Bank of New Hampshire Personal Online Banking Guide

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Table of Contents Getting Started

New User Enrollment....................................................................................................7 Logging Off.............................................................................................................................. 8 Resetting A Forgotten Password.................................................................................9 Home Page Home Page Overview..................................................................................................11 Account Details Overview...........................................................................................12 Details & Settings........................................................................................................14 Quick Transfer.............................................................................................................15 Account Nickname......................................................................................................16 Account Grouping.......................................................................................................17 Editing a Group Name......................................................................................................... 18 Deleting a Group.................................................................................................................. 18 Security Protecting Your Information......................................................................................19 General Guidelines............................................................................................................... 19 Login ID and Password........................................................................................................ 19 Fraud Prevention.................................................................................................................. 19 Security Preferences...................................................................................................20 Change Password................................................................................................................. 20 Change Login ID................................................................................................................... 21 Secure Delivery..................................................................................................................... 22 Mobile Security Preferences......................................................................................23 Enabling Touch ID or Fingerprint Login............................................................................. 23 Disabling Touch ID or Fingerprint Login............................................................................ 25 Enabling Face ID................................................................................................................... 26 Alerts Overview............................................................................................................27 Online Transaction Alerts.................................................................................................... 28 Reminder............................................................................................................................... 29 Security Alerts Overview.............................................................................................30 Edit Delivery Preferences.................................................................................................... 30 Real-Time Alerts...........................................................................................................31 Setting Up Real-Time Alerts................................................................................................ 31 Enable/Disable Real-Time Alerts........................................................................................ 32 Edit a Real-Time Alerts......................................................................................................... 33 Real-Time Alerts Notification Settings............................................................................... 34 Secure Message Overview.........................................................................................35 Sending a Secure Message.........................................................................................36

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