Banner Bank Business Mobile Remote Deposit User Guide

Business Mobile Remote Deposit User Guide

II

Published by Murphy & Company, Inc. 13610 Barrett Office Dr

St. Louis, MO 63021 www.mcompany.com

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Getting Started

Welcome to Business Mobile Remote Deposit with Banner Bank. Whether you are working from home or at the office, using a mobile phone, tablet or laptop, Banner’s Business Mobile Remote Deposit service is a safe, easy and convenient way to process deposits and manage deposit activity. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the mobile deposit process. If you have additional questions or require technical support, please contact Banner’s Treasury Management Support team at 877-856-7933, or by email at treasurymanagement@bannerbank.com.

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Table of Contents Getting Started

Introduction...................................................................................................................3 Supported Hardware and Software .................................................................................... 3 User Terminology .................................................................................................................. 5 Accessing the Application ..................................................................................................... 5 Session Timeouts................................................................................................................... 6 Available Resources............................................................................................................... 6 Using the Mobile App Logging In to the Mobile App ......................................................................................7 Mobile Solution Privileges and Roles ................................................................................. 7 Register Your Secure Token.................................................................................................. 9 Making a Mobile Deposit ...........................................................................................10 Viewing Mobile Deposit History ................................................................................13 Administration Administrator Overview .............................................................................................14 Logging In: Admin User ..............................................................................................15 Updating the Admin Profile................................................................................................ 16 Add a User ...................................................................................................................17 User Troubleshooting Tips ................................................................................................. 17 Edit, Manage and Delete Users, and Reset Passwords ..........................................20 Unlocking a User Profile.............................................................................................21 Listing Deleted Profiles ....................................................................................................... 22 Password Changes (User) ..........................................................................................23 Transaction Status Summary ....................................................................................24 Transaction Status Report ........................................................................................26 Working with Deposits ...............................................................................................28 Voiding a Transaction ......................................................................................................... 28 Editing a Transaction Amount ........................................................................................... 30 Editing an Effective Date for a Transaction ...................................................................... 31 Reporting The Reports Page........................................................................................................32 Using the Report Builder Utility ................................................................................33 Report Results ...................................................................................................................... 36 Additional Reports ......................................................................................................37 Deposit Results ................................................................................................................... 37 Credits and Debits PDF Report .......................................................................................... 38 Standard Reports................................................................................................................. 39

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Getting Started Introduction

The Business Mobile Remote Deposit User Guide can be accessed by company users to navigate Banner Bank’s Business Mobile Remote Deposit app to make mobile deposits, and the Business Mobile Remote Deposit Administration console to review, manage and report on those deposits. Your Company Administrator will determine which users have access to make mobile deposits to which accounts, and further manage the aggregation of deposit transactions and reporting in Administration. Users will be able to complete the following. • Using a certified mobile device, make deposits at any time from multiple locations to a single or multiple accounts. • Add reference information to deposits including customer account or invoice numbers. • Log in to Business Mobile Remote Deposit Administration to view consolidated reporting on transactions submitted for deposit, including which users submitted which deposits. • From the Administration console, edit and void deposit transactions. • Admin users will be able to assign user roles, unlock users, and add, modify, or delete user access as needed. Supported Hardware and Software This document notes requirements specific to the Business Mobile Remote Deposit application. If applicable, other Banner Bank applications you utilize, including Business Online Banking, may have additional requirements. Making mobile remote deposits will require the following to download and access the Banner Bank Business Deposit app. Hardware • Apple ® phones and tablets • Android TM phones and tablets Software • Apple iOS ® versions 13 and 14 • Android versions Oreo (excluding tablet), Pie, and 10

Getting Started: Introduction

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Business Mobile Remote Deposit Administration requires the following software. For Microsoft Windows: • Microsoft Windows 8.1: Google Chrome • Windows 10: Microsoft Edge Chromium, or Google Chrome For Apple Mac:

• macOS 10.14x Mojave: Google Chrome • macOS 10.15x Catalina: Google Chrome • macOS 11.x Big Sur: Google Chrome

Note : The current version of Chrome and its two previous versions are supported.

Getting Started: Introduction

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User Terminology Throughout this document, the text will refer to certain parties and their responsibilities in using the application. The following terms will help define “who is who” while performing tasks in the system. A. Admin User: The admin user is responsible for creating, deleting, enabling, and disabling additional users within your company. In addition, the admin user is responsible for the following. • Editing, unlocking, and/or deleting a user’s profile • Resetting a user’s password to provide a temporary one • Assigning specific roles or functions to a user • Enabling access to any and all accounts (locations) for which a user will be processing deposits B. User: A company employee authorized by an admin user to use the Remote Deposit application for processing deposits. Based on their assigned privileges/roles, users will have the ability to perform the following. • Process transactions • Generate reports • Research historical transactions • Edit transactions Accessing the Application The Business Mobile Remote Deposit application has different routes of access, each one allowing you to perform different tasks. The following is a brief description of the ways to access the application and what each route offers. • Mobile App: Once downloaded to a certified mobile device from the appropriate app store, the Banner Bank Business Deposit app allows you to create a new deposit with images of the front and back sides of checks. • Administration Portal: Admins access the Business Mobile Remote Deposit Administration portal to set up users and assign them privileges and roles to perform tasks. Users access the portal to generate reports about deposits, edit transactions, and view transaction history. The administration portal is accessed by logging into Business Online Banking using your Online Banking login credentials, and then selecting Remote Deposit in the navigation menu. If you are the designated Company Administrator, you will then log into Business Mobile Remote Deposit using the credentials supplied to you via secure email by our Treasury

Getting Started: Introduction

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Management Support team. For the additional security it provides, we recommend accessing the Business Mobile Remote Deposit application through Business Online Banking. Session Timeouts The Mobile Deposit App will automatically log off a user who locks the mobile device and/or places it into an idle status. Closing the app on the mobile device will also log a user out of the system. The web-based Administration portal will automatically log off users who have been inactive for 30 minutes. A Session Timeout Warning page appears two minutes before a user is logged out and provides an opportunity to remain logged in. Click the OK button to remain logged in. Available Resources Please contact our Treasury Management Support team at treasurymanagement@bannerbank.com or 1-877-856-7933 with any questions you have regarding the information in this guide or your Business Mobile Remote Deposit service. We are available to assist weekdays from 7 a.m. to 6 p.m. PT.

Getting Started: Introduction

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Using the Mobile App Logging In to the Mobile App

If you are the Company Administrator, you will receive a secure email from Banner Bank with a user name, temporary password, and company name to use when logging in to the mobile app. If you are a user, your company administrator will provide you with log in credentials. Mobile Solution Privileges and Roles All users authorized to access Business Mobile Remote Deposit will need to be assigned the following privilege and role within Remote Deposit User Administration.

Privilege

Role

Role Description

Allows user to access and use the Business Mobile Remote Deposit application.

Mobile RDC Application

Customer Services

Note : Download the Banner Bank Business Deposit app appropriate for your mobile device, which will allow you to access the Business Mobile Deposit login. Look for the Banner Bank logo in your app store. Remember that closing the app will automatically log out your profile. To keep your account secure, you will also need to download the Symantec VIP Access virtual token app for your mobile device.

Using the Mobile App: Logging In to the Mobile App

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From the Banner Bank Business Deposit app , open Business Mobile Deposit . 1. Enter your username, password and company. Click the Login button. If you are logging in for the first time, the system may prompt you to change your password. 2. Enter the temporary password in the Current Password field. 3. Choose a new password, and enter the same sequence of characters in the New Password and Confirm Password fields. Passwords expire every 90 days and are case-sensitive. Use the following guidelines when creating a new password:

• At least 1 uppercase letter • At least 1 lowercase letter • At least 1 number • 8-15 characters in length 4. Click the Next button to continue.

Using the Mobile App: Logging In to the Mobile App

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Register Your Secure Token When logging into Business Mobile Remote Deposit for the first time, you will be prompted with a token registration question. • Your Token Serial Number/Credential ID is permanently assigned to you once you’ve downloaded it. • The Token Code/Security Code expires every 30 seconds. • After completing this initial registration, you’ll only need the Token Code/ Security Code to log in. • If you upgrade or change phones, the VIP Access app Token number may still show on your phone, but the credential ID will be different with each new device. Please contact TM Support at 1-877-856-7933 to reset your RD token profile for BmRDC, so you can register your new Remote Deposit Token.

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1. Click the Yes button. 2. Enter your virtual token information, obtained from the VIP Access app , into the appropriate fields and click the Submit button . 3. You will receive a confirmation of the successful token setup. Click the Continue button to be taken to the home screen of the app.

Using the Mobile App: Logging In to the Mobile App

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Using the Mobile App Making a Mobile Deposit

Note : The Business Mobile Deposit app will add a “virtual” endorsement to back images of your checks when you make a deposit. To ensure the original paper item cannot be later presented for deposit at another institution if it is lost or stolen, we recommend “physically” endorsing your remotely deposited items with the phrase “For Mobile Deposit Only.” Remotely deposited items should then be secured and disposed of according to the terms of your Banner Bank Remote Deposit Services Agreement.

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1. Log in to the Business Mobile Deposit app. From the Deposits page, click the Create Deposit button to start a new deposit. 2. Select a location from the “Location” drop-down menu to specify a deposit account. 3. Click the Create Deposit button. 4. Click the Checks button to add a check.

Using the Mobile App: Making a Mobile Deposit

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5. Enter the amount of the check you wish to deposit. 6. Click the Front button. The camera functionality on your mobile device will start. Take a picture of the front side of the check. Use the following guidelines to ensure your picture will be captured and read correctly. • Sufficient lighting is available. • All edges of the check are visible in the picture. • Place the check in front of a dark background. • Avoid blurry images. 7. Click the Back button. Use the same guidelines listed above and take a good image of the back of the check. 8. (Optional) Use the “Customer Associated with Check” drop-down to specify a customer for this deposit. 9. Click the Deposit Check button.

Using the Mobile App: Making a Mobile Deposit

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10. If you wish to add another check to the same deposit, click the Checks button and repeat steps 5 through 9. 11. Once all checks have been added, click the Submit button. 12. A message appears stating the deposit was successfully submitted for processing. You will be returned to the Deposits screen.

Using the Mobile App: Making a Mobile Deposit

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Using the Mobile App Viewing Mobile Deposit History

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1. On the Deposits screen, under History select the deposit you wish to view. 2. The Details page for the deposit appears, including back and front images of the checks included in the deposit. You may view a larger version of the check image by selecting the image.

Note : Deposit history will be available in the Recent Activity section of the Business Mobile Remote Deposit app Home page for ten (10) calendar days after a deposit is made.

Using the Mobile App: Viewing Mobile Deposit History

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Administration

Administrator Overview The administrator is responsible for creating users and maintaining user profiles for employees within your organization. An admin grants a user certain privileges and roles so that the user can perform tasks in the system.

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In the Admin tab, click Users. A. Add Users – Admins have the ability to create new users. B. Edit Users – As the admin, you will need to update user profiles from time to time. C. Unlock Users – Users can be locked out of the system. As the admin you can unlock users.

Note : If you need to designate additional admin users, please contact our Treasury Management Support team for assistance.

Administration: Administrator Overview

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Administration

Logging In: Admin User If you are your company’s primary administrator for Business Mobile Remote Deposit, our Treasury Management Support team will provide you with an ADMIN username, a temporary password and a company name via Secure email that must be entered upon first logging in to the application. Instructions for accessing Business Mobile Remote Deposit Administration can be found in the Accessing the Application instructions shown on page 6.

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2 1. Enter your User Name, Password and Company. 2. Click the Login button.

3. The system will prompt you to change your password. Passwords expire every 90 days and are case-sensitive. Use the following guidelines when creating a new password:

• At least 1 uppercase letter • At least 1 lowercase letter • At least 1 number • 8-50 characters in length 4. Click the Update Password button.

Note : If an admin user forgets their password, they must call TM Support at 1-877-856-7933 to reset their password. If a sub-user forgets their password, the primary administrator or another admin user can update the profile and reset the user’s password.

Administration: Logging In: Admin User

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Updating the Admin Profile As an admin user, you will need to update your profile with an email address where a new temporary password can be sent, if needed.

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Click the Admin tab. 1. Click the Edit icon for the user profile to be updated (in this case, the admin). 2. Make changes to the Update User Settings, Privileges for this User, Roles and Locations sections. 3. Click the Update button to save the changes.

Note : Note that the Email Address field is in the Update User Settings section.

Administration: Logging In: Admin User

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Administration

Add a User Admin users are responsible for creating user profiles for those completing tasks within the Business Mobile Remote Deposit application. The admin user is also responsible for updating user profiles, providing new passwords, unlocking users in the event they become locked out of the system, and deleting a user’s profile if necessary. All individuals who will be making mobile deposits or running reports will need a user profile. User Troubleshooting Tips There are instances that may generate duplicate Business Mobile Remote Deposit alert emails. Duplicated email addresses: For every instance of the same email address that is entered into a user’s profile, the application will send an email. For example using the same email address for both the Admin profile and a user profile will cause two identical emails to be sent to that address.

Administration: Add a User

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In the Admin tab, click Users , then click Business User from the Add User drop-down. 1. Fill out the add user settings section: • Full Name: The first and last name of the user. • User Name: The user’s login name. This field is not case-sensitive. • Email Address: The email address of the user. • User Location: Optional informational field to describe the user. • Auto Disable: This field is not used currently.

• Dual Auth Amount: This field is not used currently. • Dual Auth Status: This field is not used currently.

2. Fill out the privileges for this User section. 3. A temporary password is displayed at the bottom of the page. Provide this password to the user you are creating. 4. Click the Add button.

Administration: Add a User

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5. Choose the appropriate customer service privileges. • Credits & Debits PDF Report: A user will have access to the batch image file. • Accounting: Allows a user to run reports, edit transactions and view check images. • mRDC: Allows a user to make mobile deposits. 6. Select the appropriate check boxes under Locations for the user for which the user will scan checks. 7. Click the Update button when you are finished.

Administration: Add a User

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Administration

Edit, Manage and Delete Users, and Reset Passwords

Admin users have the responsibility of enabling/disabling users, deleting a user, resetting a user’s password, and editing/updating user profiles.

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In the Admin tab, click User , then the

icon for the desired user and make the

desired edits. A. Enable or disable the user. Disabling a user keeps the profile intact until access is re-enabled by the admin user. The admin may want to disable a user if a user is on leave for an extended period of time before working with the application again. B. Update the user setting information. C. Update the privileges and roles. D. Add or remove locations. E. Click the Reset Password button to reset their password. The user’s profile will have a case-sensitive temporary password generated. Carefully record this password and provide it to the user. F. Click the Delete User button to delete the user. Deleting a user profile will remove it from the list of users and make it inaccessible. The User Name for that profile cannot be utilized again for a different user. The profile will be categorized as a deleted user. • To delete an admin, you must first remove the Administrator privilege from the user’s profile. G. Click the Update button to save the changes.

Administration: Edit, Manage and Delete Users, and Reset Passwords

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Administration

Unlocking a User Profile

Users can be locked out of the system for keying their password incorrectly five times, when requesting a new temporary password. Admin users are responsible for unlocking an employee’s profile. If an admin user is locked out, contact Banner’s Treasury Management Support for assistance. Follow the steps below to unlock a user’s profile.

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In the Admin tab, click User. 1. Under the Locked column, click the “Unlock” option for that user. The Unlock will disappear, and the user profile will be unlocked.

Administration: Unlocking a User Profile

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Listing Deleted Profiles A list of deleted user profiles is available if you need to refer back to a previous user’s profile information. This list will also provide the profile’s audit history and any updates that may have been made to it.

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1. In the Merchant Users section, select the Deleted Users from the “Filters” drop-down. The list of users will automatically update to display only deleted users. 2. Click the Clear Filters button to remove any filters from the list of users.

Administration: Unlocking a User Profile

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Administration

Password Changes (User)

Although the system will require a new password to be created every 90 days, users have the ability to change their passwords whenever necessary.

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2 Log in to the system, and select User menu | My Settings .

1. If you are not logging in for the first time, the system will prompt you for your current password in order to reach the My Settings page. Once there, locate the “Enter New Password” field and type a new password (see figure above). Use the following guidelines when creating a new password:

• At least 1 uppercase letter • At least 1 lowercase letter • At least 1 number • 8-15 characters in length 2. Click the Update button when you are finished.

Administration: Password Changes (User)

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Administration

Transaction Status Summary Deposits made from a mobile device will post in Business Mobile Remote Deposit Administration and be available for review. You also have the capability to create reports on deposits made and to edit a transaction (depending on the status of the deposit). Upon logging in to Business Mobile Remote Deposit, the Dashboard page appears with the Current Transaction Summary. This page shows the status of all transactions within the past 60 days.

Note : Clicking on any one status from the Current Transaction Summary will automatically generate a report for all transactions within the selected status for the current day.

Administration: Transaction Status Summary

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The following table lists the potential status of any one transaction within the system.

Status

Definition

Approved

The transaction has been verified and will be processed at the designated cut off time.

Processed

The transaction has been transmitted to the appropriate network (ACH or Check 21). Changes can no longer be made, and the transaction can no longer be voided. The transaction has been verified, but the amount of the transaction exceeded the Dual Authorization limit of the user who created it. An authorized approver must review and either approve or void the transaction.

Awaiting Approval

Declined

The transaction has been declined and will not be processed. Contact Treasury Management Support for assistance.

Voided

The transaction has been voided and will not be processed. A transaction may not be voided once the item is in the “Processed” status. An internal error has occurred within the Business Mobile Remote Deposit service. Contact Treasury Management Support for assistance.

Error

In Research

The transaction is being reviewed by Treasury Management Support.

Suspended

The transaction has been verified but has exceeded the deposit velocity limits set for your account.

Resolved

The transaction has been moved into a Resolved status by a user to indicate that no further action related to the transaction is required. Transactions can be moved into a “Resolved” status from a status of “Declined,” “Voided,” “Error,” or “In Research.”

Administration: Transaction Status Summary

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Administration

Transaction Status Report A Transaction Status report is a pre-defined report listing all transactions within a specific status. It automatically generates when you click a status link from the Current Transaction Summary. The report can be printed or saved (exported) into a Microsoft® Office Excel® spreadsheet (.xlsx), a tab-delimited file (.tsv), or a comma-delimited file (.csv).

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In the Dashboard tab, click Current Transaction Summary. 1. Select a status. A list of the first 25 (default value) transactions are displayed, although you may navigate through pages of results to locate more transactions. 2. Click the View icon to view details for a transaction.

Administration: Transaction Status Report

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3. The Transaction Details page appears for that status. Select Show Events and/or Show Audit History to view more details about the transaction. • Show Events: The automated steps/processes a transaction has gone through. The most recent steps are displayed first and include the date/ time the events took place in Central Time. • Show Audit History: Manual interaction with the transaction. Details are displayed with the latest steps first and includes the date/time processes took place in Central Time.

Administration: Transaction Status Report

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Administration

Working with Deposits

Voiding a Transaction A transaction can be voided as long as it is still in a status of Approved. An approved transaction will be moved to the Processed status once it has been received and posted by Banner.

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In the Dashboard tab, click Current Transaction Summary. 1. Click the “Approved” link to view transactions not yet processed. 2. A report of approved transactions appears. Select the the transaction you would like to void. 3. From the Transaction Details page, click the Actions button and then select the Void button. View icon next to

Administration: Working with Deposits

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4. The system will ask you to confirm voiding the transaction. Click the Void button. 5. The transaction will be voided and appear as a Voided status on the Current Transaction Summary page until it is resolved. Resolving a transaction means indicating a reason why the transaction was voided for communication and auditing purposes. Click the Actions button to enter a reason why the transaction was voided. 6. Enter a reason as to why the transaction is resolved. For example, the transaction was deposited in the wrong account. Click the Resolve button. This transaction will now appear under the “Resolved” status.

Administration: Working with Deposits

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Editing a Transaction Amount You may need to edit an amount if a transaction has had the wrong amount keyed in when the deposit was made. A transaction amount can only be edited when in the “Approved” status.

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7 In the Dashboard tab, click Current Transaction Summary. 1. Click the “Approved” link to view transactions not yet processed. 2. A report of approved transactions appears. Select the

View icon next to

the transaction you would like to edit. 3. To edit the transaction amount, select the

Edit icon to the left of the Sale

field. 4. The Sale amount will become an editable field where you can enter a new amount. Enter a new amount and a Reason for changing the amount. 5. Select the Save button when finished. Selecting the Cancel button will cancel the change.

Administration: Working with Deposits

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Editing an Effective Date for a Transaction Some checks may have specific instructions about depositing, including a specific effective date. Other checks may need an effective date pushed back if the deposit was made ahead of time. Use the following steps to change the effective date of a deposit item.

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In the Dashboard tab, click Current Transaction Summary. 1. Click the “Approved” link to view transactions not yet processed. 2. A report of approved transactions appears. Select the the transaction you would like to edit. 3. To change the date the transaction will be processed, click the next to the Effective Date field. 4. The Effective Date field will become an editable field where you can enter a new date. A calendar option appears for date selection, or you may type in a date in MM/DD/YYYY format. You will also need to enter the Reason for changing the effective date. 5. Select the Save button when finished. Selecting the Cancel button will cancel the change. View icon next to Edit icon

Administration: Working with Deposits

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Reporting The Reports Page

In addition to the Current Transaction Summary and the Transaction Details pages, Business Mobile Remote Deposit has several reports available with specific information about your transactions. It also features a report builder that allows you to customize the information displayed. The Reports tab grants you access to a number of reports available to run. • Standard Reports: Provides a list of reports with pre-set filters to show specific items. For example, the Show Items Detected as Duplicate Transactions option generates information about all of the transactions that have been flagged as duplicate items in any number of deposits. • My Reports: Allows you to customize a report based on your informational needs. You may save this report as a template for future use, and it will be available only to your profile as a user. • Shared Reports: Allows you to customize a report and save it as a template available for other users to access and use. Only the person who created this report template can delete it. • Credits and Debits to Your Merchant Settlement Account: Identifies deposits made within a date range and displays individual transaction amounts making up the deposit, with details of each transaction. (Not available in all Business Mobile Remote Deposit applications.) Note : For any Standard Report, the pre-set filters can be customized to fit your needs by altering the report filters.

Reporting: The Reports Page

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Reporting Using the Report Builder Utility

The report builder utility can be used to create one-time queries and custom recurring daily, weekly, and monthly reports for bookkeeping, historical research, and problem solving. There are two options when creating a customized report: New Report and New Shared Report. While both are customizable, the shared report is available to other users who have access to the system. Other users will be able to pull the shared report and use its settings to generate information. Only the user who created the shared report can delete it.

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Reporting: Using the Report Builder Utility

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In the Reports tab, click New Report or New Shared Report . 1. Enter a Title for the report.

2. Select the Report Type. Designate if your report will be a Transaction Report based upon the current status of a transaction, or a Historical Event Report based upon past events a transaction has been through in the system. 3. Select the Date Range . In the Date Type field, select either Transactions Created or Effective Dates for the report, which will determine if the report displays transactions based upon the date they were created versus the date they took effect. • Select a pre-specified date range using the Export Date Range option (ideal for recurring reports), or specify your own date range with the Start Date and Start Time and the End Date and End Time fields. 4. Complete the Advanced filters section. Specify the Location and Status of the transaction you wish to have in your report. • Settlement Status: Whether a transaction has been deposited. Designate a single status or multiple statuses by selecting the appropriate check box(es). • Origin of Transaction: Determines how the transaction was received and will be coded. You may designate a single origin for the report or multiple origins by selecting the check box next to each option. • Originated As: Specifies how the transaction will be processed. You may designate a single type or multiple types. • Account Type: Determines the type of transaction the report will display. You can select a specific account type or select ALL. • Operation: This option specifies what process a transaction has been through. You may designate one process or select ALL. • Authority Response Code: This option represents the types of return responses that can be received for a transaction. Select a specific response code or select ALL. • Amount Range: The From and To options allow you to look for transactions with a specific amount or between amount values in decimal format (XX.XX). Note : If you are creating a Historical Event Report, a custom date range will be unavailable.

Reporting: Using the Report Builder Utility

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5. Report Layout: This section allows you to organize how the report displays. • Select the “View” check box next to any fields to have them show on the report. • Under Prioritize, use the arrows to change the order in which information appears. For example, select the upward arrow to have a field listed before others, or the select the downward arrow to have other fields listed before it. • Use Freeze to lock fields when viewing a report. This will hold certain fields in view while you explore the rest of the report information. 6. (Optional) At this time, you may choose to select the “Share to All Users” check box if you want to have this report available for other users to view. If you selected New Shared Report previously, this box will already be selected. 7. Click the Run Report button to generate the report. 8. Alternatively, you may wish to save the report for your own use at a later time by clicking the Save to My Reports button. This option will both save the report and generate a report to view.

Reporting: Using the Report Builder Utility

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Report Results

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A. Use the filters to change the report and select Run Reports again, or you can print/export the report, as needed. B. Column headers in the report are selectable for organization. Select a column header to organize the report based on that column’s information, in either ascending order (designated by an upward arrow) or descending order (designated by a downward arrow). C. Click the View icon to the left of an item to view more details about the transaction. D. To change the report template, adjust the report filters as desired, and select Save to My Reports , which will save the filter options as a template for later use.

Reporting: Using the Report Builder Utility

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Reporting Additional Reports

Deposit Results The Deposit Results report is a date range report used to display a list of deposits created. It can be used to monitor the status of current day deposits and the items in them, or to look at previous days’ deposits and items.

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In the Reports tab, under Remote Deposit Capture Reports , select Deposit Results. 1. Enter the search criteria and then click the Get Deposits button. 2. Click the Deposit Details icon to view the events the batch has been through. The details will display on the Deposit Details page. Navigate back to return to the report results. 3. From the Deposit Results page, click the Item Details icon to view the individual transactions within the deposit. 4. Click the View icon under Item Details to view the Batch Item Details page, which has information about the item in relation to the batch. 5. Click the Check Image icon to see specific item detail information. 6. On the Batch Item Details page, click the Show Event link to see the automated steps/processes the transactions has been through. Reporting: Additional Reports

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Credits and Debits PDF Report The Credits and Debits to Your Merchant Settlement Account report is a date range report will display the individual checks that make up a deposit.

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In the Reports tab, under Merchant Settlement Accounts Reports , select Credits and Debits to Your Merchant Settlement Account. 1. Select the date range and then click the Get Batches button. 2. Click the Report icon to see a PDF report with the transaction(s). 3. Click the View icon under the Batch Details column to view the Batch Details page. 4. From the Batch Details page, click the View icon under the Transaction Details column.

Reporting: Additional Reports

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Standard Reports Standard reports are pre-defined daily reports. They can provide you with information about notices of changes received, duplicate transactions, and returned items. To generate these reports, follow the steps below.

Note : Not all reports may be applicable to your Business Mobile Report Deposit setup.

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In the Reports tab. 1. Under the section Standard Reports , select the report you wish to run from the list displayed. 2. Once you select a report, it will run automatically with preset criteria in the report filters. a. To make a temporary change to the report criteria: i . Adjust any filters, as needed. ii. Select Run Report . b. To make a permanent change (saving the report template): i. Adjust any filters, as needed. ii. Adjust the name of the report and select Save to My Reports .

Reporting: Additional Reports

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