Login ID and Password........................................................................................................ 17 Fraud Prevention.................................................................................................................. 17 Alerts Delivery Options...............................................................................................18 Security Alerts....................................................................................................................... 19 Account Alerts....................................................................................................................... 20 Secure Message Overview. ........................................................................................21 Sending a Secure Message.........................................................................................22 Transaction Types Moving Money Overview............................................................................................23 Transactions Transfers.......................................................................................................................25 Canceling a Transfers........................................................................................................... 27 Deposits........................................................................................................................28 Viewing Deposits Details..................................................................................................... 29 Customer to Customer...............................................................................................30 Adding a Payee..................................................................................................................... 30 Deleting a Payee................................................................................................................... 31 Sending Money to a New Payee......................................................................................... 32 Sending Money to an Existing Payee................................................................................. 33