Banner Online Banking eGuide

Personal Banking User Guide

II

Published by Murphy & Company, Inc. 13610 Barrett Office Dr

St. Louis, MO 63021 www.mcompany.com

© 2009-2025 Murphy & Company, Inc. Microsoft, Microsoft Money, Windows and Internet Explorer are registered trademarks of Microsoft Corporation. Firefox is a registered trademark of the Mozilla Foundation. Quicken is a registered trademark of Intuit, Inc. Macintosh is a registered trademark of Apple Computer, Inc. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012 Portions of this guide were written by Q2eBanking. Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

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Getting Started

Welcome to Online Banking. Whether at home or at the office, from a mobile phone, tablet or laptop, we strive to make your online banking experience easy and convenient. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the online banking process. If you have additional questions, please contact us during business hours (Monday through Friday, 7 a.m. – 7 p.m. Pacific Time) at 800-272-9933. For online assistance, sign into Banner Online Banking and click the Chat icon to start a text conversation. Our virtual assistant chat is available 24/7 and live chat support is available weekdays, 7 a.m. to 6 p.m. Pacific Time.

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Table of Contents Getting Started

New User Enrollment ...................................................................................................9 Logging In.....................................................................................................................10 Logging Off ........................................................................................................................... 10 Resetting A Forgotten Password...............................................................................11 Unlock/Forgot Login ID ..............................................................................................13 Unlock Login ID .................................................................................................................... 13 Forgot Login ID..................................................................................................................... 14 Home Page Home Page Overview .................................................................................................15 Account Summary Overview .............................................................................................. 17 Account Details Overview ..........................................................................................18 Quick Transfer.............................................................................................................20 Account Nickname......................................................................................................21 Account Grouping.......................................................................................................22 Editing a Group Name......................................................................................................... 23 Deleting a Group.................................................................................................................. 23 Security Protecting Your Information......................................................................................24 General Guidelines .............................................................................................................. 24 Login ID and Password........................................................................................................ 24 Fraud Prevention ................................................................................................................. 24 Security Preferences...................................................................................................25 Change Password ................................................................................................................ 25 Change Login ID ................................................................................................................... 26 Secure Delivery .................................................................................................................... 27 Mobile Security Preferences......................................................................................28 Enabling Touch ID or Fingerprint Login ............................................................................ 28 Enabling Face ID................................................................................................................... 30 Enabling Passcode Authentication .................................................................................... 31 Disabling Passcode Authentication, Touch ID/Face ID or Fingerprint Login............................................................................................................. 32 Alert Preferences Overview .......................................................................................33 Account Alerts ...................................................................................................................... 34 History Alerts........................................................................................................................ 35 Online Transaction Alerts ................................................................................................... 36 Security Alerts Overview ............................................................................................37 Edit Delivery Preferences.................................................................................................... 37

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Contact Us....................................................................................................................38 Secure Message Overview ................................................................................................. 38 Sending a Secure Message ................................................................................................ 40 Get CoBrowse Code ........................................................................................................... 41 Transaction Types Moving Money Overview ...........................................................................................42 Transactions Funds Transfer ............................................................................................................44 Loan Payments............................................................................................................46 Manage External Accounts ........................................................................................48 Add External Account .......................................................................................................... 48 Verify External Account ....................................................................................................... 49 Nickname or Remove External Account............................................................................ 50 Activity Center Overview ............................................................................................51 Using Filters .......................................................................................................................... 52 Creating or Deleting Custom Views Using Favorites ....................................................... 53 Editing Transactions ............................................................................................................ 54 Canceling Transactions ....................................................................................................... 55 Statements, Notices, Taxes........................................................................................56 Snapshot Deposit Deposit Check..............................................................................................................57 Debit Card Controls Debit Card Controls Overview...................................................................................58 To Add a New Card .............................................................................................................. 59 To Activate a Card ................................................................................................................ 60 Card Lock/Unlock................................................................................................................. 61 Set Primary Device............................................................................................................... 62 Card Details .................................................................................................................63 View Digital Card .................................................................................................................. 63 Spend Insights...................................................................................................................... 64 Card on File........................................................................................................................... 65 Debit Card Controls & Alerts .....................................................................................66 Locations............................................................................................................................... 66 Merchant Types.................................................................................................................... 68 Transaction Types................................................................................................................ 69 Spend Limits......................................................................................................................... 70

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Alerts ............................................................................................................................71 Location Alerts...................................................................................................................... 72 Merchant Alerts.................................................................................................................... 73 Transaction Type Alerts....................................................................................................... 74 Spend Limit Alerts................................................................................................................ 75 Debit Card Controls Recent Transations..................................................................76 Manage Card ...............................................................................................................77 Creating a Travel Plan.......................................................................................................... 77 Editing a Travel Plan ............................................................................................................ 79 Deleting a Travel Plan.......................................................................................................... 80 Report Card Lost/Stolen.............................................................................................81 Set PIN..........................................................................................................................82 Bill Payment Payments Overview....................................................................................................83 Hiding or Unhiding Payees from Payment Screen .......................................................... 84 Creating a Payee Overview ........................................................................................85 Creating a Payee: Company.......................................................................................86 Creating a Payee: Person ...........................................................................................88 Part 1 of 3: Choosing Payee and Payment Method......................................................... 88 Part 2 of 3: Adding Payee Information.............................................................................. 89 Part 3 of 3: Keyword (Email Only) and One-Time Activation Code ................................ 90 Editing a Payee ............................................................................................................91 Deleting a Payee .........................................................................................................92 Scheduling Payments .................................................................................................93 Rush Delivery...............................................................................................................94 Recurring Payments ...................................................................................................96 Editing Payments ........................................................................................................97 Skipping Payments .....................................................................................................98 Canceling Payments ...................................................................................................99 Setting Up eBills ....................................................................................................... 100 Adding an Account................................................................................................... 101 Editing an Account ................................................................................................... 102 Deleting an Account ................................................................................................ 103 Editing Personal Information ................................................................................. 104 Editing Alerts ............................................................................................................ 105 Categories................................................................................................................. 106 Editing a Category.................................................................................................... 107 Deleting a Category ................................................................................................. 108

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Outstanding Payments Status of Bill Payments Paid by Check ................................................................. 109 Personal Financial Management Initial Setup............................................................................................................... 110 Manual Accounts ..................................................................................................... 112 Edit a Manual Account...................................................................................................... 113 Delete a Manual Account................................................................................................. 114 Categorizing Transactions ............................................................................................... 115 Splitting a Transaction...................................................................................................... 116 Online Banking Home Page.................................................................................... 117 Net Worth Overview ......................................................................................................... 118 Budgets Overview............................................................................................................. 119 Auto-generated Budgets.................................................................................................. 120 Budgets From Scratch ...................................................................................................... 120 Editing or Deleting a Budget............................................................................................ 121 Managing Budgets............................................................................................................ 122 Spending Overview........................................................................................................... 123 Spending: Recategorizing a Transaction........................................................................ 124 Trends Overview ............................................................................................................... 126 Debts Overview................................................................................................................. 127 Cash Flow Overview.......................................................................................................... 128 Adding a Suggested Cash Event...................................................................................... 129 Creating Your Own Cash Event ....................................................................................... 130 Editing, Deleting or Skipping a Cash Event .................................................................... 132 Services Credit Card................................................................................................................ 133 TruRewards............................................................................................................... 134 Text Enrollment........................................................................................................ 135 Stop Payment Request............................................................................................ 136 Reordering Checks................................................................................................... 137 Change Address for All Accounts........................................................................... 138 Chat 139 Open Account Open a New Account............................................................................................... 140 Current Applications Status of Applications in Progress ......................................................................... 141

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142 143 144 145 146 Settings Account Preferences ............................................................................................... Financial Tools.......................................................................................................... Themes...................................................................................................................... Accessibility............................................................................................................... Financial Tools.......................................................................................................... Locations Branches and ATMs................................................................................................. 147

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Getting Started New User Enrollment

If you are new to Online Banking, you need to complete the enrollment process the first time that you log in. Once you complete these few quick steps, you will be on your way to banking everywhere you go. 1. Type bannerbank.com into your browser and click the “Enroll in Online Banking” link. 2. Fill out appropriate registration form (Personal or Business) with the required information.

Note : The details that you provide are verified by comparing them to your contact information in our system. If the information does not match, call us during our business hours at 800-272-9933 to update your profile.

3. A confirmation message appears. Click the Continue button. 4. Select the delivery method for the Secure Access Code (SAC). This numbered code is only valid for a short time, and if it expires, you need to request a new one. 5. Enter the SAC and click the Submit button. 6. Review your profile information and update as needed then click the Submit Profile button. 7. Create a new password based on our password requirements and click the Submit button when you are finished. 8. Review the Online Banking Terms and Conditions and click the I Accept button to agree. 9. Choose whether to register your device for future logins. If you click the Register Device button, you will not need to request SACs from that device again, unless your registration expires or your device settings require it.” 10. Congratulations, you have successfully logged in to Online Banking! If you have any questions or concerns, call us during our business hours at 800-272-9933.

Getting Started: New User Enrollment

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Getting Started Logging In

After your first-time enrollment, logging in is easy and only requires your login ID and password. If you are logging in using a device that you have not previously registered, you will be prompted to receive and enter a Secure Access Code (SAC).

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1. On bannerbank.com, use the Access Your Accounts drop-down menu to select the type of account you wish to sign into. 2. Click the Sign In button. 3. Enter your login ID and password and click the Log In button. Note : If you enter an incorrect password too many times, your account will be temporarily locked. Use the Unlock/Forgot Login ID at the bottom of the sign in page or call us during our business hours at 800-272-9933 for assistance. Logging Off For your security, you should always log off when you finish your online banking session. We may also log you off due to inactivity.

1. Click the Log Off tab in the navigation menu. 2. Close your internet browser.

Getting Started: Logging In

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Getting Started Resetting A Forgotten Password

If you happen to forget your password, you can easily reestablish a new one from the Banner Bank Home page—no need to call us!

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1. Click Forgot Password to reset your password. 2. Enter your login ID and click the Submit button.

Note : You may not be able to change your password if your account is locked or if you are resetting your password from an unregistered device.

Getting Started: Resetting A Forgotten Password

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3. Choose the contact method that allows Banner Bank to reach you immediately with a 6-digit Secure Access Code (SAC). 4. Enter the SAC and click the Submit button. Getting Started: Resetting A Forgotten Password 5. Create a new password based on our password requirements (see screenshot above) and click the Submit button when you are finished.

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Getting Started Unlock/Forgot Login ID

If you mistype your password too many times and get your Login ID locked or if you don’t remember your Login ID, you can request to unlock it or have it sent to you. Unlock Login ID

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1. Click Unlock/Forgot Login ID from the sign in page on bannerbank.com or the mobile app. 2. Enter the requested information in all fields. 3. Click the Continue button and if the information was entered correctly, your Login ID will be unlocked. 4. Click the Go to Login button to sign in or the Reset Password button if you do not know your password.

Getting Started: Unlock/Forgot Login ID

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Forgot Login ID

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1. Click Unlock/Forgot Login ID from the sign in page on bannerbank.com or the mobile app. 2. Click the Forgot Login ID tab. 3. Enter the requested information in all fields. 4. Select either your mobile phone or email address for your Login ID to be sent (you will need to manually type in the phone number or email address after selecting). 5. Click the Continue button. If the information was entered correctly, your Login ID will be sent to your mobile phone or email address.

Getting Started: Unlock/Forgot Login ID

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Home Page Home Page Overview

After logging in, you are taken directly to the Home page. This page is divided into three convenient sections to help you navigate to every feature within Online Banking. Here you can view the balances in your Banner Bank accounts, see your account summaries and more!

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Note : The letters on the image above correspond to some of the key features available on the home page. See the next page for descriptions.

Home Page: Home Page Overview

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A. The navigation bar appears in every view on the left side of the screen. You can navigate to Online Banking features by selecting the appropriate drop-down tab. B. Your Banner Bank accounts are displayed in an account card with its balance. C. If you click an account name, you are taken to the Account Details page. You can also click the icon on the right side of an account card and select View Activity for more details. D. The icon allows you to print a summary of current available funds in your accounts. E. You can expand or collapse an account group by clicking the icon and selecting “Expand Group” or “Collapse Group” OR by clicking on the header of the account group. F. If you click and hold an account card, you can drag and drop it to a new location to change the order in which your accounts appear. G. The Quick Actions links in the top right corner let you quickly access different Online Banking features.

Home Page: Home Page Overview

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Account Summary Overview If you ever need to quickly assess how much money is in all of your accounts, you can scroll down to the Account Summary graphic on the Home page. This interactive chart represents your total assets, represented by specific colors and percentages.

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A. The Total Assets widget gives you the total amount of money in your accounts and breaks down those funds into percentages. B. Each colored piece represents one of your Banner Bank or linked accounts and displays its percentage of total funds as well as the balance. C. Clicking "Next" or "Previous" lets you view different accounts and details. D. You can click the "View Transactions" link for more information.

Home Page: Home Page Overview

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Home Page Account Details Overview

Selecting a Banner Bank account on the Home page takes you to the Account Details page, where you can view every transaction pertaining to that account. From here, you can view details such as type of transaction, check images and account balances so you stay organized and on top of your finances.

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Home Page: Account Details Overview

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are sorted. A. On the Home page, you can click on an account name to view the Account Details screen. B. The current balance of that account is displayed in the top right corner. C. The icon opens the search bar to find transactions with that account. D. Transactions can be sorted by date, description or amount. Click the icon for more options. E. Make a quick transfer by clicking the icon. See page 20 for additional details. F. Export your transactions into a different format by clicking the icon. G. The icon lets you print a list of transactions. H. The icon indicates how the Date, Description and Amount columns I. Click a transaction to view more details. If available, you will see a Deposited Item Details tab that includes the deposit slip, a list of individual items on that deposit slip along with images of each check. J. The icon lets you open the transactions to see additional details or print the details of that transaction.

Home Page: Account Details Overview

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Home Page Quick Transfer

No need to run to a branch to move money from one account to another! If you’re ever in a rush, the Quick Transfer option provides you with a simple way to do those transactions.

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1. Click the

icon on the right side of an account card and select Quick

Transfer. 2. Use the “From” and “To” drop-downs to choose an account to send and receive the funds. 3. Enter an amount to transfer. 4. Select a transfer date. 5. (Optional) Click the Advanced Options button to set up a recurring transfer or include a memo. 6. Click the Transfer Funds button when you are finished.

Home Page: Quick Transfer

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Home Page Account Nickname

Change an account’s nickname directly from the home page.

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1. Click the

icon on the right side of an account card and select Nickname

Account. 2. Enter a new account nickname. 3. Click the Save button when you are finished.

Home Page: Account Nickname

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Home Page Account Grouping

You can organize your internal and linked accounts into groups, so the Home page appears in a way that makes sense to you. These groups can always be changed or deleted to meet your needs.

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1. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon. 2. Create a group nickname and click the check mark when you are finished.

Home Page: Account Grouping

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Editing a Group Name The names of existing groups can be edited in just two easy steps.

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icon on the right side of Account Group, then select Edit Group

Name. 2. Enter a new name and click the check mark when you are finished. Deleting a Group After a group is made, you can reorganize the Home page by deleting a group without removing those accounts from the Home page.

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1. Remove all accounts from a group by clicking and holding an account tile and dragging it to another group and dropping it. 2. Click the Yes, delete button to delete the group.

Home Page: Account Grouping

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Security Protecting Your Information

Here at Banner Bank, we do all that we can to protect your personal information and provide you with a dependable online experience. However, we rely on you to take further precautions to assure the safety of your accounts. By following our tips, Online Banking can be a secure and efficient method for all your banking needs. General Guidelines • Make sure your operating system and antivirus software are up-to-date. • Always use secure wireless (WiFi) networks that require a login ID and password. • Never leave your computer unattended while using Online Banking. • Monitor your recent account history for unauthorized transactions. • Always log off Online Banking when you’re finished and close the browser. Login ID and Password • Create strong passwords by using a mixture of upper and lowercase letters, numbers and special characters. • Do not create passwords containing your initials or birthday. • Change your passwords periodically. • Memorize your passwords instead of writing them down. • Only register personal devices and avoid using features that save your login IDs and passwords. Fraud Prevention • Do not open email attachments or click on links from unsolicited sources. • Avoid giving out personal information on the phone or through email. • Shred unwanted sensitive documents including receipts, checks, deposit slips, pre-approved credit card offers and expired cards. • Act quickly. If you suspect your financial information is compromised, please call us during our business hours at 800-272-9933.

Security: Protecting Your Information

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Security Security Preferences

We take security very seriously at Banner Bank. Because of this, we have added various tools to help you better protect your account information. You can add and manage these features in Security Preferences to strengthen your online banking experience.

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Change Password When you need to, you can change your password within Online Banking. We recommend that you change your password regularly and follow our guidelines for creating a strong password.

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5 In the Settings tab, click Security Preferences . 1. Click the Change Password button. 2. Enter your current password. 3. Create a new password. 4. Reenter your new password. 5.

Security: Security Preferences Click the Change Password button when you are finished making changes.

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Change Login ID You can also change your login ID at any time. To ensure that you create an effective login ID, create an ID that you will remember and that follows our required guidelines.

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In the Settings tab, click Security Preferences . 1. Click the Change Login ID button. 2. Enter your new login ID. 3. Click the Save new Login ID button when you are finished making changes.

Security: Security Preferences

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Secure Delivery Banner Bank verifies your identity using Secure Access Codes (SACs), which are numbered codes that are sent to you by email, phone or text. Within Security Preferences, you can make changes to your delivery preferences or add new ways we can contact you.

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In the Settings tab, click Security Preferences . 1. Click the Secure Delivery button. 2. Make changes to a secure delivery method by clicking the

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changes or the icon to delete a secure delivery method. 3. Add a new delivery contact by clicking Add Contact , selecting a delivery method, entering the contact information, and clicking the Save button.

Security: Security Preferences

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Security Mobile Security Preferences

Within Banner Bank’s Online Banking app, you have the ability to set up security preferences that are not available on a desktop computer. These additional preferences make signing into your Online Banking quick and easy but also adds an extra layer of security to your private information while you are on the go! Enabling Touch ID or Fingerprint Login Touch ID and Fingerprint Login are features that have fingerprint recognition technology that allows you to unlock your iOS or Android device, using just your fingerprint. With this feature enabled, you can now easily and securely sign in to your Online Banking using Touch ID or Fingerprint Login on our mobile app!

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Sign in to Banner Bank’s Online Banking app and tap the Menu button. In the Settings tab, tap Security Preferences . 1. Toggle the Touch ID/Face ID or Fingerprint Login switch from “Off” to “On.” 2. Review the information about using fingerprint authentication and tap the Continue button. 3. Enter your login ID and password and tap the Authorize button.

Note : You must have Touch ID or Fingerprint enabled on your mobile device before enabling it through our Online Banking app.

Security: Mobile Security Preferences

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Touch ID for “Banner”

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4. Scan your fingerprint a. iOS Device : Place your finger on the Home button to enable Touch ID. b. Android Device : Place your finger on the fingerprint scanner to enable Fingerprint Login. Location of scanner varies from device to device.

Security: Mobile Security Preferences

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Enabling Face ID Face ID is a feature which utilizes facial recognition to allow you to unlock your iOS device using your face instead of a login ID and password.

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Open Banner Bank’s Mobile app and tap the Face ID button. 1. Review the information about using a Face ID and tap the Enroll Now button. 2. Enter your login ID and password and tap the Authorize button. 3. Face ID is now set up. During your next login, tap the Face ID button to log in using Face ID.

Note : You must have Face ID enabled on your mobile device before enabling it through our Online Banking Mobile app.

Security: Mobile Security Preferences

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Enabling Passcode Authentication Create a unique passode within our Online Banking app to quickly and easily sign in to your Online Banking on the go!

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Sign in to Banner Bank’s Online Banking app and tap the Menu button. In the Settings tab, tap Security Preferences . 1. Toggle the Passcode switch from “Off” to “On.” 2. Review the information about using a passcode and tap the Create Passcode button. 3. Create your 4-digit passcode using the keypad. 4. Confirm your passcode using the keypad. 5. Enter your login ID and password and tap the Authorize button.

Security: Mobile Security Preferences

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Disabling Passcode Authentication, Touch ID/Face ID or Fingerprint Login

You can disable Passcode Authenticaiton, Touch ID/Face ID or Fingerprint Login if you no longer prefer to utilize them. When all features are disabled, you can sign in to your Online Banking using your login ID and password.

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Sign in to Banner Bank’s Online Banking app and tap the Menu button. In the Settings tab, tap Security Preferences . 1. Toggle the Passcode , Touch ID/Face ID or Fingerprint Login switch from “On” to “Off.” 2. Tap the Yes button to disable the feature.

Security: Mobile Security Preferences

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Security Alert Preferences Overview

Having peace of mind is critical when it comes to your online banking experience. When you create an alert through Online Banking, you specify the conditions that trigger that alert, so you stay on top of what’s important to you.

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In the Settings tab, click Alert Preferences . A. The “New Alert” drop-down lets you create an account, history or online transaction alert. B. The icon allows you to collapse or expand alert details for each category. C. Toggling the switch turns an alert on or off without deleting it. D. The "Edit" link lets you make changes to existing alerts.

Note : All alerts are automatically sent through secure messages, but you can also choose to receive them by email, phone or text message.

Note : How you get to your Alert Preference varies based on if you are logged into your account from a desktop (online banking) or from the Banner Bank Mobile Banking app. • Desktop – Settings>Alert Preferences • Mobile App – Settings>Mobile Alert Preferences>Setup Account, Transaction, History Alerts

Security: Alert Preferences Overview

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Account Alerts There should be no surprises when it comes to your finances. Account Alerts can notify you when the balances in your accounts goes above or below a number you specify.

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In the Settings tab, click Alert Preferences . 1. Use the “New Alert” drop-down and select “Account Alert.” 2. Use the drop-down to select an account. 3. Use the drop-down to select an account balance type. 4. Select a comparison. 5. Enter an amount. 6. Select a delivery method and enter the corresponding information. 7. Click the Create Alert button when you are finished.

Security: Alert Preferences Overview

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History Alerts If you are ever concerned about amount limits or pending checks, you can create History Alerts to contact you when a check number posts or transactions meet an amount you choose.

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In the Settings tab, click Alert Preferences . 1. Click the “New Alert” drop-down and select “History Alert.” 2. Select a transaction type. 3. Select a comparison. These options vary depending on the chosen transaction type. 4. Enter an amount (or Check Number or Description, depending on Transaction Type selected). 5. Use the drop-down to select an account. 6. Select a delivery method and enter the corresponding information. 7. Click the Create Alert button when you are finished.

Security: Alert Preferences Overview

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Online Transaction Alerts Different types of transactions can occur in your accounts. By creating Transaction Alerts, you can be notified when various transfers, payments or debits post to your account.

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In the Settings tab, click Alert Preferences . 1. Click the “New Alert” drop-down and select “Online Transaction Alert.” 2. Use the drop-down to select a transaction type. 3. Use the drop-down to select an account. 4. Use the drop-down to select a status. 5. Select a delivery method and enter the corresponding information. 6. Click the Create Alert button when you are finished.

Security: Alert Preferences Overview

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Security Security Alerts Overview

We want you to feel confident while using Online Banking. To help you feel safe and in control, Security Alerts are implemented in your accounts to notify you immediately when security scenarios occur.

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In the Settings tab, click Alert Preferences , then Security Alerts . A. Toggling the switch turns an alert on or off without deleting it. Edit Delivery Preferences

When a trigger occurs, Security Alerts are always sent to you through secure messages and, if enabled, mobile notifications. You can add additional delivery methods to notify you about your accounts wherever you are. You can add additional delivery methods to notify you about your accounts wherever you are. In the Settings tab, click Alert Preferences , then Security Alerts . 1. Click the “Edit Delivery Preferences” link at the top. These changes will apply to all Security Alerts.

2. Enter the information for your preferred delivery method. 3. Click the Save button when you are finished making changes.

Security: Security Alerts Overview

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Security Contact Us

Secure Message Overview If you have questions about your accounts or need to speak with someone at Banner Bank, Secure Messages allows you to communicate directly with a Banner Bank customer service representative. From the Secure Messages page, you can find replies, old messages or create new conversations.

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D1 In the Contact Us tab, click Secure Messages. A. Click on a message to open it. Messages are displayed on the left side of the screen. B. Messages automatically delete after a certain time. Check the box next to “This message should never expire” to prevent that message from being erased. C. Delete an opened message by clicking the icon or reply by clicking the icon. D. Deleting messages 1. Click the “Delete Multiple” link.

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2. Check the box next to the corresponding messages or check the box next to “Select All.” 3. Click the “Delete” link and then the Delete button to permatently delete the selected messages.

Security: Contact Us

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Sending a Secure Message Starting a new conversation through Online Banking is just as effortless as sending an email. Unlike an email, you can safely include confidential personal information relating to your accounts or attach files within a new message.

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In the Contact Us tab, click Secure Messages. 1. Create a new message by clicking the

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2. Select the recipient from the drop-down. 3. Enter the subject. 4. Enter your message. 5. Click the Send message button when you are finished.

Security: Contact Us

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Get CoBrowse Code When receiving support from a Banner Bank representative over the phone, you can choose to allow our representative to view your online banking screens with you.

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In the Contact Us tab, click Get CoBrowse Code. 1. Give the 5-digit code that appears to the Banner Bank representative.

Security: Contact Us

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Transaction Types Moving Money Overview

The heart of Online Banking is the ability to transfer funds on the go. Whether you are transferring money between your accounts or sending money to someone outside of Banner Bank, there are various features that help you transfer funds in different ways. • Funds Transfer : Moving money between your personal Banner Bank accounts.

• Mobile Deposit: Deposit checks to your Banner Bank accounts from the comfort of your home.

• Loan Payment : Move money to a loan at Banner Bank.

Transaction Types: Moving Money Overview

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• External Transfer : Move money between your Banner account and an account you own at another financial institution after adding and verifying that external account.

• Zelle : Send money to friends, family and others you trust even if they bank somewhere different than Banner Bank.

• Bill Pay : Move money to someone’s external account or a company’s account.

Transaction Types: Moving Money Overview

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Transactions Funds Transfer

When you need to make a one-time or recurring transfer between your Banner Bank accounts, you can use the Funds Transfer feature. These transactions go through automatically, so your money is always where you need it to be.

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In the Transactions tab, click Funds Transfer . 1. Select the accounts to transfer funds between using the “To” and “From” drop-downs. 2. Enter the amount to transfer. 3. (One-Time Transfer Only) Enter the date to process the transaction.

Transactions: Funds Transfer

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4. If you would like to set up a recurring transfer, follow the steps below: a. Use the drop-down to select a frequency. b. Enter a start date for this transaction using the calendar features. c. Decide if the transfer will repeat forever or have an end date. 5. Enter a memo. 6. Click the Transfer Funds button when you are finished.

Note : You can view or cancel unprocessed transactions by accessing the Recurring Transactions tab within the Activity Center.

Transactions: Funds Transfer

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Transactions Loan Payments

Complete a loan payment within a few quick steps.

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3 4 In the Transactions tab, click Loan Payments .

1. Select the debit and credit accounts from the drop-down menus. 2. Choose the Payment Type from the drop-down menu. Then, enter the amount in the space provided. Select Make this a recurring transaction to set up automatic payments. 3. Enter a date. 4. Enter a memo for the payment.

Transactions: Loan Payments

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5. Click the Submit button.

Transactions: Loan Payments

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Transactions Manage External Accounts

Your private accounts at other financial institutions can be linked to Banner’s online banking so you can transfer money between the two banks without ever leaving home! You can also nickname or remove your external accounts after they’ve been added. Add External Account When you add an external account, you will be asked to verify your ownership of that account by confirming two small deposits Banner Bank makes into the external account.

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To add an external account, in the Transactions tab, click Manage External Accounts . 1. Enter the financial institution’s routing number. These numbers are located at the bottom of a paper check or deposit slip from your checkbook. 2. Enter the account number. 3. Select the Account Type. 4. At the bottom of the screen, click the Submit button. 5. Complete the Secure Access Code multi factor authentication steps.

In two to three business days, 2 micro-deposits will appear in your external account. Once you receive those deposits, go to the Verify Your Account section of the screen.

Transactions: Manage External Accounts

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Verify External Account As soon as Banner Bank makes 2 micro-deposits, of less than a dollar, into your external account you will need to verify those amounts within Banner’s online banking. Once added and verified, you can begin transferring money to or from your external account.

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To verify an external account, in the Transactions tab, click Manage External Accounts . 1. At the bottom of the Manage External Accounts screen, click Verify in the box for the External Account. 2. Enter the micro-deposit amounts and click the Submit button. 3. Complete the Secure Access Code multi factor authentication steps. 4. Click the Close button on the Success confirmation screen.

Transactions: Manage External Accounts

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Nickname or Remove External Account After adding and verifying an external account, you can give that account a nickname or remove it from your Banner online banking.

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To manage an external account, in the Transactions tab, click Manage External Accounts . A. Click Nickname to give a unique name to the external account. B. If you no longer want an external account linked, click Remove to delete the external account from your Banner online banking.

Transactions: Manage External Accounts

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Transactions Activity Center Overview

All transactions initiated through Online Banking or through our mobile app appear in the Activity Center. You can view all single and recurring transactions as well as checks deposited using Snapshot Deposit.

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In the Transactions tab, click Activity Center . A. Click an appropriate tab to view Single Transactions or Recurring Transactions . B. Print the Activity Center page by clicking the icon. Export your transactions into a different format by clicking the icon. C. Use the search bar to find transactions within that account. D. Click the icon next to the Created, Status, Transaction Type, Account or Amount columns to sort transactions. E. Click on a transaction to view more details. F. Click the icon to perform additional functions.

Transactions: Activity Center Overview