Bank of Akron Personal Online Banking User Guide

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Table of Contents Getting Started

User Enrollment.............................................................................................................7 New User................................................................................................................................. 7 Logging Off.............................................................................................................................. 8 Resetting a Forgotten Username................................................................................9 Resetting a Forgotten Password................................................................................10 Transactions Page Transactions Page Overview......................................................................................12 Account Settings................................................................................................................... 14 Viewing and Printing a Transaction Image...............................................................15 Attaching an Image to a Transaction........................................................................16 Security Protecting Your Information......................................................................................17 General Guidelines............................................................................................................... 17 Login ID and Password........................................................................................................ 17 Fraud Prevention.................................................................................................................. 17 Alerts Overview............................................................................................................18 Edit Delivery Preferences.................................................................................................... 18 Editing Alerts................................................................................................................19 Account Alerts....................................................................................................................... 19 Security Alerts....................................................................................................................... 20 Secure Message Overview. ........................................................................................21 Sending a Secure Message.........................................................................................22 Transaction Types Moving Money Overview............................................................................................23 Transactions Transfers.......................................................................................................................25 Managing Transfers............................................................................................................. 27 Deposits........................................................................................................................28 Viewing Check Deposit History........................................................................................... 29 Customer to Customer...............................................................................................30 Adding a Payee..................................................................................................................... 30 Deleting a Payee................................................................................................................... 31 Sending Money to a New Payee......................................................................................... 32 Sending Money to an Existing Payee................................................................................. 33 Viewing Payment Details..................................................................................................... 34