Country Bank Business Customer Digital Banking Admin Guide

5

Getting Started

Authentication

Out of band authentication, which works very similarly to Multi Factor Authentication (MFA), is an additional level of security to authenticate users when logging in. All account holders are required to complete the Out of Band Authentication steps. Account holder, information, including phone numbers, and email addresses, is pulled from your internal profile; the authentication communication can be received via text, call, or email. In addition, business customers will receive MFA requests when conducting high risk transactions (HRT), such as issuing a Wire Transfer or ACH payment through the Cash Management module. These MFA for HRT replace a business cash management user from needing a token; tokens have been discontinued.

Getting Started: Authentication