Dominion Energy Credit Union Online and Mobile Banking User Guide

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Table of Contents Getting Started

New User Enrollment....................................................................................................7 Logging In.......................................................................................................................9 Logging Off.............................................................................................................................. 9 Resetting a Forgotten Password................................................................................10 Home Page Home Page Overview..................................................................................................12 Account Details Overview...........................................................................................14 Quick Transfer. ............................................................................................................16 Account Nickname. .....................................................................................................17 Account Grouping. ......................................................................................................18 Editing a Group Name. ........................................................................................................ 19 Deleting a Group. ................................................................................................................. 19 Security Protecting Your Information......................................................................................20 General Guidelines............................................................................................................... 20 Login ID and Password........................................................................................................ 20 Fraud Prevention.................................................................................................................. 20 Security Preferences...................................................................................................21 Change Password................................................................................................................. 21 Change Login ID. .................................................................................................................. 22 Secure Delivery..................................................................................................................... 23 Mobile Security Preferences......................................................................................24 Enabling Touch ID or Fingerprint Login............................................................................. 24 Enabling Passcode Authentication..................................................................................... 26 Enabling Face ID. .................................................................................................................. 27 Disabling Passcode Authentication, Touch ID, Fingerprint or Facial ID Login. ............. 28 Alerts Overview............................................................................................................29 Date Alerts............................................................................................................................. 30 Account Alerts....................................................................................................................... 31 History Alerts. ....................................................................................................................... 32 Online Transaction Alerts.................................................................................................... 33 Security Alerts Overview.............................................................................................34 Edit Delivery Preferences. ................................................................................................... 34 Secure Message Overview. ........................................................................................35 Sending a Secure Message.........................................................................................36

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