Enterprise Bank and Trust Commercial Online Banking User Guide

Commercial Online Banking USER GUIDE 4.4.093

II

Published by Murphy & Company, Inc. 13610 Barrett Office Drive

St. Louis, MO 63021 www.mcompany.com

© 2009-2023 Murphy & Company, Inc. Quicken is a registered trademark of Intuit, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012 Portions of this guide were written by Q2 Software, Inc.

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

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Getting Started

This document is intended to give you the background information and procedures for the business version of online and mobile banking. This guide will walk a user through key areas of your online banking experience such as: funds transfer, payment templates, ACH & Wire Transfers, as well as user management. For Business customers, the guide explains how to do the following procedures and more: • Manage multiple users • Create and edit payment recipients • Create and edit the following payment and template types: • Domestic Wire Transfers • International Wire Transfers • ACH Payments, ACH Receipts, ACH Batches and ACH Collections • Payrolls • Tax Payments • Upload and process complex ACH files with ACH PassThru Audience This document is intended for all users with business accounts of the 4.4 release of online and mobile banking.

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Table of Contents Getting Started

Business Online Banking Overview.............................................................................5 Installing the Mobile Banking App....................................................................................... 5 Access Online Banking........................................................................................................... 5 Logging In.......................................................................................................................6 Logging Off.............................................................................................................................. 6 Registering a Browser or Device..................................................................................8 Resetting a Forgotten Password..................................................................................9 Business Banking Features........................................................................................11 Business Users Overview............................................................................................................13 User Management Overview.............................................................................................. 14 Adding a New User .............................................................................................................. 15 Part 1 of 5: Establishing Transaction Type Rights............................................................. 16 Part 2 of 5: Disabling a Transaction Type.......................................................................... 17 Part 3 of 5: Editing Approval Limits for a Transaction Type............................................ 18 Part 4 of 5: Establishing Rights to Access Features.......................................................... 19 Part 5 of 5: Establishing Rights to Access Accounts......................................................... 20 Editing an Existing User’s Rights................................................................................21 Deleting a User............................................................................................................22 Recipient Overview......................................................................................................23 ACH Only - Part 1 of 2: Adding a Recipient........................................................................ 24 ACH Only - Part 2 of 2: Recipient Account Detail.............................................................. 25 ACH & Wire - Part 1 of 4: Adding a Recipient.................................................................... 26 ACH & Wire - Part 2 of 4: Beneficiary FI Detail.................................................................. 27 ACH & Wire - Part 3 of 4: Intermediary FI Detail............................................................... 28 ACH & Wire - Part 4 of 4: Recipient Account Detail.......................................................... 29 Wires Only (Domestic) - Part 1 of 4: Adding a Recipient.................................................. 30 Wires Only (Domestic) - Part 2 of 4: Beneficiary FI Detail................................................ 31 Wires Only (Domestic) - Part 3 of 4: Intermediary FI Detail............................................ 32 Wires Only (Domestic) - Part 4 of 4: Recipient Account Detail........................................ 33 Wires Only (International) - Part 1 of 4: Adding a Recipient............................................ 34 Wires Only (International) - Part 2 of 4: Beneficiary FI Detail.......................................... 35 Wires Only (International) - Part 3 of 4: Intermediary FI Detail...................................... 36 Wires Only (International) - Part 4 of 4: Recipient Account Detail.................................. 37 Editing a Recipient.......................................................................................................38 Editing a Recipient’s Templates.......................................................................................... 39 Deleting a Recipient....................................................................................................40 Payment Template Overview.....................................................................................41

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Creating a Template....................................................................................................42 ACH Payments...................................................................................................................... 43 ACH Single Payment............................................................................................................. 45 ACH Collections.................................................................................................................... 47 ACH Single Receipt............................................................................................................... 49 Domestic Wire...................................................................................................................... 51 International Wire................................................................................................................ 53 Payroll.................................................................................................................................... 56 Sending a Single Payment..........................................................................................58 ACH Payments...................................................................................................................... 58 ACH Single Payment............................................................................................................. 61 ACH Collections.................................................................................................................... 63 ACH Single Receipt............................................................................................................... 66 Domestic Wire...................................................................................................................... 68 International Wire................................................................................................................ 71 Payroll.................................................................................................................................... 74 Splitting a Payment.............................................................................................................. 76 Payment From File......................................................................................................77 Importing a CSV file.............................................................................................................. 77 Importing a NACHA file........................................................................................................ 79 Viewing, Approving or Canceling a Transaction......................................................81 Single Transaction................................................................................................................ 81 Multiple Transactions.......................................................................................................... 82 Editing or Using a Template.......................................................................................83 Deleting a Template....................................................................................................84 ACH Pass-Thru.............................................................................................................85 Tax Payment................................................................................................................86 Mobile Authorizations................................................................................................88 Funds Transfer.............................................................................................................90 Individual Transfers............................................................................................................. 90 Multi-Account Transfers Overview..................................................................................... 92 Multi-Account Transfers- Creating a Template................................................................. 93 Multi-Account Transfers...................................................................................................... 95 Editing a Multi-Account Transfer Template..............................................................97 Deleting a Multi-Account Transfer Template...........................................................98 ACH Reporting Introduction. ................................................................................................................99 ACH Reporting..........................................................................................................100 Introduction. ............................................................................................................. 101 Void a Check..............................................................................................................102 Check Search.............................................................................................................103 ACH Transaction Search..........................................................................................105

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Daily Checks Issued Summary................................................................................106 Voided Checks...........................................................................................................107 Exception Items........................................................................................................108 Stale Dated Checks...................................................................................................109 Transaction Audit Log..............................................................................................110 Issued Check File Processing Log...........................................................................111 Quick Exception Processing....................................................................................112 Submit Issued Check File.........................................................................................115 Add New Issued Check File.....................................................................................116 Business Bill Pay Home Page Overview...............................................................................................117 Add a Payee...............................................................................................................119 Company. ........................................................................................................................... 119 Individual Electronic Payments: Allowing an Individual to Provide Their Banking Information........................................................................................................................ 121 Individual Electronic Payments: If You Have an Individual’s Account Information... 123 Individual Check Payments.............................................................................................. 125 Activate a Payee................................................................................................................. 127 Import Payees...........................................................................................................128 Edit a Payee...............................................................................................................131 Delete a Payee..........................................................................................................132 Add and Manage Categories...................................................................................133 Single Payment.........................................................................................................134 Edit or Stop a Single Payment.................................................................................135 Create a Recurring Payment...................................................................................136 Edit or Stop a Recurring Payment..........................................................................138 Payment Approval....................................................................................................140 Calendar.................................................................................................................... 141 Company Profile.......................................................................................................142 Delete or Edit Bill Pay Accounts..............................................................................143 Modify User Permissions.........................................................................................144 Personal Profile........................................................................................................145 e-Notifications........................................................................................................... 146 Events. ................................................................................................................................ 146 Logout................................................................................................................................. 147 Recurring............................................................................................................................ 148 Reminders.......................................................................................................................... 149 Reports. ..................................................................................................................... 150

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Getting Started

Business Online Banking Overview

This section introduces basic concepts and tasks in online and mobile banking. Installing the mobile banking app • Access Online Banking

• Logging In • Logging Off • Resetting Forgotten Password Installing the Mobile Banking App

Download and install the mobile banking application to use on your iOS or Android device from the Apple App Store or the Google Play store. In the store, verify Enterprise Bank & Trust is listed as the seller of the app, and that the name is spelled correctly. Access Online Banking You can use a web browser to connect to the online banking site on a desktop computer or other supported device. It is recommended that you enable pop up windows in the browser for your online banking site. If they aren’t enabled, certain features may appear in separate windows in your browser or may not appear at all. For the best experience with online banking on a tablet or smartphone it is recommended to use the mobile banking app instead of an internet browser.

Click or tap a contact method to send a Secure Access Code. Enter the code and click or tap Submit.

If prompted to register the device, click or tap Register Device. Each time you use a new browser or device to log in, you may need to request a secure access code.

You should only register a device if it a trusted private device. Enter a password and re-enter to confirm. Click or tap Submit. See Registering a browser or device for more information.

Getting Started: Business Online Banking Overview

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Getting Started

Logging In

The login process may vary depending on your settings. The most common method is a secure access code (SAC). When you use a SAC, we send a one-time code to an email address, text message number, or phone number that is on file for you. Clients can auto-enroll by selecting Sign Up on www.enterprisebank.com. If you need additional assistance contact a member of our Client Services team at (800) 438-0378.

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1. Enter your login ID. 2. Click the Log In button. 3. Enter your password. 4. Click the Submit button. J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I session. We may also log you off due to inactivity. 1. Click the Log Off tab in the navigation menu. 2. Close your internet browser. A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a J2 J3

Note : If you enter an incorrect password too many times, your account will be temporarily locked. Call us at (833) 896-2850 for assistance.

Logging Off For your security, you should always log off when you finish your Online Banking 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

Getting Started: Logging In

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5. Click a contact method to send a Secure Access Code. 6. Enter the code and click the Submit button. 7. If prompted to register the device, click the Register Device button. Each time you use a new browser or device to log in, you may need to request a secure access code. You should only register a device if it a trusted private device. 8. Enter a password and re-enter to confirm. Click the Submit button. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

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Getting Started: Logging In

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Getting Started

Registering a Browser or Device

A conventional authentication system relies on two forms of identification to prove your identity: your login ID and your password. Multi-factor authentication uses multiple forms of identification to make it harder for attackers to access your account. The multiple forms of identification can include something that you know, such as a password, and something that only you have. In online and mobile banking, we can send a secure access code to a contact address that you configure. The code is only valid for a single use and it expires after a short time. You choose one of the following ways to deliver the code: Secure Access Code Delivery Methods • Phone: The system calls the telephone number on file. You answer the phone normally and make a selection to hear the code. If necessary, you can repeat the code. The system does not leave the code on voice mail. If you miss the call, you can request a new code. Text (SMS) The system sends a text message with the code. Standard text messaging fees apply. • Email: The system sends a short email with the code. Depending on the configuration of the filters on your mail server, the message may be in your junk or spam mailbox. Whenever possible, you should configure phone and text delivery methods, and leave email unconfigured. Attackers can use viruses or other malicious activity to compromise your email and view the secure access code. If you do not configure an email address as a Secure Delivery Contact, you can help prevent this type of attack. If you have never used a particular browser or device to log in, you may need to enter a secure access code to use it. If the browser or device is one that you plan to use again, you can register it. By registering a browser or a device, you confirm that it is under your control and that you intend to use it to access in online banking or mobile banking. You will need to register your browser or device again in the following circumstances:

• You use a different browser on your desktop. • You delete and reinstall the mobile banking app. • Your browser does not save browser cookies. • You clear existing browser cookies. • We reset registration for all users for security reasons.

Getting Started: Registering a Browser or Device

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Getting Started

Resetting a Forgotten Password

If you happen to forget your password, you can easily reestablish a new one from the Enterprise Bank & Trust Home page—no need to call us!

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1. Enter your login ID and click the Log In button. 2. Click the “Forgot your password?” link. 3. Enter your login ID and click the Submit button. 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

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Getting Started: Resetting a Forgotten Password

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4. Choose the contact method that allows Enterprise Bank & Trust to reach you immediately with a six-digit SAC. 5. Enter the SAC and click the Submit button. 6. Create a new password based on our password requirements, and click the Submit button when you are finished. 1d 2d 3d 4d 5d 6d 7d 8d 9d A1 B1 C1 D1 E1 F1 G1 H1 I1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 J3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

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Getting Started: Resetting a Forgotten Password

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Business Only Services

Business Banking Features

Feature

Description

Perform RTN validation (RTN lookup) by entering either an American Banker Association (ABA) routing number or FI name into the Recipient Account Record ABA field and have matching entries returned to reduce errors. Corporate Users with draft and/or approval rights for account transfers can process multiple transactions at one time. Includes ability for end users to execute multiple domestic or international wire transactions from one screen and save the set of wire transactions as a template. End users can select a single or different effective date for all of the transactions. A single batch ID will be associated for each wire to streamline approval and reconciliation. Includes the ability to import a comma separated (CSV) file of multiple domestic or international wires, replacing the need to manually key in wires. Uploaded wires will be represented as single transaction in the Activity Center. A single batch ID will be associated for each wire to streamline approval and reconciliation. Only files containing the mandatory Fedwire and SWIFT fields will be supported. Provides the ability to upload a NACHA file containing recipient information to create new and update existing recipient records when uploading ACH batch payments (ACH payments, collections, and payroll). Provides the ability for end users to access and view transaction details associated with incoming or outgoing domestic and international wire transfers. Connectivity to a real-time wire processor is required. Provides the ability for end users to set up incoming domestic and international wire alerts within Corporate Banking. Connectivity to a real-time wire processor is required.

RTN Validation

Multi- Account Transfers

Multi-Wire Origination

Batch Wire Uploads

Recipient Upload from Batch Payment

Incoming / Outgoing Wire Activity

Incoming Wire Alerts

Getting Started: Business Banking Features

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Provides the ability for a User to add labels to accounts within the Company Policy page where the labels can be associated with entitlements and information reporting. Some financial transactions require Dual Action approval by a different end user than the one who created it, even if the drafter has approval rights. This action is driven by dollar amount and can be set at the Group level; that setting applies at the Company and User Role level as well. Allows with access to a large volume of accounts to organize accounts, view different balances, and access quick links in a User-defined view.

Account Labels

Dual Action by Transaction Type

Business Dashboard

Getting Started: Business Banking Features

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Business

Users Overview Depending on your number of employees, owners and company policies, Business Online Banking lets you set up multiple users with different responsibilities. New users can be created with their own unique login IDs and passwords. Each user is assigned a set of user rights that permits or prevents them from performing certain actions, such as: • Sending or drafting payments and creating templates for certain transaction types • The number of approvals that can be completed in a day or the dollar amount in a specific transaction • Accessing specific accounts • Managing recipients, users, subsidiaries and templates Authorized users can set up the features, accounts and rights each user needs to do their job. Establishing these rights gives users permission to perform specific tasks, helping you manage your business and making it run as smoothly as possible.

Business: Users Overview

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User Management Overview The User Management page lets you view all your existing users and their contact information in one easy place. From here, you can create users, edit rights and oversee your employees on a day-to-day basis. 10

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In the Commercial tab, click Users . A. The following information presents for each user: • Name 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d

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• Email address • Last login time

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B. Click the icon to edit a user. C. You can sort users in alphabetical or reverse alphabetical order by user, email address or last login order by clicking the icon next to the Users column. A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

Business: Users Overview

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Adding a New User An authorized user with Manage Users rights can set up a new user by first creating a profile and a unique login ID and password. Once you establish a user and their login credentials, you can begin assigning user rights by accessing their User Policy.

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 2 3 4 5 6 7 8 9 J L M N O P Q R S T V W X Y Z B C D E F G H I 10 13 14 15 16 17 18 19 20 23 24 25 26 27 28 29 30 3 4 5 6 7 8 9 J M N O P Q R S T W X Y Z C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2d 3d 4d 5d 6d 7d 8d 9d 10a 3a 4a 5a 6a 7a 8a 9a 10b 3b 4b 5b 6b 7b 8b 9b 10c 3c 4c 5c 6c 7c 8c 9c 10d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 12a 13a 14a 15a 16a 17a 18a 19a 20a A1 B1 C1 D1 E1 F1 G1 H1 I1 12b 13b 14b 15b 16b 17b 18b 19b 20b A2 B2 C2 D2 E2 F2 G2 H2 I2 B1 C1 D1 E1 F1 G1 H1 I1 13a 14a 15a 16a 17a 18a 19a 20a A3 B3 C3 D3 E3 F3 G3 H3 I3 B2 C2 D2 E2 F2 G2 H2 I2 13b 14b 15b 16b 17b 18b 19b 20b J1 J2

J1 In the Commercial tab, click Users . 1. Click the Add User button in the top right corner. 2. Enter the user’s first and last name and email address. 3. From the “Phone Country” drop-down, select the user’s country and enter their phone number. 4. Create a unique login ID for your new user. 5. Enter a password following our guidelines and confirm it. 6. Click the Save New User Details button at the bottom when you are finished. You will then be taken to the User Policy page to establish the new user’s rights. J2 J3 J3 J1

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Business: Users Overview

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Part 1 of 5: Establishing Transaction Type Rights You start assigning or editing a user’s rights in the Transactions tab, which helps you decide which responsibilities and limitations a user should have regarding certain transactions. Here, you can change a user’s approval limits and decide which transaction types they can view, draft, approve or cancel.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d

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1. Choose a type of transaction to assign rights for. 2. Choose whether a user can draft, approve, cancel or view a specific transaction by checking the appropriate boxes. • Draft : Create a transaction or template that needs approval from an authorized user. • Approve : Send or accept drafted transactions. • Cancel : Reject a drafted or unprocessed transaction. 3. Use the drop-down to change which transaction activity a user can view. 1d 2d 3d 4d 5d 6d 7d 8d 9d A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

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• Own: Can view only their activity. • All: Can view activity of all users. • None: Cannot view activity of any user.

Note : Users must have the All view right enabled to approve transactions.

Business: Users Overview

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Part 2 of 5: Disabling a Transaction Type If a user should not have access to a certain transaction type, such as payroll, an authorized user can disable those rights for individual users.

11 12 13 14 15 16 21 22 23 24 25 26 1 2 3 4 5 6 K L M N O P U V W X Y Z A B C D E F 11 12 13 14 15 21 22 23 24 25 1 2 3 4 5 1a2a3a4a5a6 1b2b3b4b5b6 1c2c3c4c5c6 K L M N O U V W X Y A B C D E 11a 12a 13a 14a 15a 1 11b 12b 13b 14b 15b 16 1a 2a 3a 4a 5 1b 2b 3b 4b 5 1c 2c 3c 4c 5 1d2d3d4d5d6 A1B1C1D1E1F A2B2C2D2E2F A3B3C3D3E3F 11a 12a 13a 14a 1 1d 2d 3d 4d 5

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1. Select the transaction type to disable. 2. Toggle the switch to “Disabled” for that specific transaction. 3. Click the Save button when you are finished making changes. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

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Business: Users Overview

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Part 3 of 5: Editing Approval Limits for a Transaction Type To give you peace of mind, a user’s approval limits can be adjusted so you never have to worry about the amount or number of transactions they make. You can set these restrictions for a daily and monthly basis as well as per account.

11 12 13 14 15 21 22 23 24 2 1 2 3 4 5 K L M N O U V W X Y A B C D E 11b 12b 13b 14b 15b 1 A1B1C1D1E1F A2B2C2D2E2F A3B3C3D3E3F 11 12 13 14 15 16 21222324252 1 2 3 4 5 6 K L M N O P U V W X Y Z A B C D E F 1a2a3a4a5a6 1b2b3b4b5b6 1c2c3c4c5c6 11a 12a 13a 14a 15a 1 1d2d3d4d5d6

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1. Select a transaction type to edit a user’s approval limits. 2. Edit the maximum amounts a user can approve or draft and the maximum number of transactions a user can perform. 3. Click the Save button when you are finished making changes. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d

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Business: Users Overview

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Part 4 of 5: Establishing Rights to Access Features When assigning user rights, the Features tab lets you control who can edit templates or manage users, subsidiaries or recipients. Depending on their User Policy or job roles, some users may have different responsibilities than others.

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

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1. Click the Features tab. 2. Use the toggles to enable or disable features. 3. Click Save when you are finished making changes. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 J KLMNOPQRST U V W X Y Z A B C D E F G H I J1

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Note : If Manage Users is assigned to a user, they can change their own rights. Be sure to limit which users have this feature. J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

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Business: Users Overview

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Part 5 of 5: Establishing Rights to Access Accounts The Accounts tab lets you decide which users have access to perform specific tasks within an account, including viewing the account and transaction histories and making deposits or withdrawals.

11 12 13 14 15 21 22 23 24 25 1 2 3 4 5 K L M N O U V W X Y A B C D E 1a 2a 3a 4 1b 2b 3b 4 1c 2c 3c 4 K L M N U V W X A B C D 1a2a3a4a5a6 1b2b3b4b5b6 1c2c3c4c5c6 11a 12a 13a 14a 15a 1 11b 12b 13b 14b 15b 1 1d2d3d4d5d6 K L M N O P U V W X Y Z A B C D E F A1B1C1D1E1F A2B2C2D2E2F A3B3C3D3E3F 1a 2a 3a 4a 5 1b 2b 3b 4b 5 1c 2c 3c 4c 5 11a 12a 13a 1 11b 12b 13b 1 1d 2d 3d 4 11 12 13 14 21 22 23 2 1 2 3 4 1112 131415 1 21222324252 1 2 3 4 5 6 11a 12a 13a 14a 15 A1 B1 C1 D A2 B2 C2 D A3 B3 C3 D 11b 12b 13b 14b 15 1d 2d 3d 4d 5 A1 B1 C1 D1 E A2 B2 C2 D2 E A3 B3 C3 D3 E

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1. Click the Accounts tab. 2. (Optional) Click the “Show unassigned accounts” to show any unassigned accounts. 3. Edit a user’s ability to view, deposit or withdraw in a specific account. • User right is active. • User right is disabled. • User right is locked and cannot be edited. 4. Click the Save button when you are finished making changes. 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

Business: Users Overview

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Business

Editing an Existing User’s Rights

Authorized users with the Manage Users right can make changes to existing users at any time. This is especially beneficial if someone’s job title changes or their approval limits need to be adjusted.

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icon. 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b 1c 2c 3c 4c 5c 6c 7c 8c 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 11b 12b 13b 14b 15b 16b 17b 18b 1d 2d 3d 4d 5d 6d 7d 8d A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2 A3 B3 C3 D3 E3 F3 G3 H3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 J2 11a 12a 13a 14a 15a 11 12 13 14 15 16 17 18 21 22 23 24 25 26 27 28 1 2 3 4 5 6 7 8 K L M N O P Q R U V W X Y Z A B C D E F G H 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 11b 12b 13b 14b 15b 1d 2d 3d 4d 5d A1 B1 C1 D1 E1 A2 B2 C2 D2 E2 A3 B3 C3 D3 E3

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I In the Commercial tab, click Users . 1. Find the user you want to edit and click the

10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 2. Click the Assign Rights button. 3. Make the necessary changes to the existing user. 4. Click the Save button when you are finished making changes.

Note : For more details on editing user rights, visit page 16.

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Business: Editing an Existing User’s Rights

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Business

If you are assigned the Manage Users right, you have the ability to permanently delete a user that is no longer needed. This deletes their contact information from the User Management page and deactivates their Business Online Banking login ID, but it does not erase the data from an existing payment using that person. Deleting a User

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In the Commercial tab, click Users . 1. Find the user you want to remove and click the 2. Click the Delete button. 3. Click the Confirm button to permanently remove a user. icon.

Business: Deleting a User

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Business

A recipient is any person or company that receives payments from your business. For easy access on the Recipient Management page, you can set up individual profiles, so funds can be sent to or received by a recipient. After they are created, so that you can include them in multiple payments or templates. Recipient Overview

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I

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In the Commercial tab, click Recipients . A. The following information presents for each recipient: • Name • Email address • Number of accounts they have B. Click the 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 J2 J3 name, number of accounts, or email address. C. Click the icon to make edits to or delete a specific recipient or view payment history.

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icon next to the appropriate column to sort recipients by display

Business: Recipient Overview

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ACH Only - Part 1 of 2: Adding a Recipient If you are assigned the Manage Recipient right, you need to set up your recipients before you can send payments. In order to add a recipient, you need their contact and account information.

In the Commercial tab, click Recipients . 1. Click the New Recipient button. 2. Enter a display name and the recipient’s email address. 3. Check the box next to “Send email notifications for template payments” to alert them when a payment is sent. 4. Select a payment type using the “Payment Type” drop-down. 5. Select the recipient’s account type using the “Account Type” drop-down. 6. Enter the recipient’s account number. A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2a 13a 14a 15a 16a 17a 18a 19a 20a 2b 13b 14b 15b 16b 17b 18b 19b 20b 2d 3d 4d 5d 6d 7d 8d 9d J L M N O P Q R S T V W X Y Z B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I A1 B1 C1 D1 E1 F1 G1 H1 I1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J2 10 4151617 181920 4 2526 27 28 2930 4 5 6 7 8 9 J N O P Q R S T X Y Z D E F G H I J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 21314151617 181920 2 2324 2526 27 28 2930 2 3 4 5 6 7 8 9 10a 4a 5a 6a 7a 8a 9a 10b 4b 5b 6b 7b 8b 9b 10c 4c 5c 6c 7c 8c 9c 10d 4d 5d 6d 7d 8d 9d 4a 15a 16a 17a 18a 19a 20a B1 C1 D1 E1 F1 G1 H1 I1 10 112 131415 1617 18 1920 122 2324 2526 27 28 2930 1 2 3 4 5 6 7 8 9 J1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J1 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 A1 B1 C1 D1 E1 F1 G1 H1 I1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 K L M N O P Q R S U V W X Y Z A B C D E F G H I 11 12 13 14 21 22 23 24 1 2 3 4 K L M N U V W X A B C D 1a2a3a4a5a6a7a8a9 1b 2b 3b 4b 5b 6b 7b 8b 9b 1c2c3c4c5c6c7c8c9 1a 2a 3a 4a 1b 2b 3b 4b 1c 2c 3c 4c 11a 12a 13a 14a 15a 16a 17a 18a 19 1d 2d 3d 4d 1d2d3d4d5d6d7d8d9 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14 A1 B1 C1 D A2 B2 C2 D2 A3 B3 C3 D3 11b 12b 13b 14b 15b 16b 17b 18b 19 11a 12a 13a 14

4b 15b 16b 17b 18b 19b 20b A3 B3 C3 D3 E3 F3 G3 H3 I3 B2 C2 D2 E2 F2 G2 H2 I2 D1 E1 F1 G1 H1 I1 D2 E2 F2 G2 H2 I2 B3 C3 D3 E3 F3 G3 H3 I3

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J1 A2 B2 C2 D2 E2 F2 G2 H2 I2 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 J2 A3 B3 C3 D3 E3 F3 G3 H3 I3 A2 B2 C2 D2 E2 F2 G2 H2 I2 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 J2

7. (Optional) Enter the financial institution (FI). 8. Enter the recipent’s ACH routing number. 9. Click the button when you are finished. J1 J2 J3 J2 J3

A1 B1 C1 D1 E1 F1 G1 H1 I1

J3

A2 B2 C2 D2 E2 F2 G2 H2 I2

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D3 E3 F3 G3 H3 I3

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10. Click the icon to edit or remove a recipient’s account information. 11. (Optional) Click the “+Add Account” link to add a new account. A3 B3 C3 D3 E3 F3 G3 H3 I3 A3 B3 C3 D3 E3 F3 G3 H3 I3

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Business: Recipient Overview