FCB Heartland Personal Online Banking User Guide

Personal Online Banking User Guide

II

Published by Murphy & Company, Inc. 13610 Barrett Office Drive

St. Louis, MO 63021 www.mcompany.com

© 2009-2023 Murphy & Company, Inc. Macintosh is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC. Adobe Reader is a registered trademark of Adobe Systems, Inc. © 2012

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author, publisher nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

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Getting Started

Welcome to Online Banking with First Community Bank of the Heartland! Whether you are at home or at the office using a mobile phone, tablet or laptop, we strive to make your Online Banking experience easy and convenient. You can navigate this guide by clicking a topic or feature in the Table of Contents. Each section provides an overview and steps to help you during the Online Banking process. If you have additional questions, contact us at 800.653.4301.

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Table of Contents Getting Started

Digital Banking System Requirements........................................................................7 Browser (Desktop & Mobile)................................................................................................. 7 Mobile Device (App)............................................................................................................... 7 Mobile Remote Deposit Capture.......................................................................................... 7 New User Enrollment....................................................................................................8 Logging In.......................................................................................................................9 Logging Off.............................................................................................................................. 9 Resetting a Forgotten Password................................................................................10 Retrieve a Forgotten Username................................................................................11 Password Security Check............................................................................................12 Accounts Dashboard Overview..................................................................................................13 Account Details Overview...........................................................................................14 Transaction Details......................................................................................................16 Adding a New Account................................................................................................18 Adding an External Account................................................................................................ 19 Removing an External Account........................................................................................... 21 Opening a New Account...................................................................................................... 22 Organize Dashboard...................................................................................................24 Reorder Accounts................................................................................................................. 24 Rename Accounts................................................................................................................. 25 Hide/Unhide Accounts......................................................................................................... 26 App Appearance................................................................................................................... 27 Quick Pay......................................................................................................................28 Selecting Favorite Payees.................................................................................................... 28 Person to Person.................................................................................................................. 29 Bill Pay................................................................................................................................... 31 External Account.................................................................................................................. 33 Monthly Activity...........................................................................................................35 Security Protecting Your Information......................................................................................36 General Guidelines............................................................................................................... 36 Login ID and Password........................................................................................................ 36 Fraud Prevention.................................................................................................................. 36 Login Settings...............................................................................................................37 Change Username................................................................................................................ 37 Change Password................................................................................................................. 38 Change Security Questions................................................................................................. 39

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Recent Logins...............................................................................................................40 Mobile Security Preferences......................................................................................41 Enabling Biometric Sign-In.................................................................................................. 41 Enabling PIN Login......................................................................................................42 Auto-Login....................................................................................................................43 Alerts Alerts Overview............................................................................................................44 Custom Alerts....................................................................................................................... 45 Bill Pay Alerts........................................................................................................................ 46 Security Alerts....................................................................................................................... 47 Turning Alerts On and Off................................................................................................... 48 Editing or Deleting Alerts............................................................................................49 Previous Alerts.............................................................................................................50 Move Money Move Money Overview...............................................................................................51 Bill Pay Enrollment......................................................................................................52 Adding a Payee............................................................................................................54 Person to Person Payee...................................................................................................... 54 Bill Pay Payee - Company.................................................................................................... 56 Bill Pay Payee - Individual.................................................................................................... 58 Favoriting a Payee................................................................................................................ 61 Editing a Payee...................................................................................................................... 62 Deleting a Payee................................................................................................................... 63 New Transaction..........................................................................................................64 Transferring Money Between Your Accounts................................................................... 64 Making a Loan Payment...................................................................................................... 66 Transferring Money to Another Person (P2P)................................................................... 68 Making a Bill Pay Payment.................................................................................................. 70 Editing Transfers/Payments................................................................................................ 72 Skip Transfers/Payments..................................................................................................... 73 Deleting Transfers/Payments............................................................................................. 74 Deposit Checks Remote Deposit...........................................................................................................75 Manage Cards Turn Card On or Off....................................................................................................76 Card Name...................................................................................................................77 Card Alert.....................................................................................................................78 Temporary Spending Limit Increase.........................................................................79

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Change PIN...................................................................................................................80 Report Lost or Stolen Card.........................................................................................81 Travel Notification.......................................................................................................82 Enable Automatic On/Off...........................................................................................84 Reports Creating a New Report................................................................................................86 Account Activity Report........................................................................................................ 86 Sub-User Account Access Report....................................................................................... 87 Running an Existing Report........................................................................................88 Editing a Report...........................................................................................................89 Deleting a Report.........................................................................................................90 Autobooks Overview.......................................................................................................................91 Send an Invoice............................................................................................................92 Edit Invoice Draft.........................................................................................................94 Mark Invoice as Paid...................................................................................................95 Copy Invoice.................................................................................................................96 Email Invoice................................................................................................................98 Cancel Invoice..............................................................................................................99 Edit Recurring Schedule...........................................................................................100 Pause Recurring Schedule.......................................................................................102 Resume Recurring Schedule...................................................................................103 Cancel Recurring Schedule......................................................................................104 Export Invoices.........................................................................................................105 New Estimate............................................................................................................106 Edit an Estimate........................................................................................................108 Email an Estimate.....................................................................................................110 Create an Invoice from an Estimate.......................................................................111 Cancel an Estimate...................................................................................................113 Export Estimates.......................................................................................................114 Add a Customer........................................................................................................115 Import Customers....................................................................................................116 Export Customers.....................................................................................................117 Edit a Customer........................................................................................................118 Archive a Customer..................................................................................................120 Invoice Balance Details............................................................................................122 New Product/Service................................................................................................123 Edit Product/Service.................................................................................................124 Delete Product/Service............................................................................................126

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Invoice Settings.........................................................................................................127 Edit Invoice Reminders and Fees.................................................................................... 128 Payment Form Settings...........................................................................................130 Share Your Payment Form Link..............................................................................131 Email Your Payment Form Link..............................................................................132 Payments................................................................................................................... 133 Refund a Payment....................................................................................................134 Cancel a Payment.....................................................................................................135 Create a New Vendor...............................................................................................136 Individual............................................................................................. 137 Company.............................................................................................. 138 Import Vendors.........................................................................................................139 Edit Vendor................................................................................................................140 Archive Vendor.........................................................................................................141 New Vendor Invoice.................................................................................................142 Pay Vendor Invoice...................................................................................................144 Cancel Vendor Invoice.............................................................................................147 Reports. ..................................................................................................................... 148 Settings...................................................................................................................... 149 Profile.................................................................................................................................. 149 Company. ........................................................................................................................... 150 Administrator Profiles....................................................................................................... 151 Services Locations. .................................................................................................................. 152 Secure Message Overview......................................................................................153 Sending a Secure Message......................................................................................154 Submit a Form................................................................................................................... 155 Documents................................................................................................................ 156 Statements Enrollment..................................................................................................... 156 Viewing Statements........................................................................................................... 157 Viewing Tax Forms............................................................................................................ 158 Viewing Notices................................................................................................................. 159 Stop Payment............................................................................................................160 Single Check ...................................................................................................................... 160 Multiple Checks ................................................................................................................ 162 ACH .................................................................................................................................... 164

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Settings Contact Settings........................................................................................................166 Adding a New Phone......................................................................................................... 166 Editing a Phone.................................................................................................................. 167 Deleting a Phone............................................................................................................... 168 Editing an Email Address.................................................................................................. 169 Sub-Users Sub-Users Overview.................................................................................................170 Sub-User Overview............................................................................................................ 171 Adding a New Sub-User ................................................................................................... 172 Editing a Sub-User....................................................................................................174 Part 1: Editing Sub-User Access....................................................................................... 175 Part 2: Editing Sub-User Limits........................................................................................ 176 Deleting a Sub-User.................................................................................................177

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Getting Started

Digital Banking System Requirements

Browser (Desktop & Mobile) FCB supports Microsoft Edge, Google Chrome, Mozilla Firefox and Safari. Our recommendation is that both consumer and admin users of Digital Banking keep the latest version of browsers to ensure that the latest security patches are in place. Mobile Device (App)

• iOS devices should support version 11.0 and greater • Android Devices should support version 4.4 and greater • 4G/LTE and greater Mobile Remote Deposit Capture • Recommended camera resolution is 1600X1200 pixels

Getting Started: Digital Banking System Requirements

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Getting Started New User Enrollment

If you’re new to Online Banking with FCB, you need to complete the enrollment process the first time you log in. Once you complete these few quick steps, you’ll be on your way to banking everywhere you go! 1. Type fcbheartland.com into your browser. 2. Click the “Register” link. 3. Let us know if you already have an account or want to open a new one and click the Continue button. 4. Click the Let’s Get Started! button. 5. Enter your personal information and click the Continue button. 6. You will be asked to answer four verification questions. 7. You can choose a second verification step by having a link sent to a known phone number or email address associated with your record at FCB. If you do not want to utilize this additional verification step, choose None. 8. Read the welcome information and click the Finish button. 9. If you choose to skip the second verification step, or if your identity cannot be successfully verified through our automated process, your enrollment request will be forwarded to our Client Solutions Center. One of the Bankers from Client Solutions will then call you to verify your identity. Once your identity has been verified, you will receive an email. 10. Click the link in the email then create your own username and password. 11. Choose three security questions and enter the appropriate responses. 12. You will then be taken to into your FCB Online Banking experience after accepting the terms and conditions. Note : If the information entered does not match your bank account record at FCB or if you have an old Digital Banking account, you will need to call us at 800.653.4301.

Getting Started: New User Enrollment

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Getting Started Logging In

After your first-time enrollment, logging in is easy and only requires your username and password.

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Logging Off For your security, you should always log off when you finish your Online Banking 1. Enter your username and click the Log In button. 2. Enter your password. 3. (Optional) Check the box to remember your username. 4. Click the Sign In button. If this is the first time you are logging in from an unregistered device you will need to answer a security question. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I

session. We may also log you off due to inactivity. 1. Click the Log Out tab in the sidebar menu. 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b A1 B1 C1 D1 E1 F1 G1 H1 I1 A1 B1 C1 D1 E1 F1 G1 H1 I1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a A2 B2 C2 D2 E2 F2 G2 H2 I2 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1

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Getting Started: Logging In

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Getting Started

Resetting a Forgotten Password

If you happen to forget your password, you can easily reestablish a new one from the FCB Home page—no need to call us!

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10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 1. Click the “Password” link. 2. Enter your username and click the Continue button. 3. Answer the security question and click the Send Reset Link button. 4. An email will be sent to you. Follow the instructions to reset your password.

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Getting Started: Resetting a Forgotten Password

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Getting Started Retrieve a Forgotten Username

If you happen to forget your username, you can easily retrieve it from the FCB Home page—no need to call us!

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1. Click the “Username” link. 2. Enter your email address and click the Continue button. 3. Answer the security question and click the Submit button. 4. Your username will be displayed. Click the Ok button to log in. 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

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Getting Started: Retrieve a Forgotten Username

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Getting Started Password Security Check

Password security check notifies you if the password you currently use has appeared in data breaches at other companies. When this occurs it is recommended that you update your password.

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1. Enter and confirm your new password. 2. (Optional) Click the “Continue Without Changing Password” link to skip updating your password. You will be prompted to update your password the next time you log in. 3. Click the Update button when you are finished. 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I

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Getting Started: Password Security Check

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Accounts

Dashboard Overview After logging in, you are taken directly to the dashboard. From here, you can navigate to every feature within Online Banking. You can view the balances in your accounts, see your account summaries and more! 10 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

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J3 A. The navigation bar appears in every view on the left side of the screen. You can navigate to Online Banking features by selecting the appropriate tab. B. Your accounts are displayed in an account tile with their balance. If you click A3 B3 C3 D3 E3 F3 G3 H3 I3

an account tile, you are taken to the Account Details page. C. Export your accounts into a different format by clicking the

D. The

icon opens the search bar to find transactions with that account.

E. Click the

icon to add a new account. Go to page 20 for more information.

F. Quick links let you quickly access different features. G. Quick Pay allows you to quickly pay your favorite payees. Payees marked as favorites appear here. Go to page 30 for more information. H. View your monthly checking, savings and loan activity on a graph.

Accounts: Dashboard Overview

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Accounts Account Details Overview

Selecting an FCB account on the dashboard takes you to the Account Details page, where you can view every transaction pertaining to that account. From here, you can view details such as type of transaction, check images and account balances, so you stay organized and on top of your finances. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

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10 17 18 19 20 27 28 29 30 7 8 9 J Q R S T G H I 10a 7a 8a 9a 10b 7b 8b 9b 10c 7c 8c 9c 10d 7d 8d 9d 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 17b 18b 19b 20b A3 B3 C3 D3 E3 F3 G3 H3 I3 J2 J3 17a 18a 19a 20a

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 J2

J1 J2 1a 2a 3a 4a 5a 6a 7a 1b 2b 3b 4b 5b 6b 7b 1c 2c 3c 4c 5c 6c 7c K L M N O P Q U V W X Y Z A B C D E F G 1a 2a 3a 4a 5a 6a 7a 8a 1b 2b 3b 4b 5b 6b 7b 8b 1c 2c 3c 4c 5c 6c 7c 8c J3 J3 11a 12a 13a 14a 15a 16a 17a 1d 2d 3d 4d 5d 6d 7d 8d 11b 12b 13b 14b 15b 16b 17b 11a 12a 13a 14a 15a 16a 17a 18a 1d 2d 3d 4d 5d 6d 7d A1 B1 C1 D1 E1 F1 G1 A2 B2 C2 D2 E2 F2 G2 A3 B3 C3 D3 E3 F3 G3 11b 12b 13b 14b 15b 16b 17b 18b A1 B1 C1 D1 E1 F1 G1 H1 A2 B2 C2 D2 E2 F2 G2 H2 A3 B3 C3 D3 E3 F3 G3 H3 J2 K L M N O P Q R U V W X Y Z A B C D E F G H J3 J3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J1 J2 11 12 13 14 15 16 17 21 22 23 24 25 26 27 1 2 3 4 5 6 7 11 12 13 14 15 16 17 18 21 22 23 24 25 26 27 28 1 2 3 4 5 6 7 8 J1 J2 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a A3 B3 C3 D3 E3 F3 G3 H3 I3

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

A2 B2 C2 D2 E2 F2 G2 H2 I2

A1 B1 C1 D1 E1 F1 G1 H1 I1 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

A2 B2 C2 D2 E2 F2 G2 H2 I2 A1 B1 C1 D1 E1 F1 G1 H1 I1

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A3 B3 C3 D3 E3 F3 G3 H3 I3 A2 B2 C2 D2 E2 F2 G2 H2 I2

A1 B1 C1 D1 E1 F1 G1 H1 I1

A3 B3 C3 D3 E3 F3 G3 H3 I3

A2 B2 C2 D2 E2 F2 G2 H2 I2

J1

A3 B3 C3 D3 E3 F3 G3 H3 I3

G1 H1 I1

J2

G2 H2 I2

J3

G3 H3 I3

Accounts: Account Details Overview

17

A. On the dashboard, click on an account tile to view the Account Details screen. B. The available balance of your account is displayed in the top left corner. C. Export your transactions into a different format by clicking the icon. D. The icon opens the search bar to sort and find transactions within that account. E. Use the “Sort” link to sort your transactions. F. The Statements button allows you to enroll in and access digital statements. Go to page 158 for more information. G. The Stop Payment button allows you to stop a pending check payment. Go to page 162 for more information. H. You can view more details about a transaction by clicking on it. I. More details about the account are displayed in the upper right corner. Click the icon to view additional details.

Accounts: Account Details Overview

18

Accounts Transaction Details

Access additional details about your transactions.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I A1 B1 C1 D1 E1 F1 G1 H1 I1 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J1

11 12 13 21 22 23 1 2 3 K L M U V W A B C 1a 2a 3a 1b 2b 3b 1c 2c 3c

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

On the dashboard, select an account to view the Account Details screen. 1. Click a transaction. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I

1d 2d 3d

11a 12a 13a

11b 12b 13b

A1 B1 C1 A2 B2 C2 A3 B3 C3

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

A. Click the icon to download transaction details. B. Click the Category button to categorize a transaction. 1. Click the icon to add a category. 2. Click a category to categorize the transaction. 3. (Optional) Check the box to automatically apply this category to all similar transactions. A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3

J2

J3

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

Accounts: Transaction Details

19

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I

10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d A3 B3 C3 D3 E3 F3 G3 H3 I3 Note : Adding a tag makes transactions easier to search. Adding an image is a great way to organize receipts. icon to add a note to a transaction. D. Click the “+ Attach Image(s)” link to add an image to a transaction. 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 C. Click the

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

Accounts: Transaction Details

20

Accounts Adding a New Account

Open a new account with FCB or link your accounts at other financial institutions, so you can transfer money between your accounts without ever leaving home!

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

Click the View Accounts tab. 1. Click the icon.

2. For information about adding an external account, go to page 21. 3. For information about opening a new account, go to page 24.

Accounts: Adding a New Account

21

Adding an External Account Your accounts at other financial institutions can be linked to Online Banking with FCB, so you can transfer money between two financial institution accounts that you own without ever leaving home! When you go to add another account, you are asked to verify your ownership of that account. There are two way to verify an external account. • Bank Approval: External Account will be presented to bank admin for approval. • Transaction Challenge: FCB will make two small deposits of less than a dollar into your external account. You will be asked to verify those amounts within Online Banking. Once they are confirmed, you can begin transferring money to/from the external account.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

1. Click the External Account button.

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2

J3

A3 B3 C3 D3 E3 F3 G3 H3 I3

Accounts: Adding a New Account

22

Accounts: Adding a New Account 7. Enter the account number. 8. Select a verification method: • Bank Approval • Transaction Challenge 9. Click the Save button. A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1a 12a 13a 14a 15a 16a 17a 18a 19a 20a 1b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 10 21314151617 181920 2 2324 2526 27 28 2930 2 3 4 5 6 7 8 9 10a 2a 3a 4a 5a 6a 7a 8a 9a 10b 2b 3b 4b 5b 6b 7b 8b 9b 10c 2c 3c 4c 5c 6c 7c 8c 9c 10d 2a 13a 14a 15a 16a 17a 18a 19a 20a 2b 13b 14b 15b 16b 17b 18b 19b 20b 2d 3d 4d 5d 6d 7d 8d 9d J L M N O P Q R S T V W X Y Z B C D E F G H I J1 B1 C1 D1 E1 F1 G1 H1 I1 J2 B2 C2 D2 E2 F2 G2 H2 I2 B3 C3 D3 E3 F3 G3 H3 I3 10 14 15 16 17 18 19 20 24 25 26 27 28 29 30 4 5 6 7 8 9 10a 4a 5a 6a 7a 8a 9a 10b 4b 5b 6b 7b 8b 9b 10c 4c 5c 6c 7c 8c 9c 10d 14a 15a 16a 17a 18a 19a 20a 14b 15b 16b 17b 18b 19b 20b 4d 5d 6d 7d 8d 9d J N O P Q R S T X Y Z D E F G H I J1 D1 E1 F1 G1 H1 I1 2. Enter an account name. 3. Enter a receiver name. 4. Enter the bank name. 5. Select an account type. 6. Enter the routing/transit number. A1 B1 C1 D1 E1 F1 G1 H1 I1 A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 112 131415 1617 18 1920 122 2324 2526 27 28 2930 1 2 3 4 5 6 7 8 9 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 11a 12a 13a 14a 15a 16a 17a 18a 19a 20a J1 A1 B1 C1 D1 E1 F1 G1 H1 I1 J2 A2 B2 C2 D2 E2 F2 G2 H2 I2 11b 12b 13b 14b 15b 16b 17b 18b 19b 20b J3 A3 B3 C3 D3 E3 F3 G3 H3 I3 J1 J2 J3 J1 J2 J3 J3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I J KLMNOPQRST U V W X Y Z A B C D E F G H I J KLMNOPQRST U V W X Y Z A B C D E F G H I 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

J2

D2 E2 F2 G2 H2 I2

J3

D3 E3 F3 G3 H3 I3

23

Removing an External Account You can easily remove an external account if it is no longer needed. Any scheduled transfers involving the account will be deleted.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

1112 131415 1617 18 1 21222324252627 28 2 1 2 3 4 5 6 7 8 9 K L M N O P Q R U V W X Y Z A B C D E F G H 1a2a3a4a5a6a7a8a9 1b2b3b4b5b6b7b8b9 1c2c3c4c5c6c7c8c9

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b

A1 B1 C1 D1 E1 F1 G1 H1 I1

J1

J2

A2 B2 C2 D2 E2 F2 G2 H2 I2 A3 B3 C3 D3 E3 F3 G3 H3 I3 10

11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 J KLMNOPQRST U V W X Y Z A B C D E F G H I 10a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10b 1b 2b 3b 4b 5b 6b 7b 8b 9b 10c 1c 2c 3c 4c 5c 6c 7c 8c 9c 10d 1d 2d 3d 4d 5d 6d 7d 8d 9d

J3

Click the Move Money tab . 1. Select the account you would like to delete. 2. Click the Delete This Payee button. 3. Click the Delete button.

1d2d3d4d5d6d7d8d9

11a 12a 13a 14a 15a 16a 17a 18a 1

11b 12b 13b 14b 15b 16b 17b 18b 1

A1 B1 C1 D1 E1 F1 G1 H1 A2B2C2D2E2 F2G2H2 I A3 B3 C3 D3 E3 F3 G3 H3

Accounts: Adding a New Account

11a 12a 13a 14a 15a 16a 17a 18a 19a 20a

11b 12b 13b 14b 15b 16b 17b 18b 19b 20b